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Business Profile

Data Processing Services

IBM Cloud Object Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to resolve this case with both Amazon and **** I have been unsuccessful. I am hoping that you can assist. I did a trial of *** DB2 cloud product to see if the product was reliable. I testing over a weekend. I shut down the vms including the *** db2 cloud instance when finished. I was going to be charged something less than $1 per hour for trying the product. At the end of the month, I received a bill from Amazon Web Serices for $559 for the *** DB2 product. I have tried multiple times to rectify this with ******************* and **** Amazon referred me to *** as it is their charges. I am just getting the run around from *** trying to get this fixed. I disputed the charges on my credit card.

  • Initial Complaint

    Date:08/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding an unauthorized charge of $122.77 from *** Cloud, despite my prior cancellation request on June 14, 2024. After multiple attempts to close my account and remove my billing information, *** proceeded to withdraw funds from my account without my consent.I have provided clear proof of the cancellation, including an email confirmation from ***. However, the company claims to have no record of my account closure. To make matters worse, I am currently unable to access the *** portal to check my case status, reset my password, or make any necessary changes to my account. The overall cancellation process appears intentionally convoluted, leaving me stuck in a frustrating loop with an unrecognized account status.I have an open case CS4058625 with ***, and there is a possibility they may correct this issue if I go through their process. However, I am concerned that this may not be an isolated incident and could be part of a broader pattern of subscription scams, extracting funds from customers without their consent. I wanted to document this issue to protect other consumers who might be facing the same situation.I am requesting an immediate refund of the unauthorized charge on August 8, 2024, for Julys billing and a written confirmation that my account has been fully canceled as of the original request date in June 2024. Additionally, I expect to receive confirmation that I can disregard any further invoices related to this account.I will also be taking steps to dispute the charge with my card company.I hope the BBB can assist in resolving this matter promptly.Thank you for your attention to this issue.*******************

  • Initial Complaint

    Date:10/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A website, 'Dreamstime,' hosted by *** Cloud blocked my attempt to delete my images and terminate my account, which is my/anyone's right. Instead, in violation of their own T&C's, they blocked my account and thieved/stole my images.As a consequence, I sent *** Cloud a DMCA Takedown Notice for copyright violation which they are bound to act on under Federal Law. They ignored it. I sent them a follow-up, which too they ignored.*** Cloud's misconduct is in blatant violation of Federal Law.

IBM Cloud Object Storage is NOT a BBB Accredited Business.

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