Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employment Background Check

KENTECH Consulting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refused to pay money that is owed

    Business Response

    Date: 07/10/2025

    The report we contracted with ******************* to complete was submitted on June 6th. We received the invoice on June 17th and processed the payment within our standard ***** business day timeframe. Since no specific payment method was indicated on the invoice, we defaulted to mailing a check. The check was delivered on July 2.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to sign up for and purchase a background check for my own past addresses history (as I am having trouble with the dates needed for a form I-130 for my wife). After I created an account on their site eknowid.com and attempted to purchase a address history check, I was directed to the payment screen where I gave my credit card information and was charged $15.However I did not receive any sort of confirmation nor did it ask me for the relevant information to perform a check, and when I called their customer support they said there was a "technical issue" on their end and that the order was not processed.However, while waiting today on a "call back" I never received I tried simply creating a new account to try again, and I couldn't even create a account properly or order anything because their website is so broken.It seems highly suspicious that their website design was to charge me before even filling out a proper order for a background check, that their customer service is mostly non responsive, and that their website is not usable (I was operating a iPhone 12 iOS Safari browser).This seems like a scam.

    Business Response

    Date: 06/01/2024

    Dear customer

     

    first allow me apologize for the delay. In fact I recall seeing your email come to Support and thought you were taken care of. I will personally make sure that someone follows up with you first thing Monday and apologies for the delay.

    Should you have any other questions here is my direct number. You can call me personally area code ************. Please standby for resolution.

KENTECH Consulting, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.