Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Vehicle to get fixed in June 2022 for head valve cover gasket and oil pan gasket and price given to get fixed was $1,500. On July 1st 2022 was told it was ready to be picked up, went to get it and did not even make it home care died out coming out of the highway called shop to make them aware but due to being holiday weekend stated they will have to pick up after. Business never picked up I had to have my car hauled to their shop my self on July 5th 2022 and once they checked the vehicle they stated something was now wrong with engine witch I never had a problem with the engine prior to taking it to them at this point they stated it would cost more money to fix I told them this was on them they must of not fixed it correctly that caused this problem mentioned they wll call me back witch I never heard back from them reached out a few times with no response. I also sent business a Certified letter to see how we can resolve issue and still no response. Business to this day still has my vehicle in their possession.

  Business Response

  Date: 06/16/2023

  June 16, 2023 

  Re : *******************************

  on June 15 or June 16 2022 a 2006 *** X5 arrive at our shop for services, we replace the valve cover gasket and the oil pan gasket. Everything was tightened correctly and the car was inspected after the repairs has been completed .

  the customer *******************************, picked up the vehicle on July 1, 2022 and paid $1,500,00 via Zelle for services rendered. Later that day, we receive a call from the client say the car stopped because the ******** days around we unable to send the tow to get the car but we provide OUR TRAILER to the customer to bring the car to the shop (yes our trailer) 

  Customer's wife call our shop a day or two after the incident and learner from her how the events transpired. She said husband was driving the *** and she was driving behind him in a separate car when she saw oil leaking. She told her husband to stop but he ignored her and keep driving until turned off and completely stopped a the ****** exit....

  A few day later, ***************** ***** called to ask if we had found the problem. I told him we had not. We continued to inspect the vehicle over the course of several days and found that the problem was not related to the repairs we had made. The part that was damaged was the oil cooler adapter .

  I tried contacting the customer ***************** *****, on two separate occasions but got no response. We have had the vehicle in our possession since the day of the incident, collecting storage fees since we have not received a response from the customer .

   

  I did not receive the letter they allege they send.

   

  I can reached at ************

  Respectfully

  *************************

  AR-D Autoworks 

   

   

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I dropped off my car for service and they replaced an auto part that I did not give consent for. Subsequently when I picked up my vehicle on 12/9/21 I noticed it was crashed from the driver side rear panel. I called and asked for the supervisor and explained what happen and he stated because they did not want to charge storage fees in there lot they parked it on the street and had were not responsible for damages. I did not give consent for it to be parked in the street either. I tried resolving the issue with the supervisor but he is denying to be held responsible. I paid $1,185 total. I only took it to be repaired as it was leaking brake fluid.

  Business Response

  Date: 12/19/2022

  First i don't think this is the customer who is complaining because he mentions brake fluid leak, he doesn't know about the repairs of the car also  i spoke with customer before receiving the mail from ********************** 

  we replace the clutch slave cylinder customer was unable to change gear @ the car (standard transmission) to replace the slave the transmission needs to removed to access the slave cylinder, the total estimate for the repairs was around $750 dollars parts and labor 

  also once we complete the diagnosis of the car we call the customer (*******) we Provide full explanation about the repairs also customer mention he don't have the total dollar amount for the repairs i mention i can't do repairs or complete repairs and release the car until i have the full payment, customer understood and   start made some payments before we start repairs once the car was done we call customer mention about the completion of the repairs.It took him a few days before he picked up the car i mention i need room to park cars i have to park cars outside sometimes ... he agree because he don't have the money ......

  customer has balance for previous repairs @ the car so ******* knows about the balances .... i guess he never mention to bbb 

  if i charge storage since the day we complete the car i guess the customer will be unable to get the money to pay for the repairs  

  also we went and start the car with him the day he came for the car  (battery died)  he never mention anything (customer say the car was hit @ the driver side ) based on some pictures from customer but he never mention anything until few hours later 

   

  again i try to be fair with my customers but i don't think is the correct way for the customer to complain 

   

  regards 

  ard autoworks