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Business Profile

Brew Pub

2Bears Tavern Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an Afro-Latin nonbinary individual. I sent multiple emails to their team regarding disturbing behavior I experienced being avoided and treated with discomfort by predominantly cisgender white male patrons.Despite emphasizing I was not blaming the business itself, I wanted my feedback about patron culture to be heard in good faith. I received a response from co-owner **** ******** stating no other complaints had been received. In an unrelated ******** post about cis male privilege in q**** spaces, **** publicly engaged me in an antagonistic way and used that unrelated online dialogue as justification to ban me from the bars entirely.I then received hostile ******** messages from **** ******** accusing me of false allegations and gaslighting and using online discourse to gain popularity. My only offense was expressing concern about my treatment as a marginalized patron and participating in a ******** discussion outside the scope of bar operations. Despite repeated apologies, deleted posts, and efforts to resolve the situation, I was told the ban would remain in place.Additionally, **** Olliewho works at Jackhammer and 2Bears Tavern Uptownhas a documented pattern of providing discriminatory, dismissive, and rude service to myself and others, especially women and people of color. On the night of March 26 he:-Served me last in favor of white cis male patrons -Gave short, rude replies to me while being friendly to others Other patrons have reported similar patterns from **** at different locations. His behavior contradicts the businesss posted House Rules, which claim to uphold no racism, no transphobia, and mandatory respect.This ban and the continued employment of staff like **** send the message that marginalized patrons who speak up are disposable. It also appears that 2Bears Tavern only welcomes diversity when it's quiet and compliant.

2Bears Tavern Group is NOT a BBB Accredited Business.

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