Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Computer Software Developers

Shortform Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Shortform Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shortform Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started the free trial in May 2023 and was billed for an annual subscription because I did not cancel the trial within the company's timeline; the company denied my request for a pro-rated refund. I then switched to monthly subscription and eventually cancelled the subscription in August 2023 to avoid an automatic renewal. After I cancelled my subscription in August, the company blocked my access to the content I had already paid for; this was a breach of the company's terms of service. I notified the company of the breach and again, requested a refund and that my account be deleted. The company again rejected my refund request. Then, without my permission, the company re-enrolled my account into an annual subscription that was set to renew automatically; this was also a breach of the terms of service. I have made numerous attempts to seek remedies for the company's breaches, but they refuse to issue a refund and continue to avoid responsibility. I am only seeking my account be deleted and a pro-rated refund issued from August (month they blocked my access) to the remainder of the annual subscription I had (unwillingly) signed up for.

      Business Response

      Date: 01/22/2024

      "We have resolved this complaint with the customer directly, but will provide information below for public viewing.

      The customer signed up for the ***** free trial to access a specific book guide (we will not share the data for privacy reasons). The free trial ended without any cancellation, at which point we charged the cost of the subscription. Our subscriptions continue until the customer cancels the subscription.

      We try to make all this information clear to the customer before and after purchasing to avoid confusion. Before any customer can start a subscription, on the billing confirmation page we show the date the subscription will begin and the amount, and we state that subscriptions continue until canceled. Immediately afterward, we show a confirmation of the date when the free trial ends and the amount to be charged. The customer has information to decide whether to keep the subscription or not.

      Both the free trial and subscription continuation work like most other subscription services do. The many Shortform users who cancel during the free trial are never charged, and the many customers who cancel during their subscription are never charged again.

      While we dont typically refund subscription payments after theyre charged, we were able to make alternate arrangements with the user to make them whole.

      Were sorry this customer had this experience and we welcome feedback on how to present the above information more clearly to avoid confusion."

    Shortform Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.