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Find a Location

Green Thumb Industries has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Green Thumb Industries

      325 W Huron St Ste 700 Chicago, IL 60654-3638

    • Green Thumb Industries

      2703 Broadway St Quincy, IL 62301

    Business ProfileforGreen Thumb Industries

    Cannabis
    Multi Location Business

    Additional business information

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

    On 12/01/2023, BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate the health claims regarding the products being sold on the site. Also, the business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

    The business advertised the following product on their website:

     

    https://rythm.com/products/flower

    “SATIVA

    Stimulating and uplifting.

    INDICA

    Soothing and grounding.

    HYBRID

    Balanced and all-encompassing.”

    https://dogwalkersprerolls.com/strains/brownie-scout/

    ”BROWNIE SCOUT - May Temporarily Provide: Euphoric mood boost, clean and clear mind, relaxation, & pain relief.”

    https://dogwalkersprerolls.com/strains/tangie/

    “TANGIE- May Temporarily Provide:  A cerebral effect that is both energetic and uplifting, promoting energy and productivity.”

    https://dogwalkersprerolls.com/strains/blue-dream/

    “BLUE DREAM - May Temporarily Provide:  Focus, creativity and relaxation.”

    https://iloveincredibles.com/edibles-edi-fication/know-thy-edible/

    ”while cannabinoids unlock the different types of effects you feel in your body and mind. When you eat an edible, cannabinoids are metabolized by the liver instead of the lungs, delivering a delayed, more intense effect than smoking.”

    https://beboe.com/products/

    “INSPIRED GUMMIES

    Effect: Social, Euphoric, Energetic

    Downtime PASTILLEs

    Effect: Mellow, Relaxed, Balanced, Blissful

    Sweet Dreams Pastilles

    Effect: Sleepy, Restful, Cozy Vibes”

    https://www.doctorsolomons.com/products/lotions

    “Rescue

    Help put pain on pause. Emergency relief to soothe flare-ups faster than you can say ‘SOS.’

    Restore

    Everyday relief to aid chronic pain, help reduce inflammation, and put that pep back in your step.”

    https://www.doctorsolomons.com/learn/transdermal

    “Proprietary

    Transdermal Formula - For full-body relief, cannabinoids need to penetrate beneath the top layer of skin and reach the blood vessels. That’s why Doctor Solomon’s proprietary transdermal carrier uniquely delivers cannabinoids to work beyond the surface for potent and systemic relief.”

    -              List of health claims need to be substantiated.

    The BBB Code of Advertising States:

    34. Claimed Results

    Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. 

    As of 12/19/2023, business has not responded to BBB emails, modified or substantiate the information on the  website.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Green Thumb Industries has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Green Thumb Industries

        325 W Huron St Ste 700 Chicago, IL 60654-3638

      • Green Thumb Industries

        2703 Broadway St Quincy, IL 62301

      Location of This Business
      325 W Huron St Ste 700, Chicago, IL 60654-3638
      BBB File Opened:
      3/30/2020
      Years in Business:
      9
      Business Started:
      2/11/2015
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • GTI Rock Island, LLC
      Related Businesses
      Business Management
      • Mr. Ben Kovler, Founder/CEO
      • Rachel Albert, Chief Administrative Officer
      Contact Information

      Principal

      • Mr. Ben Kovler, Founder/CEO

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      AS of 11/22/2023 I ordered from Rise Cannabis. I ordered online for the deals they had. When I arrived, I was told I could get my free product this visit. I was informed by the front desk. When I went back they said I could not receive the free product this time and I would have to wait. They re did my order while I waited. I called my wife. Because I said the word ****, an employee came within 1 feet of me and harassed me while I was on the phone as if I could not be on the phone. She stated that I need to shutup. I stated I was not raising my voice and they need to calmy back up while i receive my order and leave. They did not. They continued to harass me. Even to the point of walking out the door. I have a picture of the supposed General Manager chasing me out and stating she wanted to fight me while my wife was in the car witnessing the whole thing. I did not even get my order right.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Emily D

      1 star

      03/27/2024

      Worst place I've ever worked. Culture is terrible, enthusiasm for good workers none!

      Local BBB

      BBB of Chicago & Northern Illinois

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