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Business Profile

Ecommerce

HoloGear LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/2/24, I have contacted the company four times via email to ask for an update as my order status has not changed on their website. This is a Xmas gift that I am clearly not getting, their customer service is non existent, you cannot contact via phone, their online form does not work and the emails have been unanswered. They took my money and I assumed they were a legitimate business. This was incorrect, I want my product I paid for or a refund, this company should not be in business to the public this is stealing.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a football and 4 pair of glasses. I received an order confirmation email on the date of my order (12/6), but have never received a follow up of the order being processed or shipped. I emailed to inquire about status and received no reply.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product online on 4th December 2022 and never recieved the product.Despite repeated attempts to contact them, I only received an automated response to my initial email, a slight variation on that email once more, and then nothing since.

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 items on 12/12/2023. Received confirmation. Have not received products or refund!!

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 28, 2023 I purchased a HoloGear Holographic Glowing Reflective Basketball, 29.5 in. from HoloGear LLC, ******* online on the company website. I was charged $54.95 + 9.95 shipping + $3.43 tax for total of $68.33. I received an order conformation by email with confirmation #******. I paid online through PayPal, receiving a payment confirmation to Collectively Simple with transaction Transaction ID *****************. No further confirmation or contact has occurred. I have tried numerous times to contact the company ion their website by using the "Contact Us" and "Help" buttons but continually get a message that the site can not be reached. This is either extremely poor customer service or a scam. I seek a full refund of my purchase price. (attached is image of order confirmation from HoloGear.

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/2023, I purchased a jacket for $50 plus shipping. To date, I have not received my product. Furthermore, I contacted Hologear on three occassions using their "online contact" platform to ask for the status of my order and have not received a response.

  • Initial Complaint

    Date:02/19/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items from Hologear, LLC. There were payments take from my account through the service Affirm. I paid for the items and went to check status of my order. It said order received and in process. I continue to check for contact information, and I emailed them for a status update. I received nothing. Now there is not site through their Shopify merchant, and there is no way of getting this money refunded.

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a jacket and basketball in December 2023 for Christmas and did not receive anything. I emailed several times and no response! This is so wrong they stole our money!!!

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7, 2023, I purchased online a holographic basketball from HoloGear, order #******. To date nothing has been delivered. I have contacted the company by e-mail asking what the status is. I tried calling, but the phone is disconnected. I reached a relative of the owner in ******, ********, who said he no longer lived there and she took my phone number to have him call me back.

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 27, 2023 I placed order #****** and have yet to receive. Each time I tried to complete a contact form I received an error message. Phone Number has been disconnected to this CO. My debit card was charged on Nov 27 for $47.89. Please help.

HoloGear LLC is NOT a BBB Accredited Business.

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