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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,225 total complaints in the last 3 years.
    • 7,514 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** recently looked at my credit profile and notices several inaccuracies and incomplete information on my Credit report I've and notices fraudulent accounts as well please remove all INACCURATE incomplete information

      Customer Answer

      Date: 07/21/2025

      I Valor ******** made this complaint 

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and I was shocked to find I had been the victim of identity theft. I do not recognize these accounts. Please remove these accounts from my credit report as they are hurting my ability to obtain credit.1. **************** Account # ********** 2. **************** Account # **************** 3. **************** Account # **************** 4. ************************* Account # *********

      Customer Answer

      Date: 07/21/2025

      I authorize this complaint.

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While reviewing my credit report I noticed that I had a fraudulent account on my file that I did not authorize. I am a victim of identity theft and would like this account removed. It is hurting my ability to obtain credit now and in the future. So please remove this account from credit report. **************************** 6581xxxx

      Customer Answer

      Date: 07/21/2025

      Yes I have authorized this complaint 

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      please remove and delete hard inquiries i do not recognize where come from VYSTAR 07/01/2025 ALLY FINANCIAL 07/01/2025 COMUNITY FIRST CU OF ******* 07/01/2025 ******** 07/01/2025 TD AUTO FINANCE 06/22/2025 ************* 07/01/2025 **** ******************** 06/22/2025 ***/******* ************ 06/22/2025 ***** FARGO AUTO 06/22/2025 ****** **** 06/22/2025 NAVY ******* 05/31/2025 ********** ************ 06/22/2025

      Customer Answer

      Date: 07/21/2025

      Yes I authorize this complaint 

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This **** complaint has been filed to request, pursuant to **** 605B (15 U.S.C. 1681c-2), that you, the TransUnion credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint.This fraudulent, inaccurate, and false information consists of the following unauthorized account:NETCOLLECTION ***** I do not recognize this account. It was not opened or authorized by me and is the result of identity theft and fraud.I have attached a copy of FTC Identity Theft Criminal Complaint #********* as proof of this fraudulent activity.Please remove and block this account from my credit report immediately, as required by federal law.

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my final notice. Ive already disputed several inaccurate items on my credit report, yet youve failed to properly investigate or resolve them. This goes against the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).Specifically, you havent provided proper debt validation as required under 15 USC 1692g, and some of your communications have continued after a cease-and-desist, violating 15 USC 1692c. Ive also received updates that your investigation is complete, but the accounts I disputed are still showingand they are not accurate, authorized, or supported by any contract or written consent from ***** requesting that the following accounts be immediately deleted or corrected from all credit bureaus (Experian, TransUnion, and Equifax):************* DE Acct #: ***************Incorrect info across bureaus. Please delete under 15 USC 1681e(b) and 1681i(5).JPMCB CARD Acct #: ****************Payment history and balance info are inaccurate. Remove under 15 USC 1681e(b) and 1681i(5).DISCOVER BANK Acct #: ************This account is tied to the ************* breach. Please delete immediately.COMENITY ************ Acct #: *********You failed to verify this debt. Delete it under 15 USC 1692g.CCB/****** Acct #: ****************This was paid on time. Please correct the payment **************** BANK Acct #: ****************Duplicate issue tied to a breach. Delete this as well.Youre required to provide written verification of how you conducted your investigation. If you dont resolve this within 30 days, Ill file complaints with the ***** FTC, NY Attorney General, BBB, and pursue legal action under 15 USC 1681n and 1692k.

    • Initial Complaint

      Date:07/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TransUnion has failed to comply with FCRA sections 605B and 611 by not blocking fraudulent tradelines despite being provided with *** and police reports. They also have not responded with a Method of Verification after repeated disputes.

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name: ****** ******* SSN: *********** Date of Birth: ********** Contents of Complaint:This CFPB complaint has been filed to request, pursuant to FCRA 605B (15 U.S.C. 1681c-2), that you, the TransUnion credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint.This fraudulent, inaccurate, and false information consists of the following unauthorized accounts:ONEMAIN ***************** FB&T/MERCURY ********** DPT ******* 907771E00320100601 SANTANDER ***************** DPT ******* 907771E00220090323 DPT ******* E00620170901170901 DPT ******* 907771E00420100601 DPT ******* E00520170901170901 JPMCB AUTO ************** DPT ******* 907771E00120090323 *********** ************ TBOM/FORTIVA **************** These accounts were not opened or authorized by me. I do not recognize any of them. They were created fraudulently and are the result of identity theft.I have attached a copy of FTC Identity Theft Criminal Complaint #********* as evidence that the listed accounts are fraudulent.Please block and remove these unauthorized accounts from my credit report immediately, as required by federal law.

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove these fraudulent hard inquires. I do not have knowledge of these fraudulent hard inquires on my credit report.************** 07/19/2025 ************** 07/18/2025 JPMCB AUTO 07/17/2025 *********** 06/19/2025 JPMCB AUTO 05/10/2025

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document. I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report. I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the ************************ and have enclosed copies of the report. I would like these items deleted from my credit report as soon as possible. Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act.

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