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Business Profile

Cooking Utensils

Cooktek

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the business I manage, I ordered two Cooktek induction systems. I placed the order in May 2022. I received the induction systems more than 8 months after.I finally opened the business in July 2023 and during the team training, we realized that one of the cooktek that we had just taken out of the box wasn't working.I immediately called their service because the induction system was still under warranty.I was told to email: ****************************** which I did right away.They were supposed to send me a replacement and instructed me to keep this one in its original packaging and to send it back only upon reception of the new one. I filled out the form and received a confirmation email.I have emailed them back twice now to receive an ETA and I am not receiving any answers. The induction system costs $1300.

Cooktek is NOT a BBB Accredited Business.

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