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Business Profile

Clothing

DTLR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th 2023 I went into the dtlr on *************************************************************************** to purchase my father some shoes for fathers day as a surprise. After determining my father could not fit the shoes I went back to the store location less than a hour later to try and exchange the shoes and the manager informed me that they didn't have the size I requested. So I was going to go next door to purchase the same shoes in which they had the size then I was informed I could not get a cash refund only store credit. I asked the manager why there was no signage posted with this information and that I literally just made the purchase. I was advised to contact customer service and when I contacted them they reverted me back to the store. I then made an attempt to contact DTLR incorporated and was met with a voice mail box that was full and the automated system ended the call. I am a father of 4 and just spent some of my savings to give my father a surprise and ended up with $231 worth of clothing thats been sitting on my couch. If I would have know I couldn't return the clothing I would have never made a purchase I eventually got the shoes for my father which left me with a loss of $231 due to DTLR not allowing me to swap the shoes and or giving me my money back I've never seen a company with such a return policy and I would like to have my refund reverted back to my bank account due to the clothing being useless due to no one being able to fit the shoes I was only met with the no cash refunds after the purchase on the recipt and didn't even see it until I went to return they merchandise

DTLR is NOT a BBB Accredited Business.

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