Complaints

This profile includes complaints for Five Lakes Law Group, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Five Lakes Law Group, PLLC

  3166 N Lincoln Ave Ste 206 Chicago, IL 60657

  
• 

  Five Lakes Law Group

  26711 Northwestern Hwy Ste 350 Southfield, MI 48033

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we joined the program we were optimistic to be able to do this but things in our end got too difficult so we called to cancel. We understood when we canceled we would be charged 27% of the original balance of one of the creditors and agreed to let them make the last payment to the other creditor. This call was made on March 7th! It is now March 31st and I am being told I have to wait for a supervisor to call me within 48 to 72 hours?? I have called them weekly about this but no one seems to know why the account hasnt been cancelled?! They owe me the balance in my dedicated account but I have to wait because no one there knows how to cancel the account??? I want compensation for the aggravation and stress I have endured over the last month!

  

  Business Response

  Date: 04/07/2025

  Ms. *********,
  
  
  Thank you for the opportunity to resolve your concerns.
  
  
  Our records reflect that your request has been completed, and your program has been successfully terminated.  The withdrawal of your remaining funds was issued to you on April 2, 2025.
  
  
  Should there be any further assistance we can offer, please let us know.
  
  
  Sincerely,
  FLLG

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with Five Lakes Law Group for assistance with debt settlement. Over a course of 3 months, I deposited $2359.39 into an account with Five ******************** Law Group. They paid off one account for $260.00 and made payment to another account for $466. Due to the lack of settlements taking place, I terminated the agreement and was promised the monies from our account to be returned. However, Five Lakes Law Group instead charged us $1630.39 for "program fees". We were informed that there will be no penalty if we terminated the agreement.

  

  Business Response

  Date: 04/07/2025

  Ms. ************************ you for the opportunity to resolve your concerns.
  
  
  A thorough review of your program was completed as a result of the items you addressed in your communication.
  
  
  At the time of your requested termination you had approved offers on three of your enrolled accounts.  Of which, one was completed and two were in progress.  You approved your first offer less than one month into your program, exceeding the established expectations.
  
  
  Review confirmed that you were properly educated about the program fee at the time of your enrollment.  This information is provided both verbally and in writing.  You can reference your Retainer Agreement, paragraph 8. Fees.  It reads, in part, as follows:
  
  
  "Retainer Fee: A flat fee of $32,344.11 equaling *****% of enrolled debt(s), based on debt amount at enrollment and subject to verification. This fee is earned by **** upon successfully reaching a resolution offer for a debt and first payment upon such offer, or the otherwise successful resolution of the Enrolled Debt (e.g., cancellation of debt, successful dispute)."
  
  
  All fees were earned and collected correctly and in accordance with established expectations.  Should you require additional assistance, please do not hesitate to reach out.
  
  
  Sincerely,
  FLLG

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for debt consolidation with Five Lakes law group. They did not tell me how long the process would take. They also did not tell me upfront about their fees. They have removed $3000 from my account that I did not agree to and was unaware of the fees, and I would like the money refunded and would like somebody to force the company to be upfront with their customers

  

  Business Response

  Date: 04/07/2025

  Ms. *********************** you for the opportunity to resolve your concerns.
  
  
  A thorough review of your program was completed as a result of the items you addressed in your communication.
  
  
  At the time of your requested termination you had approved offers on two of your enrolled accounts.  Of which, one was completed and the other was in progress.  You approved your first resolution approximately three months into your elected forty-eight-month enrollment term, in alignment with all expectations.
  
  
  Review confirmed at the time of enrollment you elected a forty-eight-month term.  Additionally, you were properly educated about program fees, the information being provided both verbally and in writing.  You can reference your Retain Agreement, paragraph 8. Fees.  It reads, in part, as follows:
  
  
  "Retainer Fee: A flat fee of $10,765.62 equaling *****% of enrolled debt(s), based on debt amount at enrollment and subject to verification. This fee is earned by **** upon successfully reaching resolution offer for a debt and first payment upon such offer, or the otherwise successful resolution of the Enrolled Debt (e.g., cancellation of debt, successful dispute)."
  
  
  We are hopeful we have been able to provide clarity to your concerns.  Should you have additional questions, please do not hesitate to reach out.
  
  
  Sincerely,
  FLLG

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been providing debt settlement services to me Around September of last year, I tried adding another credit card account from ********** ************ As I have an ongoing car loan from them, they were unable to take on the credit card Their first braindead move was not telling me or telling me why So months later, when I noticed, I asked them to enroll the credit card again Here the second and much worse braindead move - BOTH times I asked them to add it, they increased the deposit I automatically give them every two weeks So essentially, they have been stealing money from me since that increase in deposits was contingent on them actually representing me for the debt from *********************** And I have reached out SIX different times. The first 4 times, their representatives were so poorly trained they seemed allergic to actually responding to the message I'd written - always responding to an issue I never mentioned The 5th time, they pledged to correct the mistake - they did not And even after all this nonsense - and beyond the six attempts reaching out through chat messages, repeatedly telling them over the phone the issue - they continue to steal close to an extra $100 dollars per month for NOTHING

  

  Business Response

  Date: 04/07/2025

  Mr. ********,
  
  
  Thank you for the opportunity to resolve your concerns.
  
  
  A thorough review of your account was conducted as it related to the issues you addressed in your communication. 
  
  
  Review confirmed an account manager made efforts to connect with you to resolve your concern but was unable to reach you.  We will make additional efforts to connect and resolve this matter.
  
  
  Should you have any further questions, please do not hesitate to contact us.
  
  
  Sincerely,
  FLLG

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23077862
  
  I am rejecting this response because you have not solved the problem in any way, shape or form. Fix the issue now - stop STEALING from me - right now & confirm through BBB

  Hint: messaging through a broken app that DOES NOT alert users to your messages and then "closing the conversation" is NOT a solution

  And frankly, no further communication should be needed for you to STOP STEALING from me

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 04/28/2025

  Mr. ********, 

  We continue efforts to reach you to resolve this matter unsuccessfully.  It is critical that we communicate with you regarding this matter as any changes may have impacts on existing offers.  We invite you to reach out so we can resolve this matter to your satisfaction.

  Sincerely,

  FLLG 

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23077862
  
  Don't f****** lie to me. You have NOT reached out about this issue AT ALL. I am rejecting this response because in the time between BBB messages, I have received:

  15 emails
  2 voicemails
  2 text messages

  ALL about resolution offers from credit cards

  But ZERO contact about you ceasing your actions of STEALING from me. ZERO contact about RETURNING the MONEY you have STOLEN. I have made it quite clear how you need to act after your customer service reps * whom you have done a s*** job of training * have failed to a degree that can only be described as "aggressive"

  I have reached out to your customer support exhaustively to have this remedied and I refuse to do so any longer

  So go f*** yourself for being a lying, pathetic, spineless excuse for a human being and FIX THIS NOW

  ***** ********

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Five Lakes 2 years ago and like all the other complaints, I have had issues from the start. In January of this year, I cancelled my contract, withdrew the remaining accounts enrolled, and requested the remaining funds in my dedicated account be refunded. I was assured by 3 different people this would happen. Here it is in March, and again I'm being told the account would be reviewed for "graduation", no more withdrawals from my checking account would occur into my dedicated account, and the remaining funds would be sent by ACH back into my checking they were withdrawn from. They are just stalling so they don't have to refund the money. Attorneys are held to a standard by the ********************* and I find it very interesting that not one attorney is listed on their website. Mark my words, if I don't get my money back very quickly, I will be calling the State Bar to file a complaint against ALL the attorneys working at this "Law Firm Group" that's if there actually is any attorneys on staff. I don't and won't recommend this business to anyone, not even my worst enemy. BEWARE and BELIEVE the other complaints listed here because they are telling the truth.

  

  Business Response

  Date: 04/06/2025

  Ms. *********************** you for the opportunity to resolve your concerns.
  
  
  At the time of your requested termination, you had approved offers on four of your enrolled accounts.  Of which, two were completed and two were in progress.
  
  
  The return of your remaining funds was completed on March 16, 2025.
  
  
  Should you require further assistance, please do not hesitate to contact us.
  
  
  Sincerely,
  FLLG

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did my research on this company and at that time there wasn't too much negative review going around but, now I see I am not the only one scammed from this company. In fact I have spoke to several now. The salesman that talked me into this (explaining the program) made no mention of the insane fees they charge and how. I had several accounts in this program for about 4 months, they paid 3 of my creditors at total of 350. and THEY took ***** plus from me for "fees". Before this program I had not missed or was late, to a single creditor. Now my credit is destroyed after this company told me to block my creditor calls & not to make any payments to them. They tell me I signed up for this somewhere in their 60 pages of fine print with computer generated initials. No, I never would have agreed to them taking 27% of total balance of each account, not the settled amount, either way, I never would have agreed if told. This company takes more that your creditors would, go directly to your creditor if you are having a hard time, steer clear of this company who takes full advantage of vulnerable/desperate people in need of relief, one of many who monetized after the pandemic. I honestly do not know how these people sleep at night. I am going to the ************************ to report them as unethical, then the attorney general. Shut them down!

  

  Business Response

  Date: 04/04/2025

  Ms. ************************ you for the opportunity to resolve your concerns.
  
  
  At the time of your requested termination, you had approved offers on four of your enrolled accounts.  Of these, all were in progress.  You approved your first offer less than three months into your enrollment, in alignment with all established expectations.
  
  
  Review confirmed that information about all program fees was provided both verbally and in writing at the time of your enrollment.  This information can be located in your executed retainer agreement under paragraph 8. Fees.  It reads, in part, as follows:
  
  
  "Retainer Fee: A flat fee of $13,462.11 equaling *****% of enrolled debt(s), based on debt amount at enrollment and subject to verification. This fee is earned by **** upon successfully reaching a resolution offer for a debt and first payment upon such offer, or the otherwise successful resolution of the Enrolled Debt (e.g., cancellation of debt, successful dispute)"
  
  
  Your program was being serviced successfully and in alignment with all established expectations.
  
  
  Sincerely,
  FLLG

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23048690
  
  I am rejecting this response because: First, No, I was NOT told verbally about these rediculous fees and never signed anything stating I accepted them. I have notified the *** about the unethical 60 pages of fineprint, taking that amount of money from people trying to SAVE money is unjust. Also, I have spoken with all of my creditors, some say you never even contacted them and some say they do not even deal with companies like yours, which I was never made aware of so that I could handle these accounts before it went to far. You told me to block numbers & not to pay them anything, and that in tern ruined my good credit for years to come! I am building my case.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/18/2025

  Ms. ************************ you for the continued opportunity to address your concerns.
  
  
  Review confirmed you were verbally provided this information.
  
  
  Please keep in mind that the agents you are speaking with may not be in the correct department to be aware of all efforts on your accounts.  Rest assured your account was fully serviced within all expectations.
  
  
  Sincerely,
  FLLG

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23048690
  
  I am rejecting this response because: i guess you can say whatever makes you feel better but, I'm not satisfied with your lack of humanity or ethics. Hope others have the time to read your 60 pages of fine print and don't get sucked into this deeper hole.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23048690
  
  I am rejecting this response because: i guess you can say whatever makes you feel better but, I'm not satisfied with your lack of humanity or ethics. Hope others have the time to read your 60 pages of fine print and don't get sucked into this deeper hole.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a scam! None of their agents provide the same information. They are all constantly giving inaccurate information and pretending to fake fit it Their managers never call you when they are suppose to. They tell you that you will get a refund then all of a sudden the money was for the program fee that was completed almost a year ago. They continue taking money out of your account even when you tell them not to! BEWARE RUNNNNNNNN FARRRR AWAY from this company.

  

  Business Response

  Date: 04/02/2025

  Ms. **************************** you for the opportunity to address your concerns.
  
  
  Review of your program determined that consistent and correct information has been provided to you throughout the duration of the program.  At the time of your elected termination, you were advised you would be returned any remaining funds after program fees.  Review has determined you have had the opportunity to address this matter with an account manager and a goodwill gesture was issued.  Should you have any remaining questions, please do not hesitate to contact us.
  
  
  Sincerely,
  FLLG

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five Lakes Law group conned me!!! NO ONE told me about the fees. At the end of the first year, they still had not resolved a single account. They were taking $264.00 a month from me and only using $168.00 of it. I called to ask where the additional $96.00 went to and they told me Fees. As I said, NO ONE told me about these fees. In one year, they took $1,152.00 from me! Reducing my debt was irrelevant because they took money I could have used towards bills. These people are con artists! Do not trust them! I have terminated my agreement and it is still showing that I have an upcoming deposit.

  

  Business Response

  Date: 03/17/2025

  Ms. *********,
  
  
  Thank you for the opportunity to resolve your concerns.
  
  
  A thorough review of your program was completed as it relates to the items you addressed in your communication.
  
  
  At the time of your requested termination, you had approved two offers.  One was completed and one was in progress.  You approved your first offer less than one month into your enrollment, exceeding expectations.
  
  
  Review confirmed you were properly and transparently educated about all program fees at the time of your enrollment.  Your program was progressing successfully and in alignment with all established expectations.
  
  
  Should you require further assistance, please do not hesitate to contact us.
  
  
  Sincerely,
  FLLG

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained Five Lakes Law Groups services to help me with credit card debt settlement approximately 2 years ago. Due to repeated mistakes and misinformation from their agents, this program has cost me thousands of dollars. I would greatly appreciate any help in trying to get my money back.

  

  Business Response

  Date: 02/21/2025

  Ms. ********************** you for the opportunity to resolve your concerns.
  
  
  A thorough review of your program was conducted as a result of the issues you addressed in your communication.
  
  
  Review confirmed that you had approved offers on six of your enrolled accounts.  Of those, one has been completed and the others you opted to remove from the program.  You approved your first offer roughly four months into your program, which is in alignment with the established expectations.
  
  
  Your program has moved forward as explained to you, both verbally and in writing, during your enrollment experience.  This program is designed to care for all enrolled debt throughout the duration of the term.
  
  
  We are hopeful we have been able to provide clarity to your concerns.  Should you have additional questions, please do not hesitate to contact us.
  
  
  Sincerely,
  FLLG

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22908058
  
  I am rejecting this response because: this is inaccurate information once again from this business. If they would pull all call records from recorded conversations, this could be resolved. Also, they are continuing to take money out of my bank account when I have explicitly told them I do not authorize it.
  
  Sincerely,
  
  ******* Foil

  

  Business Response

  Date: 03/02/2025

  Ms. **************************** you for the continued opportunity to address your concerns.
  
  
  Review has confirmed that you had the opportunity to address your concerns regarding your scheduled monthly deposit and the agent advised that all payments were taken appropriately and that if you wish to skip additional deposits then you would need to connect with us for that to be arranged.  This agent assisted with cancelling your next two deposits. 
  
  
  All calls were reviewed, and it has been confirmed that accurate information has consistently been provided.
  
  
  Sincerely,
  FLLG

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22908058
  
  I am rejecting this response because: I did not call to skip a payment. I do not authorize them to take any more money from my account and they are still doing so. Furthermore, this issue is such a small part of the complaint. I am more concerned about the thousands of dollars I have given them which has gone nowhere. Account managers *** and ********* have detailed notes about the issues my account. If someone could please contact one of them for more information, that would be helpful. The last time I called, I asked the customer service agent to allow me to speak with account manager, ***, and she refused.
  
  Sincerely,
  
  ******* Foil

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They included my car in resolving and paying my debt. My car was repossessed and no payment made in over a year. When told about repossession they cant do anything about it because they are just telling me that the car wasnt supposed to be on there. They kept it on there and I wasnt supposed to talk to any creditors but they made the mistake.

  

  Business Response

  Date: 03/02/2025

  Mr. ******************************* you for the opportunity to resolve your concerns.
  
  
  A thorough review of your program was completed as a result of the information shared.
  
  
  Our review has confirmed that you have had the opportunity to address this concern with an account manager.  Should you have remaining questions, please do not hesitate to contact us.
  
  
  Sincerely,
  FLLG