We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clock Repair

Randolph Clock Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** R operating as TIME KEEPERS CLOCK REPAIR came to our home on 3/26/2025 in regard to a grandfather clock repair. He took part of the clock and a check from us for $620. He offered to repair or replace the clock part that was not working. It has now been over 3 months and we have not heard from him. We have called and left a message for him several times, but he does not return our calls. We are out not only the $620 but also the clock is now missing parts.

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** picked up clock parts and said he would be back in two weeks-that was 6 weeks ago. His phone is not in service

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    APRIL 18,2023 I CALLED ABOUT GETTING MY WIFES GRANDFATHERS CLOCK FIX. **** RANDOLPH CAME OVER AND SAID THE MEHANICAL PARTS HAD TO BE REPLACE AND HE HAD TO TAKE IT TO HIS SHOP.HE HAD TO ORDER A WHOLE NEW UNIT.IPAID HIM $ ****** FOR THE NEW UNIT AND SERVICE CALL . ON MAY23 ***** HE CALLED AND SAID HE NEEDSTHE WEIGHTS AND PENDULUM . HE ORDERED NEW WEIGHTS HE CAME OVER HE NEEDED $ ****** for the new weights. I GAVE HIM A CHECK . I GAVE CALLS AFTER THIS WITH NO RESPONSE. FINALLY HE DID RESPONDED BUT ONLY BY TEXT MESSAGES. HE MADE SEVERAL APPOINTMENTS TO RETURN THE PARTS AND FIX THE CLOCK BUT CANCELLED FOR DIFFERENT RESONS OR NEVER SHOWED UP. THIS GRANDFATHERS CLOCK WAS MY WIFES PARENTS CLOCK ITS A SENTIMENTAL PIECE.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Name: E. Randolph, Additional Phone # ************* Date of Transaction: Friday, January 27, 2023 Amount Paid: $225 Invoice No. ****** (attached)There was an ad in our local paper "The Northwest ************** which ran 4 or 5 times (attached). It looked legitimate. I called and left a message and E. Randolph called me back. I was told on the phone it would cost $125 to which I agreed. E. Randolph took my entire clock apart and told me it needed a part (Kieninger movement) and informed me it would cost $450. He said he needed half of that amount for a deposit. He took my entire clock guts/movement parts along with the pendulum. The business committed to make repairs on my ****** ****** Grandfather Clock Movement Parts and return in 2 weeks to install and fix. It's been over a month and I have called 4-5 times, left several messages and he has never answered my calls or responded to any of my messages. The business or E. Randolph has not made any attempt to resolve this problem. I would like my clock parts back. Please.

    Business Response

    Date: 03/21/2023

    In regards to this complaint,  I have been very sick with Covid since February 17th and have not gotten any better. I did not return her phone calls because the office has been closed but I do intend on returning her clock parts in the next 2 weeks. If I get sick there is no one to handle the phone calls or to help me with the business. I did not intend do steal her clock or her money I have just been very very sick and was hospitalized for 3 days after I tested positive for Covid.

    Kind regards, 

    ************************************;

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 19552433

    I am rejecting this response because: My husband and I prefer to meet you at the *********************************** parking lot, ***********************************************************, on Friday, March 24, 10 am. 

    We ask the return of our grandfather clock parts: pendulum, movement and the small part as well, these parts were in zip lock bags. No questions asked.  We do not want you to return to our home

    in ******* to finish the repair. No further action will be taken if the clock parts are returned. You may keep the $225 deposit for your trip to *******. I am sorry for your illness and hope you are feeling

    better. 

    Sincerely,

    *************************

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 19552433

    I am rejecting this response because: My husband and I prefer to meet you at the *********************************** parking lot, ***********************************************************, on Friday, March 24, 10 am. 

    We ask the return of our grandfather clock parts: pendulum, movement and the small part as well, these parts were in zip lock bags. No questions asked.  We do not want you to return to our home

    in ******* to finish the repair. No further action will be taken if the clock parts are returned. You may keep the $225 deposit for your trip to *******. I am sorry for your illness and hope you are feeling

    better. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-30-21 **** came to our home to fix our grandfather clock. He stated that he need to take it apart as he need to order the parts for the clock. on 12-16-21 claimed that he had a tumor and had covid shipping problems. On 1-24-22 stated that he was having distribution problems.3-23-22 stated not to much longer.5-13-22 stated that he fell and hurt his shoulder. 8-22-22 stated that he had major surgery as he was diagnosed with cancer, 11-28-22 stated that by Xmas we would have our clock. To this date we have not heard a word from him as to if he has our parts or when he will bring it. I fell that he took our parts for another client and is just stringing us along. I need to know how I can solve this problem and bottom line want my clock back that we have had since ****. I will also be going to the police to report this as a theft and report him to the newspaper he advertised his services. thank you for your time in this matter.

Randolph Clock Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.