Reviews
This profile includes reviews for Mepco's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 160 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTheresa T
Date: 07/30/2025
1 starMy mother got scammed by Home Shield USA who uses MEPCO as their servicer. I have tried numerous times to contact both MEPCO and Home Shield *** to cancel whatever they sold her and they will NOT cancel ANYTHING until they get payment but could not tell me what they were charging her for. Very, very rude and actually hung up on me. Bank also contacted them and they answered the phone with "hello". THIS COMPANY AND HOME SHIELD USA ARE SCAMMERS!!!! SOMETHING MUST BE DONE TO STOP THEM FROM HARRASSING THE ELDERLY WHO DON'T UNDERSTAND WHAT THEY ARE BEING TOLD.
Mepco
Date: 07/31/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************Review fromAndrea N
Date: 07/15/2025
1 starI would leave zero stars if I could. They talked my 85 year old dad into buying policy and then when we tried to call to cancel the policy, the customer ********************** *** was extremely rude. She told me that she canceled the account and refunded, but instead, she took out another payment. When I called back today, the customer ********************** *** told me that his account was canceled and that it showed that he was refunded. We went to our bank and it was NOT refunded. Instead, they took out another payment. We have been lied to and they took advantage of a elderly person. SHAME ON THEM!!!Mepco
Date: 07/16/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************Review fromNoah J
Date: 07/09/2025
1 starLITERALLY CANT CANCEL. THESE PEOPLE ARE SCAMMERS AND I CANT REACH ANYONE TO CANCEL MY ACCOUNTMepco
Date: 07/11/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************Review fromRoberta J
Date: 07/05/2025
1 starMepco is also harassing and won't leave me alone. the day I was called I was sick and medicated heavily. they took advantage, I don't even know what they are trying to get me to buy. They alrnumbeready have quite bit of money of mine. I want it back. they need to be stopped.. I am a senior citizen on medicare and medicaid. I need my money back..They asked for my routing account number. please help me..They do not deserve a star.Review fromLauren F
Date: 07/02/2025
1 starWould leave zero if possible. Will not allow us to cancel our account. Claim we used the wrong phone number, then claimed power of attorney cant cancel, then claimed policy holder couldnt cancel. What a scam! Told we’d be called back in days to verify if the policy holder, who already spoke to them, could confirm cancelation. Worst company and customer service.Review fromkathleen r
Date: 06/30/2025
1 starScammers. I have called multiple times about a policy they tried to sell my mother who suffers from dementia. After waiting 45 minutes on hold for the number listed on the mail they send her once a week i was told they were only customer service and i needed to call billing at eight four four two nine zero three eight zero four. They had blocked my parents home line so I ended up calling from my personal cell where someone answered "hello" I asked if this was MEPCO and he said yes but you must be looking for customer service. I said no CS gave me this number and after a few back and forths he goes "well customer service is closed to day (Monday, June 30) call back tomorrow" and hung up. This company is awful, they pretend like they're just the "payments" version but it is all one giant scam, going after the elderly through direct mail, selling them warranties on information they've obtained through banks and attempting to represent themselves as the banks for vulnerable unsuspecting senior citizens. A terrible terrible company.Review fromDEBORAH A
Date: 06/23/2025
1 starAM NOT SATISFIED WITH MEPCO WHEN THEY KEPT CALLING ME EVERYDAY WANTING TO GET THEIR POLICY MY HUSBAND WOULD TELL THEM NO AND HANG UP! THE *** ****** ********* CALLED AGAIN AND SHE SAID THE IT WOULD COVER EVERYTHING FROM TRANSMISSION, ENGINE ETC BUT WITH RECIEVING THE POLICY IT DOESN'T HAVE ANY OF THAT COVERED,HAVE BEEN TRYING TO REACH SOMEONE BY PHONE BUT I AM ON HOLD FOR A VERY LONG TIME! WOULD TRY ANOTHER EXTENSION BUT THE *** WOULD SEND ME BACK TO CANCELATION AND AGAIN I WOULD BE ON HOLD! AM GOING TO CANCEL THE CARD I USED SO THEY CAN'T TAKE THE NEXT PAYMENT OUT AND WON'T BE FOOLED AGAIN! THERE ARE A LOT OF REVEIWES ON THIS COMPANY ALL NEGATIVE!! MEPCO CANCEL OUR POLICYMepco
Date: 06/24/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************Review fromAlexander B
Date: 06/16/2025
1 star************************. They refuse to use the name of their company when speaking to customer ******************** and lie about their reviews and morals. When I tried to cancel my policy they outright refused to comply until I threatened legal action. It took me 4 MONTHS to get my account closed and when I finally got a human on the line I was met with snark and "are you too poor to afford us?" ***********************.Mepco
Date: 06/17/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************Review fromDarrell M
Date: 06/02/2025
1 starWorst customer ********************** ever I had two payments taken out of my account at one time call and the *** said I will refund you money never did. Call to make a claim on my vehicle and I was told my policy has started over and I couldn't make a claim until 1000 miles from the time my policy restarted.Mepco
Date: 06/03/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************Review fromj d n
Date: 05/29/2025
1 starif zero stars were an option, we would select negative zero if that's even possibleMepco
Date: 05/30/2025
Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer ********************** and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer ********************** department ************** Monday Friday from 8A 5P CST or by email at ***********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.