Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Custom Services

B SpotNThings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction:04/24/2024 04/29/2024 05/01/2024 Amount of money paid to business: $1090.00 What the business committed to provide:35 custom graduation T-Shirts Nature of the dispute:Refund Resolution: I am expecting a full refund from this order due to their negligence. Order number: Never received one. On Sunday April 14th, 2024, I began working with owner *************************** on some family t-shirts for a graduation party I was hosting May 12th,2024. This event was a joint party that also included one of her relatives(niece). We worked together and I was told I had to have my order placed with full payment by April 23nd 2024. On Thursday, May 9, three days before my party, ********* reached out to me for an updated address. I was told that her team had sent the box out with no mailing address so it was returned (dont know how thats possible). They asked me to provided them my address so they can overnight the package to me. I was scared it would not arrive in time so, I offered to have a family member pick them up and fly to my city with them. ********* told me no, she told me the box was already sent, and that she overnighted it so it should be there by the morning. The order was placed, the Day came and I had not received my package. This business did not hold up their end of the deal to make sure I received my items for my event. There was no communication in regard to me not receiving my package; I even had to reach out to them for an apology and update on the order. I think its also important to note that her relative received their shirts, but I did not receive mine. My order did not arrive until a week after it was supposed to. At this point I nolonger had any use for the items and everyone who was expecting a shirt was no longer in town. I reached out to the business numerous of times trying to handle this between the customer and the company. Eventually, I was ghosted and have not heard from them since. I am expecting a FULL REFUND at this point.

B SpotNThings is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.