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Business Profile

Dating Services

Geek 2 Geek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

This profile includes complaints for Geek 2 Geek's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Geek2Geek briefly back in the summer of 2015. This is the first time I have become a Gold member, which started on 8/9/23. I entered all the information I wanted to post and submitted it, plus I uploaded pictures. Everything was approved, including my pictures. Time passed, and I decided to change my pictures and some information in the worded content on my dating profile and resubmitted everything. When I went to go view my profile to see the new changes, nothing was changed. When I went to make more changes in the worded content, I noticed what I had manually typed in my dating profile was highlighted in pink. I checked the **** and couldnt figure out what the pink meant and what I needed to do to get the pink removed. Days passed and I would go in and make more changes in the worded content in my profile to see if I could get the pink removed. Nothing was changed. I used Geek2Geeks Contact Us to reach out to someone for the first time in October and havent heard back yet on why I cant change anything on my profile. I have looked at the *** many times and have waited days before I go to see if the worded content in my profile and pictures are approved, then I go to make more changes in the worded content in my profile. I have never heard from anyone back. I used their Contact Us for a second time on 11/10/23 and a third time on 11/28/23 to ask again what I need to do differently. The new changes that I made on my profile that are in pink do not help me understand why my changes and pictures have not been approved. As of 12/3/23, I have not heard back from anyone at all. I have been erasing all my information and deleted all my pictures from my profile. When I go to view my profile, the pictures are gone but the worded content that I think I initially entered back in August are still there. I am not getting my moneys worth if Im not able to make updated changes in the worded content on my profile.

    • Initial Complaint

      Date:05/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was given a free trail they asked for a card. I entered the card then removed it after my account was set up. Unbeknownst to me, they charged my account 3 months later and will not issue a refund. I requested a refund via email and the emails never went through

    • Initial Complaint

      Date:05/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for dating app and paid for 3 months subscription. The next day they deleted my account for no reason. I have been trying to contact them since.

    • Initial Complaint

      Date:02/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The site turns auto renew on its own after the customer deactivates it. Given the sheer number of negative reviews citing this specific problem, the only conclusion is that the company does it intentionally. Meaning they are stealing people's money.

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent/unauthorized charges to my credit/debit card from Sept 2022 - Dec 2022 in the amount of $42.99/month. Their web site www.geek2geek.com is bogus, their phone number ********** is also bogus. I want a full refund.

    • Initial Complaint

      Date:06/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Site charged me for a membership as an auto enroll feature. However, the membership that I originally signed up for was a non-autorenewal membership. After a year and almost no use for the sites very poor user base, they charged me $149.99 out of the blue. When I tried to contact them to correct the charge and refund my money, there is no customer service number to call. There is no contact person to address my issue.

    Geek 2 Geek is NOT a BBB Accredited Business.

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