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Business Profile

Energy Service Company

Exelon Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue is being escalated to Exelon Corp per negligence by the management of its subsidiary Pepco. Pepco has not reached out to me, and their response to the regulatory complaint already filed with the ******************** ************************* is due soon by Tuesday, February 6, ****. Pepco has exceeded their promised timelines for communicating about and issuing the electronic refund of overpayment to the account due to their double-billing me $178.08 for my utility. They have been contacted via phone and multiple emails. PEPCO account number: ***********. Another bill has generated since then. $178.08 is owed as a **credit back to the charged checking account** **promptly** so that the subsequent bill can be paid in full via **credit card** **on time**.

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made multiple attempts over the last few months since purchasing our home to have electric bill corrected. We purchased the home May 11th, 2023, and only moved in September 16th 2023. During the months in between, we did not occupy the home, did not have any major appliances running, and were only in the home on Saturdays to do repairs and painting. We started receiving unusually high bills that were only estimated- no actual readings. Each time we called the representative said they would put an order in for someone to come and do an actual reading of the meter, but they continued to estimate and to date no one has come out to do an actual reading. Although we continue to call, the issue remains unresolved, and we continue to get the same response each time. The company provided us with dates of supposedly when someone came out to read the meter, but given we have cameras around our home, it has proven otherwise AND readings continued to be estimated. Today, we again received a bill that was unusually high with multiple adjustments, and still only estimated readings. We have even sent a picture of the meter to the company to attempt to have this resolved, but STILL no resolution.

    Business Response

    Date: 10/23/2023

    We have attempted to contact ***************************** regarding the high bill concerns and left a voicemail on 10/23/23. 

    The total balance on the account is currently $499.53.

    *********** is questioning the revised September 2023 bill for the period of July 18, 2023,to September 16, 2023. The recorded usage of **** kWh used was invoiced with for total cost of $627.59.

    The meter readings were estimated from the start of service on 5/23/23 until the SEN meter NXA166444572 was installed, per the bill on 7/28/23.

    There are some discrepancies in the meter readings, the date of the removed meter 99F105721044 and the installation date of the SEN meter NXA166444572.

    We have forwarded the customers account to the subject matter in ACE ****************** to review.

    We will follow up with ************ once our investigation has been completed to discuss our findings.

    ************ has been provided with direct contact information for any additional questions and/or concerns.

    Thank you for allowing the opportunity to respond.

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Comed a known corrupt actor and part of exelon Corp has been changing my date due on my bills monthly then charging me late fees I will not waste my time attaching the documents they have then

    Business Response

    Date: 06/15/2023

    I called customer unable to leave message.  ComEd is governed by the ******** ******************** the bills are issued within a 24 to 39 day billing window.  The due date for residential customers is 21 days after the issue date. For this reason the due date is not the same date on each bill.

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a derogatory note on my credit report reporting a collection from Bay *********** Services. This is linked to a **** charge that was resolved over a year ago. The charge that **** is trying to pin on me is actually for my old landlord: ***************************. We moved out of the apartment in June and these were charges that accrued in July. When I moved out of my apartment, ***** took over the **** account, yet it is being charged to me. I resolved this last year with the last credit services account, however it is coming up again. **** needs to now resolve this and the charge needs to be taken out of collections and either charged to ******************** or deleted entirely, as this is not my amount to pay.

    Business Response

    Date: 01/25/2023

    The customer needs to open up a dispute with the credit service group also the address is from ******* ******** Not ************.

    Business Response

    Date: 02/16/2023


    February 16, 2023

    To: ***********************
    4348 *********
    ************ ** 19128

    Re: PECO BBB Complaint Acct# *********** (written-off)
    ID ********

    Dear ****************,

    This is in response to your BBB Complaint in reference to a PECO charge of:


    Final bill date 07/15/21 Amount $173.54.
    Service Period 06/03/2021 to 07/02/2021 - 29 days.Amount $138.34
    Service Period 07/02/2021 to 07/14/2021 - 12 days Amount $35.20

    The review of your accounts shows that on 12/30/21 you contacted PECO stating you moved out on 2/8/21 and informed PECO that your roommate was to place the account under their name. PECO removed your name and finaled the account as of 07/15/2021.

    PECO cannot put an individuals name on an account without their authorization. It is your responsibility to contact PECO to stop service. There were also payments made each month online until 6/2021. Your name was removed on 7/15/2021.

    The final bill amount you referenced would be considered as a Third-Party Dispute, and you would have to address this with your previous roommate.




    Customer Answer

    Date: 02/17/2023

     
    Complaint: 18896528

    I am rejecting this response because: the account owner at the time should have been my old landlord: ***************************. I will work with him to get the amount paid if it is taken out of collections and off my credit report.

    Sincerely,

    ***********************

    Business Response

    Date: 02/28/2023

    Dear ****************,

    This is in response to your BBB Complaint in reference to a PECO charge of:

    Again, after a review of your accounts it shows that on 12/30/21 you contacted PECO stating you moved out on 2/8/21 and informed PECO that your roommate was to place the account under their name. PECO removed your name and finaled the account as of 07/15/2021. 

    PECO cannot put an individuals name on an account without their authorization. It is your responsibility to contact PECO to stop service. There were also payments made each month online until 6/2021. Your name was removed on 7/15/2021.

    The final bill amount you referenced would be considered as a Third-Party Dispute, and you would have to address this with your previous roommate.

     

    We are unable to settle Third-Party disputes on behalf of customers. 

     

    Thank you,

    PECO Customer Service 

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Com ** for a payment arrangement because I only receive payment twice a month on specific days and they refused to wait 10 days to help me address my bill. They told me I needed a down payment to go any further even though my electricity is scheduled to be shut off tomorrow. I also contacted the corporate office and the receptionist laughed at me and told me that she could not allow me to speak to the president of the company. She said she would transfer me to **************** which went to a number that never connected.

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is billing practices are fraudulent. Causing consumer to pay for things the consumer did not request or ask for. Refusing to cease the fraudulent charging. Forcing consumer to basically cover the business' cost, and losses. It is a questionable business practice. No representative from the company can explain why the charges exists and why the charges are so high and never decrease.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi My account number is #: ********** where is comed,Three months ago I received $280 from Liheap for energy assistance but comment is holding the money and not applying the money to my balance this is the third month now and I dont know whats the problem.I spoke to ****** and they told me the money is already cleared ,they got the money already, But, COMED not applying the money towards my future bill at all, I do not know whats the problem, this issue need to be resolved I am in immediately because Im senior and on disability income,Thank you so much for help me resolve this matter,I also need an interest on this money they hold them for three months now and to be compensated

Exelon Corporation is NOT a BBB Accredited Business.

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