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Business Profile

Consumer Finance Companies

Great American Finance Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Great American Finance Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: GRT AMER FIN Account #: ************ Balance:$0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/23/2025

      Please see the attachment.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with ******************************************************************** H Account number: 1007**** Account balance: $0.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

      Business Response

      Date: 05/22/2025

      Please see the attachment.

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with GREAT AMERICAN FINANCE , they did not send a copy of original contract as requested CAP 1, CCS: Experian Dispute: According to ******* v Transunion 1997, Experian is supposed to ensure MAXIMUM POSSIBLE ACCURACY. This account violates those laws: 15 USC 1681i, 15 USC 1681s-2. 15 USC 16811(5), 15 USC 1681e(b), Delete ACCOUNT CAP 1, Army According to ******* v Transunion 1997, TransUnion is supposed to ensure MAXIMUM POSSIBLE ACCURACY. This account violates those laws: 15 USC 1681i, 15 USC 1681s-2. 15 USC 16811(5), 15 USC 1681e(b), Delete ACCOUNT Cap 1, Army According to ******* v Transunion 1997, Equifax is supposed to ensure MAXIMUM POSSIBLE ACCURACY. This account violates these laws: 15 USC 1681i, 15 USC 1681s-2. 15 USC 16811(5), 15 USC 1681e(b), Delete ACCOUNT

      Customer Answer

      Date: 04/30/2025

      I am not liable for this debt with GREAT AMERICAN FINANCE , they did not send a copy of original contract as requested. Also this holding me back from gaining security clearance while I'm serving active duty military. This debt is restricted me to gain future loans with financial institutions. 

      Business Response

      Date: 05/12/2025

      Attached.

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of complaint:I am a victim of identity theft and I have bought this to the attention of the company a number of times. While they are now under investigation, it has taken years for the company to finally do an investigation into the identity theft. I have been very patient with the company and would like them to remove this from my credit profile, due to the account falsely being reported on my credit profiles. The account does not belong to me and I have stated this a number of times. The addresses used were never addresses I have lived nor are those same addresses on my credit profile. I have contacted the ***** FTC and now the BBB. Something has to be done this is ridiculous. Please remove the item as soon as possible

      Business Response

      Date: 05/01/2025

      Please see the attachment.

      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23243091

      I am rejecting this response because:
      The company clearly didnt do research because my address has never been ************************************************************* Ive only ever lived in ***********. They are showing an address of the person who was using my identity. My next step is to sue the company for gross negligence and lack of investigating an identity theft claim. The signatures on the documents are also not mines and can be cross referenced with my actual signature. They are asking for the *** report as if it isnt attached to the complaint and there for the company to see. This is just negligence. None of which they have sent me shows that it was actually me who had gotten furniture. 

      ****** *******

      Business Response

      Date: 05/06/2025

      Please see the attachment.

      Customer Answer

      Date: 05/07/2025

       
      Complaint: 23243091

      I am rejecting this response because: I am in the midst of sending the information needed for the dispute. The business is speaking as if they are certain it wasnt identity theft without actual investigation into any addresses on file, also in 2021 I would only use a passport for identification as I didnt not have a drivers license. Theres no way the ********************** can have my actual drivers license, without me having one. 

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by ***************************** Name]** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

      Business Response

      Date: 03/28/2025

      Please see the attachment.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt collector violated the ***** by engaging in abusive, deceptive, and unjust practices. They provided this account in violation of our agreement, and I did not affix my signature to it. Two parties are required to sign a legally binding contract; I did not take any part in the signing process. Furthermore, in noting my dispute of the account(s), they failed to adhere to the correct procedure, which is a clear violation of 15 USC 1692e(8) and constitutes unjust business practices. Unjust business practices, third-party communication, and other violations caused by this debt collector use of abusive language in correspondence with me while attempting to collect on an alleged debt. Complaints with the Attorney General and The ************************ (***) have been filed, dispute letters have been mailed to this debt collector; supporting documentation will be furnished. I demand that this company removes my account(s) from all three credit reporting agencies due to the violations or I will have no choice but to forward this to my litigation attorney.

      Business Response

      Date: 04/22/2025

      Attached. 

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never gave permission for these false accounts to be included on my credit report, I humbly ask to be removed from my credit report. You must take immediate action to delete this false information from my files. Please remove and block.GREAT AMERICAN FINANCE ****** ***: $4,079.00

      Business Response

      Date: 03/03/2025

      Please see the attachment.

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Great American Finance. I do not have a contract with Great American Finance, they did not provide me with the original contract as requested.

      Business Response

      Date: 02/28/2025

      Please see the attachment.

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to demand the removal of a fraudulent account from my credit report. As a victim of identity theft, I have already filed a complaint with IdentityTheft.gov.The following account is not mine:Creditor Name: GREAT AMERICAN FINANCE Opened Date: 3/25/2022 Account Number: ******** I demand its immediate removal and request that the creditor verify the fraudulent nature of this account. This issue is causing significant harm to my financial standing, and I expect a swift resolution.

      Business Response

      Date: 10/16/2024

      Please see the attachment.

    • Initial Complaint

      Date:09/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with great American finance, i was not provided with a contract with great American finance .

      Business Response

      Date: 09/26/2024

      Please see the attachment.

      Customer Answer

      Date: 09/27/2024

       
      Complaint: 22286720

      I am rejecting this response because:  I did not purchase nothing from this establishment wrong name on receipt and that is not my signature 

      Sincerely,

      **** *****

      Business Response

      Date: 09/30/2024

      Please see the attachment.

      Customer Answer

      Date: 10/01/2024

       
      Complaint: 22286720

      I am rejecting this response because: I did not purchase anything in regards to American finance in regards to the jewelry store. The receipt that was show is clearly not my name nor my signature 


      Sincerely,

      **** *****

    Great American Finance Holdings LLC is NOT a BBB Accredited Business.

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