Complaints

This profile includes complaints for CashNetUSA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CashNetUSA

  175 W Jackson Blvd Ste 1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  200 W Jackson Blvd Stop 4 Chicago, IL 60606-6941

• 

  CashNetUSA

  175 W Jackson Blvd #1000 Chicago, IL 60604-2863

• 

  CashNetUSA

  P.O. Box 643990 Cincinnati, OH 45264

• 

  CashNetUSA

  175 W Jackson Blvd Ste 1000 Chicago, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a line of credit open with cashnetusa, Customer #********. When I applied for the credit they did not mention at all that the interest is %299 of the loan amount. They also did not have my permission to increase my loan amount which in turn increases the bi-weekly payment amount. I called in July of 2022 to request they stop increasing the line of credit. They told me it will not happen again. They increased the line again anyways without my consent. This has caused my bi-weekly payments to increase more than I can pay. Furthermore only 20% of the payments go toward the outstanding balance, the rest is spent on unknown fees, and interest which can vary at their own discretion. When I asked about these expenses they were not willing to explain or provide an itemized receipt of how the payment is spent. I am requesting this line of credit to be dropped and my balance cleared due to this.

  Business Response

  Date: 08/26/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On December 28,2021, ************** opened a $2,000.00 limit Line of Credit with CashNetUSA. Before he entered the agreement, CashNetUSA provided the applicable disclosures and ************* then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the Line of Credit. In addition, the fees and interest applicable to a cash advance were fully explained in the agreement, a copy of which was provided to his (via email)when he opened the account.
  

  For credit limit increases, CashNetUSA determines eligibility based on a customers payment history. ****************** met certain criteria, and he was granted a credit limit increase. Contrary to his assertion, credit limit increases do not cost our customers anything. Customers are only charged fees and/or interest on cash advances taken.
  

  As set forth in his line of credit agreement, the credit limit assigned to him may increase.
  

  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement.
  

  As set forth in *************** line of credit agreement, there is an interest associated with the line of credit, which is applied daily to the amount borrowed that is outstanding that day. Further, interest is charged on principal and not on fees or accrued interest. 
  

  As set forth in **************** line of credit agreement, in addition to interest, there is also a transaction fee.
  

  As set forth in *************** line of credit agreement, he will be required to make minimum payments every billing period he carries a balance. 
  

  As set forth in **************** line of credit agreement, advises how payments will be applied. For detailed information about his specific loan, we recommend that ************* refer to his loan agreement labeled APPLICATION OF PAYMENTS.
  
  Over the course of his relationship with CashNetUSA he has requested several advances.
  
  Based on our review, ************** contacted our customer service department regarding how the line of credit product works and he was advised of the aforementioned. In addition, his request to disable all credit limit increases has been honored.  
  
  CashNetUSA strives to provide the ultimate customer experience and we would be more than willing to address any outstanding questions or concerns that ************** may have regarding his account. Therefore, we ask that he contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a loan with this company. The due dates were to coincide with my pay schedule. I have called and provided information to the company since June 24th to have my due date updated as requested. Each time I am told they are working on it. Each time i have called I have asked to speak with a Manager. Each time I am told one will call me back however that hasnt happened. I received an email stating my due dates were updated and my next payment is due 08.19.2022. I receive an email last night stating they are pulling a payment on 08.12.2022 (not authorized by me). Now my account is overdrawn due to their negligence. I called and spoke with a Rep who was unable to assist me in getting this resolved. Manager is supposed to call me but that doesnt resolve the issue of a payment being pulled a week earlier. NO ONE is able to help and Managers NEVER call. Worst company I have dealt with in my life (not joking at all) and I would NEVER recommend them to anyone no matter the situation. I have attached documentation showing when my payment was to be due even though they sent to my bank for the 12th of August. I am seeking a response from Company along with them helping me with my billing date adjustment. Thank you

  Business Response

  Date: 08/22/2022

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On June 22, 2022, **************** was funded a $5,950.00 Installment loan by ************* & ************* (***), serviced by NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. **************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  
  We sincerely apologize for ****************** experience and will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  
  We can confirm ****************** account was escalated and a member of management has attempted to contact her, however, **************** was not available. Please note,an email was sent confirming the call and also requesting that she contact us back by August 24, 2022 to confirm the final steps of updating her payment schedule. Therefore, we ask **************** to contact us back to finalize her request regarding this matter at ************, Monday Friday,8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  We hope that this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.
  

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi In November of last year I took a line of credit from CASHNET USA at the time I took the line of credit the representative gave me a time line of which my end date will be due(I HAVE PICTURES OF THE **** LINE) it suppose to be like a credit card. The payments was suppose to be paid MONTHLY like a credit card after I got my first bill which was 175 I took out another loan in DECEMBER.At that time the representative stated that the credit line payment will be due in December.After December came and went I start noticing that my payment went up to 300 + dollars so I contacted CASHNET USA thinking maybe due to the other funds I took. (NO IT WASN'T THAT) The representative stated that this so called line of credit gains interests everyday the payments that I have been paying dont even crack the money that I got ,the payment schedule they dont go by or non existing MIND YOU IT SUPPOSE TO BE LIKE A CREDIT.The representative I spoke with stated that it may be to late December of this year to finish the payment due to the loan payment it self goes up or the payment dates gets longer.At this point is emotional and stressful situation. After I did this I looked up the reviews for CASHNET USA they have a VERY negative rating and they have been doing this kind of scam for a while.I have used they loan service before which is why I put so much faith in them but no anymore PLEASE DONT USE THIS COMPANY .

  Business Response

  Date: 08/19/2022

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  ******************** has been a CashNetUSA customer since 2011. However, on May 3, 2019, ******************** opened a $3,000.00 limit Line of Credit with CashNetUSA. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. ******************** then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit.  The fees and interest applicable to a cash advance were fully explained in the agreement, a copy of which was provided to her (via email) when she opened the account.
  
  Please note, ************* advised that she is paid Biweekly, therefore, her repayment dates were scheduled according to pay frequency provided.
  

  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement.
  
  As set forth in Ms. ********* line of credit agreement, she will be required to make minimum payments every billing period she carries a balance.
  
  As set forth in Ms. ********* line of credit agreement, interest is applied daily to the amount borrowed that is outstanding that day, we do not charge interest on fees or accrued interest (no compounding).
  
  As set forth in Ms. ********* line of credit agreement, there is a fee for every advance that is requested.
  
  On December 17, 2021, per Ms. ********* request, she was funded a $850.00 advance.
  
  On January 4, 2022, per Ms. ********* request, she was funded a $200.00 advance.
  
  Over the course of her relationship with CashNetUSA, ******************** has requested two (2) cash advances and has paid the minimum payment towards the account balance. ******************** always has the option to make extra payments or repay the amount outstanding in full at any time without penalty.
  
  Please be advised, a customer may utilize our calculate my payment tool to provide an estimated payment amount and schedule. However, the tool only provides an estimate if a customer makes all payments, and doesnt take any additional draws.
  
  As set forth in Ms. ********* line of credit agreement, payments are applied to past due interest and fees first. For detailed information about her specific loan, we recommend that ******************** refer to her loan agreement labeled APPLICATION OF PAYMENTS.
  
  Based on our review, ******************** previously contacted our customer service department and inquired about her line of credit account and was advised of the aforementioned.
  
  CashNetUSA strives to provide the ultimate customer experience and more than willing to answer any outstanding questions regarding her account, therefore, we ask that she please contact our customer service department at ************ for assistance.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.