We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Debt Relief Services

Monarch Legal Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are demanding that the total fees paid to Monarch Legal Group and any other fees from third party sources be returned within 30 days of receipt of this letter. The total due is $39,360.52, according to the facts presented. Along with the acknowledgement that Monarch Legal has stated they can no longer represent ***** and ******** **********. Monarch Legal has stated they cant fulfill the contract they committed. Contract is attached.Letter of Maonarch Legal withdrawing from there obligations.Certified letter that was sent on 12/27/24

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were handling my *************** debt, and said that I just had a $713 left on my accounts and that they could not take care of it due to a court order in federal court in a case that is not mine. I go to settle it with *************** and Blitz and Gain's legal and they say I now owe over ***** and will not accept $713 payment. This is the 3rd time I have have had to bring in BBB, 1st being that Monarch's lawyers would not show up on court after staying they would be there to defend me. 2nd time was about this manner because it was suppose to be resolved in October 2024 and after talking to Monarch they agreed November the account would be paid off. They made the November payment they said I have 713 more and I can pay in January and be done. I try to do that and I'm told I owe ***** more and that nobody will accept my 713 payment at all but what's to charge me for not paying.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 me and my husband hired monarch legal group to help with our ****** dept. we paid them $639 for 4 years and they did not pay our debt, now creditors are suing us for their money. I have court on February 18 of this year and cannot find an attorney to represent me. I need help finding an attorney to help us. Thank you

  • Initial Complaint

    Date:12/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Monarch Legal in December 2019 with $36k in debt. They estimated Id need to pay just under $600 per month to have my debt resolved in 4 years. Despite being told several times since Dec 2023 that last creditor had agreed to settle at less than 50% and Id have completed with the program by Dec 2024 (5 years into the repayment program).I called 12/2/2024 to find the status of my last debt to be paid ($11k). And was informed that due to a lawsuit the program was ending at the end of this year. The last debt was not going to be settled and I needed to make other arrangements. I had called as recently as September to confirm all debts would be paid off this year. I received no communication that the program was ending and thered be no resolution for the outstanding debt. Quite the opposite I was promised Id be out of debt. Im not sure if I have any recourse.

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the debt settlement program over 5 years ago with 4 credit cards totaling $60K. Monarch settled only $23K for minimal reductions in amount owed and $37K still remains outstanding with 1 creditor. Due to lawsuit; Monarch said they can no longer represent me and says I'm on my own. They said they will not refund any of the $15K of program fees I paid upfront and that fees are non-refundable and earned by them when paid (even if they don't settle the debts). However the contract says there is a performance standard where they will refund fees paid for any debts not settled or settled for under 35% reduction in balance. Even though contract says this; Monarch is saying they cannot/will not refund any of the fees I paid. Total scam!

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with Monarch legal in 2019 to consolidate $75,000 a debt I was to make $1033 monthly payments for 55 months. During the last year of the agreement they had settled less than half my debt and then dropped, my case and kept $20,000 of fees and I was stuck with $30,000 in debt

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said repeatedly that October is my last payment now they want two more payments

  • Initial Complaint

    Date:10/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a contract out to help pay off credit cards. The company told me that in July 2023 that I would be done with payments. It is now Oct. *********************************************************************************** emails sent they say they have not come to a settlement on the very last card. Nothing is being done and I need help!! I am getting a pop up screen that says...if you are seeking information regarding a recent email from the law firm about a proposed change to the firms representation of you, we will be sendin a follow up communication shortly to provide further clarification and instructions on the next steps. ************************** team wont be able to provide additional clarification. If you have other questions please contact us via email or through the contract us section of this portal and an agent will get back to you. thank you for understanging... This has been on screen for over a year now.I am in this continuous loop of nothing getting done. I have more then done what I was to do without any late payments over the past 5 years. I have been paying ****** Since July 2019. I was told I would have to make 4 years of payments and I would be done. They are still charging my account and will not give me any info on when they will stop.Please help!!

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract that ****** , we were supposed to give them a certain amount each month for a certain amount of months and they were to pay off our credit card debt.They surpassed the date once and they told me" My last.Draw was to be in September. 2024 They are.Trying to charge me for 8 more months. They took their money out first and they were supposed to use all these payments to pay off the rest of my ******** I took 2 credit cards and paid them off separately and they still want to take more money.

  • Initial Complaint

    Date:08/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them to pay off our credit cards. We had a debt of $16k. We have paid them over $25k over the last 5 1/2 years and only half the credit cards are settled. They have stuck us with attorneys who do not call you back. Its been over a year since I have spoke to the attorney handling my case in court. He refuses to speak with me and Monarch has not heard from him since ***. 2023. They refuse to assign me another attorney. I have 4 outstanding credit card. They made us set up a Ram account. It has $917 in it. But not paying on my cards. I want out of my contract. I want my money back. My contract was to be over in 5 years! They say we have to keep paying them $385 a month till credit cards are paid off. And blame me for not sending extra money to settle credit card debts! They will not give me all the documentation of my account. They are emailing the contract to me because I was never provided a paper copy. And letters of the 4 accounts they did settle. They will not send nothing else.

Monarch Legal Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.