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Business Profile

Check Cashing Services

55th & Pulaski Currency Exch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26, 2025, I visited the ************* location at 55th and Pulaski to send money to ******. I gave them $500, 8 of which went towards the fee for sending the money. The money never got delivered to ******, and instead, they lost my money and sent it to ******, ********. I have called their customer service lines multiple times since May, and every time, I was given no solution. They would ask for my email every single time I called, saying it wasn't on file. They never put it in a file and always gave me the same run-around with no solution, and often just left me on hold and hung up on me. They stole my money and are refusing to give me a refund for the money they mistakenly gave to someone else in a state I didn't even send it to. It is now August, almost October.

55th & Pulaski Currency Exch is NOT a BBB Accredited Business.

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