Complaints

This profile includes complaints for G2 Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G2 Chicago

  100 S Wacker Dr Ste 600 Chicago, IL 60606-4028

• 

  G2 Chicago

  20 N Wacker Dr Upper Suite 1800 Chicago, IL 60606-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to provide a review of the DevExpress tools that I use in the job and I will receive an Amazon gift card. I filed a review on April 19, 2023. Since I have not recieved any gift card, but instead numerous emails enticing more gift cards. I have tried top unsubscribe, but I still receive emails enticing me to reveiw a product to get an Amazon gift card.

  Business Response

  Date: 05/22/2023

  Hi, Thanks for reaching out and for sharing this concern. I took a look and the gift card has already been sent on our end, long ago. The user can find it in their email ********************************************. Let ** know if there's anything we can do to assist you here.
  
  Thanks and Regards,
  

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invitation to fill out a G2 survey for Smartsheet on February 23, 2023. The contents of the email were:"Thank you for being a valuable Smartsheet customer! Your opinion is important to us, so were inviting you to review your experience with Smartsheet on G2. We will send reviewers a $50 Amazon gift card as a thank you for an honest, detailed, and complete reviewwhich will help others discover and learn about Smartsheet. Please note: In order to qualify for the gift card you must submit your review by clicking the link in this email."There were no mentions of gift card limits or deadlines to fill out the survey and receive a gift card. I then spent a decent amount of time filling out the survey (with detailed feedback) on March 22, 2023.On March 24, 2023, I received this email: "Unfortunately, your review was not one of the first we received and is therefore not eligible for a gift card. We appreciate you taking the time to leave a review and hope you keep an eye out for future review opportunities!"I don't know what agreement exists between G2 and Smartsheet, but I found this business practice misleading and deceitful. The initial messaging guaranteed a gift card if you filled out a survey, but it was only once I provided my feedback that I was notified that there were no gift cards yet. If the gift card limit had been hit, then why wouldn't that notification go out before others filled out the survey? To rectify this situation, I believe that I should receive the $50 that was initially promised.

  Business Response

  Date: 04/03/2023

  Hi *****,
  
  
  Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email ***************************** Thanks for taking the time to leave a review!
  
  
  Regards,

   

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with G2's recent conduct. I received offers from G2 inviting me to provide reviews for a company in exchange for a gift card. However, after filling out a questionnaire review, I was informed that my review was not eligible for a gift card as it was not one of the first received. This was never mentioned in the initial offer.I feel misled by G2's actions, and I believe that they used my content and knowledge without fulfilling their promise. Their conduct is unacceptable, and it gives the impression of a phishing site. I want to warn other users to be cautious when dealing with G2 and not to waste their time for false promises.Thank you for your attention to this matter

  Business Response

  Date: 03/29/2023

  Hi,
  
  Thanks for reaching out. As I can see on my end, the user left a review for *********** using two G2 accounts. The review has been approved and a gift was sent on our end for this account ********************** however the review from their other account *********************** has also been approved but there was no gift card attached to it. 
  We would not be able to reimburse the user for reviewing the same product using multiple accounts.
  
  Thanks!
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G2 misled me, sent me offers to leave reviews for ****** while enticing me with giftcards.Wasted my time as I filled out a 50 questionnaire review, and then told me the "moderation team cant approve it", and basically used my content and knowledge while not providing a gift card.Immediately went in and changed my email to a random free temp email and then deleted and deactivated my account.Seems like a phishing site - guys even creeped my linked in profile, thank goodness I didnt use my real one. Beware of using them.Wasted an hour of my time.

  Business Response

  Date: 12/19/2022

  Hi,

  Unfortunately, our moderation team was unable to approve the user's review because they could not confirm the company where the software was used. In order to validate their review, we need an active and up-to-date LinkedIn profile and/or a valid business email address that redirects to their official company website, when opened. This verification process is used to confirm their professional information and use of the product.
  
  
  Please keep in mind that it may take up to 3 full business days for their review to be moderated as our quality assurance team reads every review before publishing it to our site.
  
  
  Thanks!

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18578117
  
  I am rejecting this response because:

   

  This information was not available

   

  I spent 25 minutes writing my detailed indepth reviewand they were phishing for all sorts of personal information and privileged corporate information.

   

  Site is a bunch of scammers.

   

  I already deleted my profile from their site.

   

  They never sent the $20 they owed.

   

  Avoid.

   

  
  
  Sincerely,
  
  Neg Fuz

  Business Response

  Date: 12/23/2022

  Hi,

   

  Thanks for reaching out. The user can edit their review here: ******************************************************************** to include more information about how they are using the software at a place of work. Providing a logged-in screenshot that contains identifying company information will make it easier for our team to validate their review.
  
  
  
  Please keep in mind that it may take up to 7 full business days for their review to be moderated as our company would be enjoying an aligned global PTO. Appreciate your patience here!
  
  

  Thanks!
  

  
  

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G2 sends me emails practically daily, asking me to review software and receive a $10 gift card for each one. I wrote 2 reviews, on Aug 9 & 11, 2022, respectively. I then received an automated email stating that I will receive my gift card in 3 business days.I have yet to receive any gift card, so I emailed their customer service on Sept *******, asking where the gift cards are. When I did not receive a response, I emailed them again on Sept 26.Meanwhile, I am still receiving more emails to write reviews for $10. On Sept 27, I responded to the email that I received that day saying to stop emailing me to write reviews, until I am paid out for the first two. Yet the marketing emails continue, and I still have no response from customer service about the status of my two gift cards.

  Business Response

  Date: 10/18/2022

  Hi,
  
  Our quality team checks every review and user profile to ensure our data provides authentic information to the professionals who use G2 as a research tool. Unfortunately, we are unable to issue the gift cards to the user due to the suspicious activity found on their account. There seems to exist another account associated with a different email address *************************** that has a couple of reimbursed reviews already!
  
  
  Apologies for any inconvenience.
  
  Thanks,

  ******

  
  
  

  
  

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18180766
  
  I am rejecting this response because:

  I am getting emails every other day to complete reviews for a $10 gift card! If I was not eligible, then STOP EMAILING ME THESE OFFERS!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/21/2022

  
  Hi,
  
  
  Thanks for reaching out. We have unsubscribed them from all further communications. Let us know if theres anything else we can do to help.
  
  
  Thanks,
  

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After careful review of the complaints, I see a pattern of repeatitive fraudulent behavior. The fact that their BBB score is A+ is suspicious at minimum, a grading system that many of these companies very well know how to manipulate. G2 claims in most complaints that they were provided with wrong email addresses, which is somethng "happening" too frequent to sound legit.I am in the same boat with countless others here. There is no way the address I have provided is wrong because they have sent me an incentive already for another review, which I submitted shortly after the one I am filing this complaint for.In my account profile, they have posted "payment sent". I opened a ticket about this, which they closed without responding. The second ticket remains open and will probably end up getting closed like the original. They only seem to pay when you file with BBB.I also noticed that your password stops working after a few days, like they don't want you to ever access your profile again.I need paid the $25 incentive they owe me.

  Business Response

  Date: 09/12/2022

  Hi,

  Thanks for reaching out and letting us know. I took a look and the user had received a response from one of my team members asking them to redeem their reward by providing the gift card link. That being said, we appreciate their efforts and apologise for the inconvenience caused. They can redeem their reward by clicking on the link here: https://www.g2.com/review_incentives/3989403.

   

  PFA screenshot where they had received a response from our end on ********************************************************************** Support Manager

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It shouldn't have taken a BBB complaint for this. I am only accepting the response because they paid. I am still unhappy with how they handled this. They only harm their business with these practices. Trust and consistency matter.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wheelchair through the company G2 companies **** my mother is in desperate need of one of those chairs because hers broke. They charged us $49 and it was supposed to be delivered between June 23rd and 25th we've not received it. I only received one email that the order was ****************************** this is the email address it came from I return an email 3 days ago questioning where my product was I have not heard from them I believe this not to be a legit company

  Business Response

  Date: 07/01/2022

  Hi,

   

  Thanks for reaching out! G2 gathers and publishes unbiased user reviews of B2B software, hardware, and services to help professionals objectively assess what is best for their business. Our mission is to provide the insights business professionals need to gain confidence in their buying decisions and become more successful in their jobs.
  
  Based on the problem description you provided, I think you need to reach out to the support team of the product. We do not acknowledge or recognize this email address ************************ Let us know if you have any additional questions!
  
  
  
  Thanks!
  ****** @ G2
  
  

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not getting any emails from G2 Crowd as I used to encouraging me to write reviews for any possible promotion. I used to get it before, but had learned last year my account was flagged by the ** Team for many reviews, which I find is unfair.I am only reviewing tools that I use and had opened tickets with G2 Support but could not get this resolved as of today. Issues I am having that I would like addressed:1) Account back to normal with promotional emails -- not receiving for over a year it seems 2) I wrote a review for Kong on G2 and attached the screenshot and described how I used it but did not get the $25 Amazon from support 3) I wrote a review for Azeus Convene on G2 for a $25 Amazon, also which I used, but did not get the gift card.Please reimburse the missing amounts and remove any flags on the account. Thanks!

  Business Response

  Date: 07/11/2022

  
  "Hi, Thanks for reaching out. Were unable to find an account associated with the email address ****************** that you've provided. If you are still in need of assistance, please open a ticket in our help center sharing the email you used to create your account. You can do so here: https://help.g2.com/hc/en-us/requests/new"

   

  Customer Answer

  Date: 07/11/2022

  Hi G2, 

   

  My email is *****.***** @ infosys. com, and I had tried to reach out but no luck unfortunately. 

   

  Would appreciate your help

   

  Thanks,

  *****
  

  Business Response

  Date: 07/15/2022

  Hi,

  Thanks for reaching out. I took a look and the user's email status hasnt changed, they are still subscribed to all our marketing communications. That being said, I have also reimbursed the user for their last two reviews, they should be able to find their gift cards in their email or by logging in to their G2 profile. Let me know if there's anything else I can do to help.
  
  

  Regards,

  ******
  Manager, ************** Support.

  Customer Answer

  Date: 07/15/2022

  Thanks for re-imbursing on the 2 reviews. I have not been getting any invitation to write a review (usually get something) and that because I was told there was a "hold" on the account. If this can be fixed that would be great. 

   

  Please let me know. Happy to provide more detail