Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23359721
  
  I am rejecting this response because: It is not a customer responsibility to police your distributors. You made and sold the product and got your profit from it no matter who sold it and no matter the price.  It is not a customer responsibility to police your dealers to sell at ****, that's your responsibility. You are using this as an excuse to honor a warranty, what a lame company trying to cheat customers when you have already made your profit. This isn't a counterfeit situation, your product so buckle up and do the right thing. Next step will be to file a fraud complaint with TN Attorney General.
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/22/2025

  Hello,

  Unfortunately, this Seller is not authorized to sell our products. In the Seller's own account information on ******, you will find this information.  Please see attachment for these details, as well as our warranty verbiage which excludes these dealers from coverage.

  I will reach back out via your ticket to see if we can do some troubleshooting to resolve, but if not, I suggest you contact the seller for support.

  Thank you,

  Cedar Support

   

   

   

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23359721
  
  I am rejecting this response because:  

  It is not a customer responsibility to check the manufacturer website to ascertain if a retailer is "authorized " to sell thier product.   This is an end around to not warranty thier product as advertised, they made there money no matter what a reseller sells it for.  It is not my responsibility to enforce your MSRP.    Clearly Cedar's warranty is worthless
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/09/2025

  We have been in direct communication and all should be resolved, as the replacement of the ** card resolved the issue.  In addition, we sent a new ** card as a gesture of goodwill, so we hope all is resolved.

   

  Thank you

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The retailer would not return a defective piece of equipment because they said their return policy is only valid for 30 days.

  Business Response

  Date: 05/19/2025

  Hello,

  I am sorry to hear you've run into an issue with an accessory you purchased.  While we do not accept returns past 30 days (this policy is part of our online ordering Terms), we do cover them for 1 year under our warranty. Because your order was placed in January, a return is not available.  I see that you bought 2 of the same item-are you having an issue with both?  Please offer some specifics in terms the the issue you are having and we can see about a warranty claim.

  Thanks!

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a redline 360 c on September 4th 2024 (sn aa5p24g00442. I have had several connectivity problems with this unit and the company refuses to let me mail this back in under my 1 year warranty period. I have opened up several tickets and nothing happens,snippet from teck support "On Mon, Apr 14, 2025 at 12:51PM Cedar Electronics ************************************************** wrote:Hi, Your Redline 360c was purchased on 9/5/24. It is no longer able to be returned for refund. How are you attempting to connect it? Are you able to connect via standard *********************** connection or is it Personal Hotspot connection that you're having an issue with? We also do not repair for this issue as connection issues are never due to a defective device. Connection issues are almost always due to weak wireless signal, interference or other BT devices connected to the phone or vehicle. They are often due to VPNs or AntiVirus software on phones. Those things cannot be enabled or the devices won't stay connected. If the repair center received your device, there is a *****% chance that it will connect successfully across the board and they would simply send it back to you. Thanks, "

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,

  The original price was $949 and the sale was for $100 off and free 2 day air shipping. 
  they only took $50 off and shipped it ground. 
  Note: the military discount shown is given to all veterans is NOT part of the sale pricing. 

  Business Response

  Date: 11/27/2024

  We have spoken at length to our customer about the processes and policies for our promotions.  But we are happy to revisit here.  

  The item purchased is a bundle deal that includes 2 devices purchased together at a discount ($50 off MSRP).  Our sale is $50 off the bundle deal, for a total savings of $100 (off MSRP).  At checkout in the web cart, it shows the exact price being charged before the order is completed.

  For the shipping promotion, we do offer free 2-day air *** shipping.  Customers must choose ***** air shipping as the ship method when checking out.  This customer did not, and instead left the ship method as *** ground (default). This resulted in ground delivery, which is still 2 business days (we do not promise delivery on holidays).  It was ordered the 26th and scheduled to deliver the 29th. 

  We are sorry that he is unhappy with our practices and checkout process, of course, but we do not believe it to be misleading or particularly difficult. There is nothing we can offer him for this other than our apology for his difficulties. 

  Thank you.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22608084
  
  I am rejecting this response because:
  They only gave $50 off. The other $50 is a regular bundle price, NOT a Black Friday special of $100 off. 
  

  2nd day air was not given in the checkout section, it only gave me ground shipping. 
  

  Company refuses to make it right and utilizes deceptive advertising and false shipping promises!!
  Sincerely,
  
  **** ****

  Business Response

  Date: 12/02/2024

  Hi Rich,

  The bundle price is a promotional/discounted price, even though it is offered regularly to encourage customers to buy 2 devices.  The special deal of $100 off offered an additional $50 off, and this price is clearly displayed in the shopping cart.  We cannot offer you an additional discount, I'm sorry.  You got the best deal we've offered on the Redline bundle!

  Both *** ground (our default shipping) and 2-day air shipping are always available via the shipping methods menu in the cart at checkout. Other customers are taking advantage of this offer daily, so I am confident that it is there and working as expected.  I do empathize that you did not see it, and I am sure that's frustrating.  But your order had already processed and once that has completed, there is little to be done about it.  We cannot change it once processed and/or in transit.

  We try very hard not to be deceptive in our advertising practices, and in fact have a Promotions web page specifically to break down terms of our offers.  We are sorry that you are disappointed, of course, as we truly want to provide a good experience.  I will pass along your sentiments to the Marketing/Website team so that they can revisit our setup.

  Thank you,

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22413135
  
  I am rejecting this response because:

  I responded to the businesses email to me after they received my BBB complaint.  It has been more than 3 days since I replied back and Ive heard nothing.  Additionally their response was back to square one-asking me to start troubleshooting the product again.  The product is completely dead and is essentially a 400$ paperweight hanging from my windshield.  The business representative made a comment to the effect of I have no problem replacing the unit as long as Im satisfied it cannot be easily solved via email.  This is highly insulting as Ive been attempting to fix this issue for months-that does not fall under any reasonable persons definition of easily solveable.  Clearly the corporate intent of this companys product support is not to have satisfied customers using working products.  They do not seem to care at all that I purchased one of the most expensive dash cam systems available today and have not been able to use it for months-and its still well within the warranty period.  Really, abhorrent behavior from this business.
  
  Sincerely,
  
  **** *****

  and every time my request was ignored.  

  Business Response

  Date: 10/28/2024

  Hello,

  We generally do some rather in depth troubleshooting before we move to replacing devices, and I am not sure where the disconnect was in this scenario.  I will reach out directly, to see if we can resolve.  

  Thanks!

  Business Response

  Date: 11/11/2024

  I set **** up for an exchange on October 31st, at which time an automated email should have been sent, which includes instructions for returning the camera. I am not sure whether that was overlooked or it was not received, but I have since send a new email with instructions. I meant to circle back with **** to make sure he was all set, but it slipped my mind. We are happy to exchange, and  certainly do not intend to insult by troubleshooting.  In many cases, we can resolve issues with a deeper dive into the details.  If it is not the camera itself, exchanging is futile, as it will not solve for other problems, so that is why we persist in that exercise.  Nevertheless, the exchange is set up, with hopes that the issues will be resolved.  
  
  Thank you.

• Initial Complaint

  Date:02/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:I am writing to address a recent issue I encountered while attempting to redeem a coupon for a radar detector purchase. As a longstanding customer who has consistently supported your brand, I must express my disappointment with the level of service I received.Upon receiving a 10% discount coupon for a radar detector via mail, I was eager to utilize it for my recent purchase. However, despite providing the coupon code as instructed, I encountered difficulties with the customer service representative. Despite my best efforts to provide all necessary information, including the code printed on the coupon, I was met with skepticism and requests for additional proof, which I found unnecessary and frustrating.Furthermore, I was disheartened by the lack of professionalism displayed during our interaction. Despite my polite requests to escalate the matter to a manager, I was repeatedly denied assistance. This left me feeling undervalued as a loyal customer and dissatisfied with the level of service provided.As the radar detector is still within the 30-day return period, along with accompanying accessories purchased in good faith, I kindly request that this matter be resolved promptly and with due consideration for customer loyalty. I trust that your team will review this situation and take appropriate action to ensure a more positive experience for customers in the future.So, we can either too this the hard way, with me returning this, now, used radar detector, as your policy states, returns can me made for any reason within 30 day time period, and then I can order a new radar fresh in the box and use this 10% coupon(PPSP6667) recently sent to me over the weekend, or you could do the decent/honorable things, which would simplify be to make a price adjustment or two. you now have my phone and email. look forward to your thoughts.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,

  Business Response

  Date: 03/05/2024

  Good morning,

  I have chatted with our customer several times via our ticketing system, and this issue has already been resolved.  His coupon was valid, but the Service Team was not aware of it at the time of his inquiry.  I apologized for this oversight. He took advantage of a $50 off discount on his order, so was eligible for an additional $30 refund, which was performed on 2/21/24, and which I informed him of.  I confess, I am confused by this complaint. 

   

  *****

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20302968
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/11/2023

  Hi ***,

  Thanks for reaching out. I am sorry that your order didn't ship out as quickly as we usually ship.  

  Please note that our website stipulates that most orders will ship same day if in stock, but also states that some orders may be delayed for various reasons.  Sadly, that is the case here.  I am sorry for the inconvenience.  Your antenna is on the way; it was picked up this morning from our ********* warehouse and you'll have it soon.

  I will process a 15% refund for the inconvenience, and thank you for your patience.  

  *****

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17745234
  
  I am rejecting this response because:
  
  Sincerely, I used the *** label that they sent me and my sd product was delivered to their warehouse in ***********.  So this is not true as they say they did not send a label. How can they say this what I was wanting was confirmation telling me it was received and what they were going to do and when. They sent nothing . I called many times and no answer the phone system would just hang up on me. So what they say is not true. This is sad.
  
  *************************

  Business Response

  Date: 08/22/2022

  Hello,

  Our business is legitimate and we take every opportunity to offer our customers excellent service.  In this situation, our hands are tied, as we did not send a shipping label.  Only our standard email with instructions for how to return a device were sent. We have checked our internal records and our *** shipping label ******************, and no label was sent.  We do not know what was attached to the package, whether it had our address on it or another company's, etc.  Unfortunately, you must follow up with the shipper to see if they can track in down. 

  *If you were sent a shipping label from us, you will find this in your email.  If you can provide a copy of that email, we may be able to help you figure out what has happened.

  Thank you.