Complaints

This profile includes complaints for Carfect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Carfect

  3632 N Cicero Ave Chicago, IL 60641-3641

  
• 

  Carfect

  2629 N Cicero Ave Chicago, IL 60639-1717

  
• 

  Carfect

  4530 S Archer Ave Chicago, IL 60632-2917

  
• 

  Carfect

  5110 W Cermak Rd Chicago, IL 60804-2901

  
• 

  Carfect

  845 E Chicago St Elgin, IL 60120-6818

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Carfect once purchased I realize neither the heat or ** worked properly I was scheduled a service appointment 3 days after the vehicle was purchased my car has been serviced for this same issue 4 times now without it being repaired the first appointment the manually switched a vent to make the ** come through but then my heat would not work. On my third visit my trunk stop being able to open Im not on my fourth visit and the ** wont blow at all now on top of my car coming back with a new issue every single time.

  

  Business Response

  Date: 07/24/2025

  Response Date: July 25, 2025
  
  Customer Name: ****** *******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 07/11/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on June 11, 2025. The customer has brought the vehicle to our service center several for issues with the ** and heating. All the repairs have been completed under the warranty at no charge to the customer. The vehicle is currently at our service center awaiting diagnostics.We are looking into what we can do to assist the customer.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20th, 2025, I purchase a car from Carfect located on **************************************************************. I purchased a Nissan Rogue Green 2017, on March 21st, 2025, my check engine light came on I immediately text the Carfect dealer to inform them. ******, who was my dealer, advise me to call Carfect Warranty Line, Carfect gives you 30 days for warranty. The first appointment I had with Carfect warranty located on 4530 S ******. -04/9/25 -04/23/2025 -04/28/2025 -05/08/2025 -06/23/2025 As you can see I been to their warranty shop multiple time since I had this car I am currently working and have a tight schedule which is in convince me. I contact the manager as well , they did give me warranty on the transmission, but this will be my third attempt bringing in my car for the transmission and i am currently experiencing ALL WHEEL DRIVE LOCK. I only had this car for about a good three months and no change. It is very frustrating because I haven't been able to enjoy my car how i would like. I would like a full refund to purchase another car for the same price or around price range. This is very unfair to me especially if I am a customer who pay their car note on time the deduct $280 every two weeks. It doesn't make any sense paying $480 a month for a vehicle that does not work and be without when I have a child, school, and work. I will need an exchange immediately.

  

  Business Response

  Date: 07/08/2025

  Response Date: July 8, 2025
  
  Customer Name: ******** ******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 06/24/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on March 20, 2025. The customer has brought the vehicle to our service center several times and all of those repairs were done free of charge to her under her 30-day warranty. The vehicle is currently at our service center awaiting diagnostics. We are looking into what we can do to assist the customer.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car December 12, 2025, I was and noticed when I was driving to work. The engine light came on. I called Carfect and set an appointment to bring the car in December 20 before Christmas. They said they fix the issue which was a tune up. They never fixed the issue I come get the car Drove back to work and the engine light came on again. I took the car back. They said it was ******** converters never fix the car They were resetting the engine light until the warranty ran out which they gave me that was 30 days when I took it back again. They told me the warranty was out and that I need an engine I only had the car for 5 months. 

  

  Business Response

  Date: 07/02/2025

  Response Date: July 2, 2025
  
  Customer Name: Terrieyana *****
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 06/17/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on December 20, 2024. We do not have any record of the customer contacting or coming into our service center on December 20, 2024, which was the same day she purchased the vehicle. Our records indicate that our service department received a call from the customer on January 2, 2025, and that a service appointment was set for January 14, 2025. Our service team examined the vehicle and determined that parts were needed to make the necessary repair. They ordered the parts and on January 27, 2025, made the repairs to the vehicle under the 30-day warranty.
  The customer again called service on February 4, 2025, and scheduled an appointment for February 12, 2025. The customer did not bring the car in for that appointment and rescheduled for February 20, 2025. She did not make it to that appointment nor another appointment she set another appointment for April *******, and April 25, 2025, but did not make those appointments either.
  The customer brought the vehicle in on May 6, 2025, at that time the service department ran diagnostics and let the customer know the associated costs as the car was then out of warranty by several months.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23475330
  
  I am rejecting this response because: everything that i called Carfect  Car lot was not correct. They let my warranty run out and every time I try to get help for them to fix this car, they said that I had to wait for open appointments whether the appointments were two months or a month in advance. I had to wait until they had openings. I canceled one time with them and took the car and turned to find out every time I took it back, which I took it back three times now something major less than five months of having a car purchase.they will turn the they reset the engine light and when I leave, it comes back on and thats why I kept making the appointment for the same thing light off and then tell me its been fixed in the light come back on a week or two after I took the car and so therefore the car needed a new engine after they found out my warranty was expired after having this vehicle for four months so no I dont approve that because you sold me a lemon a car that did not work after two oil changes to find out my car is ticking to find out. I need a new engine buying the car in December 20, 2024, and by may need a new engine.
  And its not fair for me that I had to pay all this money for a car to not have transportation for me and my children. I have four toddlers and two children that are disabled now we have no transportation because this car lot sold me a lemon and they knew about it. That the car was no good 
  Sincerely,
  
  Terrieyana *****

  

  Business Response

  Date: 07/11/2025

  Response Date: July 11, 2025
  
  Customer Name: Terrieyana *****
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 06/17/2025
  
  Please allow this to serve as our second response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on December 20, 2024. As previously stated,repairs were made to the vehicle on January 27, 2025, under the 30-day warranty.If a customer calls in to make an appointment during their warranty, we honor that warranty even if the appointment is outside of the 30 days. Unfortunately,we cannot foresee all the issues that may occur with a used vehicle. But the 30-day warranty allows the customer time to drive the car and let us know if they think we missed something when inspecting the vehicle.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer Answer

  Date: 07/11/2025

  its not fair for me that I brought a vehicle every time the light came on. I told the car lot and they said that they were gonna set appointment to fix the car. They never fix the car. The first time I had the car to ******** converters one bad less than a week or two weeks of having this car then they fix that then after that, I asked him what did they fix? I have paperwork saying that they did spark plugs and wires and tuneup. Trying to find out that light came on again and they never fixed the spark plugs, wires or when I found out the car need a new engine. I asked them if I could trade the car in and get another car. They refused my service and told me no after I gave $2000 down and pay my note up five monthstuneup so I brought the car back there and they said they were gonna fix it. I work so I wasnt able to bring the car in so when I didnt make appointment the car dealership, made the warranty run out and then tell me they cant do anything for my car then trying to find out the transmission light came on again I brought the car back to be turned out to find out that I needed a new engine in this vehicle only driven for five months pay my Cardinal on time and its not fair for me and my children to have to pay for a car that I had five months never went out of town and to need a new engine and for the engine to be knocking, making a noise and fight less than five months of having a car a used car at that 
  Complaint: 23475330
  
  I am rejecting this response because:
  
  Sincerely,
  
  Terrieyana *****

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Carfect on south 27th a week after I got the car check engine light comes on take it back they said the catalytic converter need replaced I paid that couple weeks later same issue replaced it again then water pump went out then the engine was cracked Ive replaced and paid out of pocket for every repair every time I contact them I get the run around or treated horribly I went from working bi weekly to I get paid once a month they told me my car payment would go from ******* how is that possible I am battling cancer Im stressed as it is I need a lawyer or help to stop this place from ripping hard working people off. 

  

  Business Response

  Date: 07/02/2025

  Response Date: July 2, 2025
  
  Customer Name: ***** ********
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 06/10/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on August 1, 2023. The customers loan was transferred to ********************* on or about QXR, 2023.  The customer brought the vehicle into *********************** service department on August 21, 2023, to check the check engine light. The customer brought the car back in on September 1, 2023, for the service appointment. Repairs were made under the warranty, and the car was returned to the customer. The customer did not pay for that repair. The customer brought the vehicle back for additional service on the rear backup sensor on October 19, 2023, and that repair was also covered under her warranty.While the customer has had to pay for some other repairs, she has not paid out of pocket for every repair. We have utilized both the 30-day warranty and warranties on some parts that were replaced to try to keep the costs down for the customer.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 2025 I purchased a 2013 Buick Enclave from this dealership CarFect. Ever since this vehicle has been purchased, it has so many issues. At first the vehicle kept doing jerks. After taking it to the dealership's mechanic they said that it was the power steering pump. After they fixed the power steering pump the vehicle still had issues because it still kept doing jerks. After taking it back to the dealership they  told us that it was fine and that it was the heater hose that was damaged, and after fixing the heater hose they told us that they were going to fix another piece, however they did not specify what piece. After they fixed the piece that they said they were going to fix they took the vehicle for a test drive and they did another inspection and that is when they told me that it was the transmission. The dealership told me that I had to pay out of pocket $3,000 and that the transmission was going to be used and not new. I went back to talk to Nando the salesman that sold me the vehicle about all the issues I had with the vehicle and he said he was not able to assist me because he said the warranty had expired. It is very unfair and unethical to do business with this company due to the fact that they knew the vehicle had so many issues and yet they still sold it. I want to also state the fact that the vehicle was in the mechanic shop close to a month and I had to personally had to order **** rides just to commute. Once again I honestly feel this business is very shady and should not be in business.

  

  Business Response

  Date: 06/20/2025

  Response Date: June 20, 2025
  
  Customer Name: ********* ******** *************
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 06/10/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on February 27, 2025. The customers loan was transferred to ********************* on or about March 4, 2025.  The customer brought the vehicle into *********************** service department on March 10th and 11th for a steering repair and starter issue. Those repairs were completed under warranty.
  The customer returned on May 16, 2025, with an issue with the heater pipe and hoses which were replaced at cost to the customer. After those repairs were completed,the customer complained that the vehicle was shaking. We attempted to repair the issues by replacing the ** axle shaft and intermediate shaft at no charge to the customer. When those measures did not resolve the issue, we gave the customer an estimate to replace the transmission and let her know that her finance company, Easy Acceptance, might be able to help with financing.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down ***** for the car I got the car at the end of February before leaving the lot I asked ****** who works there are you sure theres no problem with the car she stated no we dont sell messed up cars and this car belonged to my manager and I know he took good care of it so I took her word went to put it on the machine no lights popped on couple days later I smelled burning ****** said call the shop on ****** because they couldnt do anything about it I send the car on ****** to the shop they never got around to my car so I picked it up and I called her again stating that I believe something is wrong with the car I call ****** again they didnt have any appointments till may but by this time the car is over heating the check engine light has came on the throttle body control system is bad and its leaking oil so Ive had the car sitting due to that and they came and took the car knowing the car isnt even drivable so I just need at least half of my money back because the car was going out when they sold it to me. 

  

  Business Response

  Date: 06/10/2025

  Response Date: June 10, 2025
  
  Customer Name: Rikyrah ******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 05/23/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on February 26, 2025. The customers loan was transferred to ********************* on or about March 4, 2025.  The customer brought the vehicle into *********************** service department on March 3, 2025. The customer did not want to wait for the diagnostics are service department wanted to perform and left with the vehicle. The customer contacted our service department again on April 21, 2025,and made an appointment for May 2, 2025, however the customer fell behind in her payments and the vehicle was secured before that date.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23370004
  
  I am rejecting this response because:
  
  Sincerely,
  
  Rikyrah *******

  Customer Answer

  Date: 06/11/2025

  Because I was trying to get the car back for 1540 and they took the car to Waukegan knowing it wasnt even drivable due to the oil leak 

  

  Business Response

  Date: 06/11/2025

  Response Date: June 11, 2025
  
  Customer Name: Rikyrah ******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 05/23/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining that her vehicle was taken to a location in ******** after it was repossessed. Although Carfect continued to provide automotive service on the vehicle , the customers loan was transferred to ********************* on or about March 4, 2025. All handling of the loan and/or a repossession was not handled by Carfect.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Get this car from Carfect in ****** Il been having problems since i bought the car back they said it was the catalyst converter got it fixed that wasnt the problem bought it back again march 17 they say I need a turbo then a engine then eventually both I put a cash deposit of 900 and the rest on my car note cause they refused to fix it after replacing 2 engine they give it back April *********************************** to just drive should be a problem but before the day ends the car begins to smoke from through the vents inside the car and out the tail pipe very bad send the car back on tow truck next morning April 18 as of today they are on engine 3 they dont know when it will be ready car have more issues now I asked for loaner car rental car my money back til they fix it but Im getting no as answer I tried be patient I tried to work something out but its going on 2 months my house is on the verge of losing our job

  

  Business Response

  Date: 05/28/2025

  Response Date: May 28, 2025
  
  Customer Name: ******* ********
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 05/05/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on September 18, 2024. The customers loan was transferred to ********************* on or about September 23, 2024.  The customer brought the vehicle into *********************** service department on October 30, 2024. The warranty had expired and so the customer declined the repairs. She next brought the car into Carfects service department on or about March 31, 2025. Our service department attempted repairs on the engine but when those were unsuccessful, we determined that a new engine was needed.
  On or about April 17, 2025, Easy Acceptance offered the customer a new loan that would pay off her original loan with Easy Acceptance and pay Carfect for the work to replace the engine. The customer accepted the offer and signed her new loan with Easy Acceptance. The customer returned to the service department with the car on April 18, 2025, and the service department determined that the new engine needed to be replaced. Those repairs were made and the vehicle was returned to the customer without charge. Easy Acceptance agreed to accepting late payment on the loan due to the time that the customer did not have the vehicle.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:04/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment on a car from these people, didnt even have the car a whole week and the transmission started acting up. I talked to them to schedule a appointment to bring the car in to get looked at and pay them for my car note in cash because my bank cards have been having fraud issues. So I came to town the night before and when I was supposed to go pay it Thursday morning by the time I went out to start the car they had already hit the kill switch. So Im calling and calling them and they keep giving me the run around, so they finally come repo the car. So basically they took my money and tricked me into coming to town just to take the car when I had the money to pay! Now they want me to pay all these fees and pay the car off just for me to get the car back. Like if I had that kind of money I would of just BOUGHT the car to begin with.

  

  Business Response

  Date: 05/06/2025

  Response Date: May 6, 2025
  
  Customer Name: Arieonna *******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 04/21/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased his vehicle from ********************** on March 21, 2025. The customers loan was transferred to ********************* on or about March 25, 2025.  On or about April 17, 2025, Easy Acceptance,Inc. sent an order to a third-party repossession company to repossess the vehicle. Also on April 17, 2025, the customer called in to schedule a service appointment with Carfect. Her appointment was scheduled for May 30, 2025. Easy Acceptance reports that the customers car was secured April 18, 2025.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motor vehicle from the dealer ship Carfect old name was auto wear house I have a lot of documentation on the services and sales representative they sold me a car that was not reliable and that they knew had internal engine issues they agreed to refund my money which forcefully made me sign something that I didnt want to sign . I need help this had caused me to miss out of work spend uneasy money on rentals and **** fees . I cant get a car with this being in my credit 12-7-2024 is when I purchased the car its been in and out of the shop several times 03-13-2025 my car was smoking really bad in the middle of a intersection and almost lost my life I am emotionally drained and frustrated of the whole situation.

  

  Business Response

  Date: 03/25/2025

  Response Date: March 25, 2025
  
  Customer Name: Deasjal *****-****
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: *********
  Date Complaint Received: 03/23/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased his vehicle from ********************** on November 7, 2024. The customer brought the vehicle in several times for service. We reached out to the customer and offered to refund her money in exchange for us keeping the car, which is presently in service. The customer agreed and we returned the credit card payments to her card and issued checks for the money paid to Carfect and Easy Acceptance. The deal has been voided and the tradeline deleted. We have informed the credit reporting agencies of this and they should remove the loan from her credit report shortly.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23100765
  
  I am rejecting this response because:
  I was treated unfairly I have a recorded call stating that I would be reimbursed **** or rental fees putting my car and the shop and not getting it back they didnt ask me if I wanted the vehicle or anything I do understand they feel the car was no longer fixable but I was told this same thing before when it was and services several time now Im forced to extend a rental I cant even afford which dipped into money that was reimbursed back from the dealership . I cant purchase a car because of the loan still on my credit as we speak ..
  Sincerely,
  
  Deasjai *****-****

  

  Business Response

  Date: 04/07/2025

  Response Date: April 7, 2025
  
  Customer Name: Deasjal *****-****
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: *********
  Date Complaint Received: 03/23/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased his vehicle from ********************** on November 7, 2024. The customer brought the vehicle in several times for service. We reached out to the customer and offered to refund her money in exchange for us keeping the car, which is presently in service. The customer agreed and we returned the credit card payments to her card and issued checks for the money paid to Carfect and Easy Acceptance. The deal has been voided and the tradeline deleted. We have informed the credit reporting agencies of this, and they should remove the loan from her credit report shortly. Unfortunately we do not have control over when the credit reporting agencies will update the customers information and remove the loan from her credit. Because we voided the deal, we are unable to listen to any voice recordings without knowing the date, time, and phone number the call came from.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car now seven months later the transmission is giving problems. The business is not being cooperative and not trying to help me put me in another vehicle.

  

  Business Response

  Date: 03/25/2025

  Response Date: March 25, 2025
  
  Customer Name: ******* ******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 03/17/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer initially purchased her vehicle from Carfect on June 17, 2024. The loan was transferred to ******************** on or about June *******.
  The Customer brought the vehicle into *********************** ****************** on February 6, 2025. The ****************** diagnosed the vehicle and let the customer know the repair cost. ********************* offered to loan the customer the money to cover that repair and to pay off his current loan. The Customer accepted, paid the down payment, and the repairs were made. The car is now ready, and the customer has been notified but is refusing to pick up the car or sign the new loan paperwork.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23067480
  
  I am rejecting this response because: i want a refund on the purchase i paid for repairs because i do not want a car with rebuilt transmission 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/04/2025

  Response Date: April 4, 2025
  
  Customer Name: ******* ******
  
  Source: BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********
  Date Complaint Received: 03/15/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle and is asking for a refund on his purchase. Unfortunately,Carfect no longer owns the loan as it was sold to ********************* on or about June 24, 2024.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO