Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is refusing to work on my car but will not release my car to me. Trying to stall out and rack up storage fees. I have filed a police report as well. They want to surpass me and collect an insurance check that does not belong to them. Please reach out for additional supporting details, I can send them via email. There are several online reviews stating this business did the same to them. I should have read before supporting a local shop.

  Business Response

  Date: 07/24/2025

  Dear Customer,

  This complaint was resolved and the customer signed a release agreement and has already retrieved their vehicle from our facility. There was no disagreement at all. After we helped customer get the insurance company to approve repairs outlined in the estimate the customer decided to stop that payment and deal directly with the insurance company. Customer agreed to pay any outstanding services already rendered and we released the vehicle immediately thereafter. 
  

  This matter has been deemed closed by our company. 
  

  Thank you 

   

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23600305
  
  I am rejecting this response because: this business forced me to sign a settlement  (attached). Refused to provide a receipt, Forced me to pay cash despite the business not accepting cash. Tried to steal my car because insurance and I wound not approve giving them the full payment upfront. All of which are illegal business practices.
  
  Sincerely,
  
  Lashannen ******

  Business Response

  Date: 07/30/2025

  Dear Customer,

  Thank you for your response and attaching the settlement agreement that you and your attorney have reviewed and executed. That agreement was made through your legal representative and agreed to by you thereafter. We never wanted to take your vehicle as you alleged in your response. We only wanted to receive payment for services rendered that you signed off on and gave us authorization as well. Later we communicated with your insurance company and got your vehicle approved for repair plan. You interjected immediately and stopped all payments and tried to take the repair check for personal use as you stated you needed to cover some personal bills unrelated to the accident. Unfortunately you had to pay the outstanding charges for services rendered at that time. 
  

  To be clear, we have accommodated you in every way even discounting our services per the settlement in half. Over 50% discounted in order to help you to come to resolution immediately. 

  Again we have resolved this matter and consider this matter closed at this time. 

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23600305
  
  I am rejecting this response because: There is no evidence supporting I stopped payment to pocket repair funds. There is evidence supporting my claim, including witnesses such as my legal representative, the insurance & adjuster, a signed initial agreement, recorded calls to your shop, and other customers who have been wrongfully exploited by your business. I dropped my car off for a service that didnt happen because you chose not to comply to your own agreement terms. That is no fault of mine.
  

  Chaos and confusion is your go to in place of facts and sound business acumen. Unfortunately that is not sufficient. 
  
  Sincerely,
  
  Lashannen ******

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for repairs to this shop, they told me my insurance was taking long to respond, when I called my insurance, they said the shop never sent a claim and that took 3 weeks, meanwhile they were charging 250 a day for storage fees, they sent several separate claims to my insurance and my insurance paid them all, but they never fixed my truck, they wanted more money and instead of fixing it, they broke it more, they scratched the body, they took the mirror down, then the headlights and none of that was damaged prior to taking my truck there, then they made a hole in the frame to say that the truck needed a new frame and wanted to charge me ****** dollars to fix it, like payment truck brand new and I can't come up with ****** for them to give me back my truck, they didn't repaired it nor gave it back, they took ownership of it and auction it.

  Business Response

  Date: 01/23/2025

  Hello BBB,

   

  Sorry for the delay. Due to the fact that this was abandoned more than 1 year ago we had to comb through our files to retrieve information regarding this matter. As you can see we engaged into a contract with ********** ********* on 9/16/23 regarding collision repair per the accident that occurred. After we submitted multiple supplements regarding the claim with carrier State farm insurance we received letter stating that state farm denied supplements regarding frame damage to this vehicle as well as pre-scan codes and inner structural damages. We completed all the other repairs that were approved but unfortunately State farm tried to encourage us to over look structural damage related to the claim but we would not be able to do something unethical like that as we would potentially be liable if a catastrophic failure would happen to the customer thereafter. We told the customer to please pay for the repairs out of pocket to make sure this vehicle is road worthy at the time we were presented with the denial letter from State Farm. Customer stated that they were going to file a complaint with ****. We waited patiently to see if the **** would get this resolved but I dont think that the customer followed up with **** to get this resolved properly. Instead later the customer presented us with a response from State Farm **** letter that stated that even though they denied the frame damage they would consider additional documents pertaining to this matter and if those documents were presented they would review and may change there position at that time. 
  
  After we received said response **** letter from customer we then again asked them to pay for said frame repairs out of pocket and they may be reimbursed from State farm when this matter is resolved. They then went silent for quite sometime as we made several requests via phone to come to a conclusion regarding repairs needed to make this vehicle safe for consumer. We were unable to reach this customer for more than a month. At that time we decided that because of no communication regarding outstanding invoice for labor and services per the contract we were obligated to send certified letter regarding storage fees due to the vehicle abandonment in our facility. 
  
  As discussed we are open to negotiate fees in order to make this process a little more easy for the customer to owner retain said vehicle. We have made that clear from the beginning of this claim and again thereafter the denial letter from State farm. 
  

  That being said thank you for your time regarding this matter. 
  
  Please let me know if I can help in anyway moving forward. 
  
  Thank you,
  
  *******
  Claims Department
  Chicago Auto Recon
  *************************
  Chicago, IL 60608
  ************

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22787161
  
  I am rejecting this response because: this are pictures of the truck the day of the accident, the shop kept breaking the truck to keep sending claims to state farm, they scratched the body, broke the frame, broke the headlight and side mirror, I have a lot of pictures I took of the truck the day of the accident and pictures of the truck outside of the shop
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/24/2025

  BBB,

   

  The allegations made by ****** are completely false and disturbing. ****** allegations completely contradict her previous actions. She filed a complaint against the insurance company which we attached a copy for your review. In that complaint she sought additional compensation from her insurance company for non-payment of said frame damage amongst other items that were denied by her insurance. Her insurance stated that the frame gapping hole had evidence of rust and said they don't not believe that it was related to this claim. They stated that this damage had rusted therefore it had to be aged for quite some time. Unfortunately ****** has not been truthful throughout the process of this claim with her insurance and the body shop as well. That's why her insurance denied any further supplements. That being said we still would like to resolve this matter and return her vehicle back to her when all fees for repairs and labor are paid in full we would be happy to return this vehicle asap. 

  As discussed we are open to negotiate fees in order to make this process a little more easy for the customer to owner retain said vehicle. We have made that clear from the beginning of this claim and again thereafter the denial letter from State farm. 
  
  That being said thank you for your time regarding this matter. 
  
  Please let me know if I can help in anyway moving forward. 
  
  Thank you,

  Claims Department
  Chicago Auto Recon
  *************************
  Chicago, IL 60608
  ************
  

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2023 I took my 2022 *** in for a repair on a dent from being rear ended to Chicago Auto Recon Body Shop. The third-party insurance accepted the responsibility for the accident. About 3 weeks later the body shop calls me saying there was more damage under the dent and that they needed to ask the insurance to cover it. They call me on October 6th saying my car will be ready to be picked up on Monday, October 9, 2023 however that I had to pay about $3,000 to get my car back because the insurance did not cover their labor fees. i did not pick up my car since I did not have that money and was never told that I needed to pay anything. This is what insurances are for so that people don't get overwhelmed with getting their cars fixed. Chicago Auto Recon put a lien on my car and on November 6, 2023, my bank, *********** repossessed my car. They paid Chicago Auto Recon $8,450 in storage fees. They paid them $250.00 per day when in the body shop, they have a sign saying storage fees are $150.00 a day. This is not the issue. The issue is that the body shop claimed there was more damage. If I can show you a picture of the dent. I do not believe there was more damage. I believe this body shop knows how to deceive their clients and the insurance companies to gain more revenue. They never told me that i needed to pay for anything. they claimed I sign off on this and that is not true. The only thing my daughter signed was to release the car to them. I would like my car back. if they can return the storage fees to *********** so that I can get my car back. They did this knowing I did nothing wrong but take my car in to get fixed. This shop was recommended by the insurance company, ***************** Insurance. I filed a complaint with **** and ***************** stated that if there were more fees needed to be paid that they would as long as they got another invoice. I asked Chicago Auto Recon to do so via email and they never did. I never received a bill from them.

  Business Response

  Date: 11/21/2023

  These allegations are absolutely not true. ************ has also filed a complaint with ************************ regarding this matter. As you can see from the attachments that the ** office review our contract and signage and has closed this case due to false allegations made from ************. We informed ************ when she dropped off her vehicle that ***************** insurance was a substandard insurance company that doesnt like to pay full rate on labor and she would ultimately be responsible for any and all labor differences regarding the repairs to her vehicle. She never questioned anything along the way. It wasn't until ***************** denied the labor rates and we completed all repairs and the presented her with a small difference in labor rates that she refused to pay. Thereafter she decided to file a complaint with all channels allowed. Our contract that she signed outlines all details according to the Automotive repair act as IL law requires. Our signage is posted for all customers to see with full disclaimers. Also she alleges that we filed a Lein against her vehicle but that is completely false. About a week later we were contacted by her Lein holder and bank ************ We were told that ************ failed to make several months of car payments and they placed her vehicle in repossession status. Soon thereafter *********** sent us all the legal documents regarding repossession of this vehicle and requested a pickup date. We had no choice but to release the vehicle to the Lein holder immediately. There will not be any refund as ************ has not even paid her deductible or any other money regarding this claim to us directly. All funds received from ***************** have been applied to labor and parts that were approved in their estimate. We completed repairs and were not paid in full. Therefore no refund can take place. Also all complaints with been closed due to false allegations made by ************. Please see attached below, Signage Pictures, **************** *********** Repo Documents, ** Office closed complaint pdf. 

   

   

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20858327
  
  I am rejecting this response because:I REJECT the business response. They are lying. My car did get repossessed because they put a lien on it. See attached.  
  
  I'm waiting on an email from *********** with their conversation with ************. He called them to pick up my car.  
  
  I'm waiting to pick up my car from *** ********** because check engine light and censor lights were on after I picked up my car.  They confirmed that the bumper is still the original a new one was never installed even though ***************** Insurance paid go a new one.  They also took pictures that the dent was never repaired underneath. This is why my car was repossessed because Chicago Auto Recon asked for this to be repaired.  I will not have this report from *** until today or tomorrow.  As soon as I get the report. 
  
  The pictures is how my bumper looked underneath.  That's what they had me wait a whole month to fix.  And *** said they just tried to glue it.  
  
  I don't know how much *** is going to charge me but Chicago Auto Recon is responsible for the damage to my car.
  
  No this business can not continue doing this to people.  Please help
  

  
  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/04/2023

  ************,

  Please review the estimate from ***************** accurately as the statements you are making are totally false. The bumper is the original as it was not approved by ***************** for replacement just refinish and paint. The lower textured rear bumper was deformed from the accident and required replacement That part was replaced. We have repaired  the rear body panel because although we asked for replacement ***************** denied it and deemed the rear body repairable. All repairs and or replacement parts have been completed per the approved estimate from ***************** without question. 

  Also *********** has alleged several times that we have placed a Lein on her vehicle and this is somehow tied to her reprocession from *********** due to several months of non-payment. ************ please kindly provide proof of the Lein that was placed by our company onto your vehicle. 

  Also ************ made these same allegations to ************************ and they investigated this matter and after receiving the supporting evidence they found out that ************ made some fraudulent allegations and therefore closed the complaint. In the previous response from our company regarding this complaint we attached paperwork showing that complaint was closed by AG office. 

  Unfortunately ************ may be confused with the events that took place but there is no reason to make fraudulent statements or allegations without proof. Please provide proof of Lein placed by our company on the vehicle in question. 

  Thank you,

  Claims Dept. 

   

   

   

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20858327
  
  I am rejecting this response because: I attached the two liens that Chicago Auto Recon placed. I am attaching my *********** statement showing no payments have ever been missed.    How did ************ assume my car got repossessed by my bank for non payment.  He knows this because he Call them to pick up the car. I'm wormy to get a letter from *********** on their conversation with him.  I am also attaching pictures of the damage underneath that was never repaired. These fotos were provided by ***. I received my car with check engine light on and sensor lights on.  According to *** to repair these will be $7,000.  I will send that report when I pick up my car from ***. Please see pictures of my dent that they never fixed. 

  Sincerely,
  
  *******************

  Business Response

  Date: 12/14/2023

  *****,

  The two letters attached are not Lein documents. Are company policy states that we must notify all parties including Lein holders as well as insurance *** and you the owner that because your insurance *** as well as you declined to pay for repairs and refused to pickup your vehicle that storage fees will now accrue daily until the vehicle is removed from our facility per our contract that you executed. That letter document is not a Lein on your vehicle. You have stated that we placed a Lein on your vehicle please provide proof of said ****. Also please see attached the **************** Lein holder letter where it clearly states that you were in default for non-payment. Typically Lein holders do not engage with body shops unless there is issues with payments from the account holder. 

  Regarding the photos attached, after review we are not able to determine which part is damaged or cracked as the photos lack information needed to determine exactly which part is damaged. All repairs and or parts approved by ***************** have been completed. 

  All customers have 90 day warranty on parts and labor regarding all repairs done at this facility. Please contact the shop if any warranty claim needs to be made. We are more than happy to help. 

  Thank you,

   

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was brought into Chicago Auto Recon on 7/22/22 and the manager "****" is refusing to give me back my car unless I pay him $7,200 for storage fees or $15,000 to finish his "updated" estimate. My vehicle has comprehensive and collision insurance and paid Chicago Auto Recon $3000 for repairs, and is refusing to repair my car until he gests $15,000. **** claims I can pick up my vehicle for $7,200, but is has no driver side doors or front bumper.

  Business Response

  Date: 09/26/2022

  Chicago Auto Recon Inc.                                               Dated: September 19, 2022
  1358 ****************************. 
  Chicago, ** 60608
  Office: ************
  Email: **********************************
  
  
  
  Attn:                                        Attn:
  *****************;                            Better Business Bureau
  *******************                        Attn: Customer Relations Representative
  **********************, ** *****                     **********************************************:************                    Chicago, ** 60601
  BBB Complaint #********        BBB Complaint #********
  
  
  Please see attached below the ******** collision repair act that should help to answer any questions regarding this matter. We have attached several documents pertaining to this claim. The issue here is not with us but rather ********************* is refusing to replace body parts that have been burned in a fire related claim. Currently we are in discussion with all parties to resolve this matter. 
  When dealing with such a claim regarding fire damage we have to replace body parts as they have been burned and have carcinogens and harmful spores left behind. The extent of the damage is hidden in the interior of driver side front and back doors. The wire harness as well as interior of the door are burnt and have soot like residue on it. 
  
  We sent photos and supporting documentation to Progressive only to be ignored and they demanded us to repair both doors. Unfortunately, we cannot complete that type of repair because that is not the right way to complete this repair. Progressive requested to move the vehicle to another facility. They asked us for all fees attached per the law to remove this vehicle. (supporting emails attached)
  
  We provided them with all documentation as well as the customer in hopes to resolve this matter immediately. 
  
  We are asking only what the ******** law collision repair act reads. According to (815 ILCS 308/60) language attached below we are entitled to storage fees, parts ordered, administrative fees, Labor completed. This is the law. We are working on a resolution to get this resolved right away. 
  
  I would like to add, as you can see from all the documents our customer submitted when filing this complaint that we have had a lot of communication with our customer throughout this entire claim. We have been fully transparent in advising our customer of all our company policies and disclaimers regarding storage fees and other fees. Please see signed authorization form attached as well. 
  
  It is our goal to maintain professional business practice and abide by the laws that govern us all. 
  
  Unfortunately, we dispute this complaint as we are still in negotiations with multiple insurance companies. Please see attached the email from ************ on 9/20/22 stating that the other party that is liable for the claim has ******************** and ****** contacted State farm requesting that they come out to inspect this vehicle in hopes that they will extend proper coverage and scope of work. 
  
  
  Thank you,
  
  ***********************
  Chicago Auto Recon Inc.
  1358 ****************************.
  Chicago, ** 60608
  Office: ************
  Email: **********************************
  
  
  
  (815 ILCS 308/20)
  Sec. 20. Notice of consumer's rights; estimate. When an
  estimate is required to be presented to a consumer, a collision
  repair facility shall disclose to the prospective consumer an
  estimated price quotation with the following statement included
  or attached with the consumer's signature:
  "You are entitled to a price estimate for the repairs you
  have authorized. The repair price may be less than the estimate
  but shall not exceed: (1) any price limited estimate; or (2) any
  parts or labor estimate by more than 10%. Additional repairs may
  not be performed without your consent.
  You may waive your right to notification, which gives the
  collision repair facility the right to set the price without
  your permission. Your signature will indicate your selection.
  (a) I request an estimate in writing before you begin
  repairs.
  Signature .......................
  (b) Please proceed with repairs but call me for approval
  before continuing if the price exceeds $..............
  Signature ......................
  (c) I do not want an estimate and you may set the price of
  repairs.
  Signature ....................
  Date.............. Time.....................
  This estimated price for authorized repairs will be honored
  if the motor vehicle is delivered to the facility within the
  time period agreed to by the consumer and the collision repair
  facility."
  (Source: P.A. ******, eff. 1-1-04.)
  
  (815 ILCS 308/30)
  Sec. 30. Consumers authorizations of repairs or other
  actions. After receiving the estimate, the owner or the owner's
  agent may (i) authorize the repairs at the estimate of cost and
  time in writing, or (ii) request the return of the motor vehicle
  in a disassembled state. If the consumer elects the return of
  the motor vehicle in a disassembled or partially repaired state,
  the consumer may also request the return of all parts that were
  removed during disassembly or repair with the exception of parts
  that were damaged in an accident or collision to the extent that
  retention by the collision repair facility was not feasible. The
  collision repair facility shall make the motor vehicle available
  for possession within 3 working days after the time of request.
  
  (815 ILCS 308/50)
  Sec. 50. Consumer disclosures; required signs. Every motor
  vehicle repair facility shall post in a prominent place on the
  business premises one or more signs, readily visible to
  customers, in the following form:
  YOUR CUSTOMER RIGHTS. UNLESS THE FACILITY PROVIDES A FIRM PRICE
  QUOTATION, YOU ARE ENTITLED BY LAW TO:
  1. A WRITTEN ESTIMATE FOR REPAIRS THAT WILL COST MORE THAN $100
  UNLESS ABSENT FACE-TO-FACE CONTACT (SEE ITEM 3 BELOW).
  2. AUTHORIZE ORALLY OR IN WRITING ANY REPAIRS THAT EXCEED THE
  ESTIMATED TOTAL PRE-SALES-TAX COST BY MORE THAN 10% OR THAT
  EXCEED THE LIMITED PRICE ESTIMATE.
  3. AUTHORIZE ANY REPAIRS ORALLY OR IN WRITING IF YOUR MOTOR
  VEHICLE IS LEFT WITH THE COLLISION REPAIR FACILITY WITHOUT FACETO-
  FACE CONTACT BETWEEN YOU AND THE COLLISION REPAIR FACILITY
  PERSONNEL.
  IF YOU HAVE AUTHORIZED A REPAIR IN ACCORDANCE WITH THE ABOVE
  INFORMATION, YOU ARE REQUIRED TO PAY FOR THE COSTS OF THE REPAIR
  PRIOR TO TAKING THE VEHICLE FROM THE PREMISES.
  815 ILCS 308/ Automotive Collision Repair Act. 9/26/22, 6:51 PM
  https://www.ilga.gov/legislation/ilcs/ilcs3.asp?ActID=2500&ChapterID=67 Page 6 of 8
  The first line of each sign shall be in letters not less
  than 1.5 inches in height, and the remaining lines shall be in
  letters not less than 0.5 inch in height.
  (Source: P.A. ******, eff. 8-21-07.)
  
  (815 ILCS 308/60)
  Sec. 60. Removal of motor vehicle from facility. Upon
  reasonable notice and during the collision repair facility's
  business hours, a consumer may remove a motor vehicle from a
  collision repair facility upon paying for the following:
  (1) Labor actually performed.
  (2) Parts actually installed.
  (3) Parts ordered specifically for the consumer's car
  if the order is not cancelable or the parts are not
  returnable for cash or credit.
  (4) Storage and administrative charges imposed in
  accordance with the schedule of charges if posted on a sign
  within the shop or otherwise disclosed to consumers prior to
  repairs.
  (Source: P.A. ******, eff. 1-1-04.)

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18037591
  
  I am rejecting this response because:

  I do not have my vehicle returned to me yet. I also do not have any update from StateFarm or ************ regarding any status on my vehicle. If things are in motion with the corresponding parties (StateFarm and Chicago Auto Recon), and I get my vehicle back, that will be an acceptable resolution, however, I am not certain that this is transpiring or not.

   

  
  Sincerely,
  
  ************

  Business Response

  Date: 10/04/2022

  We have been in contact with multiple insurance companies and lawyers from both sides. As you can see from the documents submitted that we were informed by Mr. ***** that he has engaged ******************* to see the vehicle and provide payment for repairs. Since then we contacted Statefarm and they said they were going to assign an adjuster to inspect this vehicle. Again we are doing everything possible to resolve this dispute as fast as possible. All we need is someone to pay the bill in full to complete repairs. Mr. ***** refuses to pay the bill in full as he claims he doesn't have the money. Unfortunately we are caught in between the insurance *** and the customer and no one want to pay the bill in full. That being said we are still communicating with all parties too come to a resolution asap. 

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18037591
  
  I am rejecting this response because:

  the parties involved in this situation were close to a resolution but it failed. The secondary insurance company (StateFarm) declared they were not liable for paying for the damages for my vehicle. My insurance company (Progressive) is still refusing to pay $15,000 for repairs due to the claim that this estimate is unreasonable. I still do not have my vehicle back, my car has  been in Chicago Auto Recon for 90 days. I never authorized any estimates sent from Chicago Auto Recon, there was an estimate that was sent over and examined  from both parties for $3000.28 and Chicago Auto Recon has been paid that amount and after being paid $3000.28, turned around and stated they need $15,000. The work for $15,000 has not been completed nor do I authorize to complete it. Chicago Auto Recon has been paid for the work they performed thus far (taking off my driver side doors and bumper and putting on 2 tires). The only resolution at this point is for myself to have my vehicle towed out of Chicago Auto Recon. 
  
  

  
  Sincerely,
  
  ************

  Business Response

  Date: 11/02/2022

  We are still in negotiation with all parties doing our best to resolve this matter. Because the insurance company has failed to pay for repairs properly, the customer has the option to pay the repair bill in full and then get reimbursed by their insurance for all losses related to this claim. Also we have been in contact with all parties but the custom has refused to communicate with us any longer. We have been instructed to communicate with legal council instead. If the customer doesn't have the funds for repairs we have local bank loan services that can approve funds in order to complete this repair. Storage fees are still owed as this vehicle has been stagnate in our facility for months. We will work hard to get this resolved amicably. Thank you. 

  Customer Answer

  Date: 11/11/2022

   
  Complaint: 18037591
  
  I am rejecting this response because:

   

  I am not going to pay $15,411.20 out of pocket, especially considering the work for $15,411.20 has not even been started or completed. Another reason is I am not paying $15,411.20 out of pocket is due to the fact I have comprehensive and collision coverafe. I tried my best to have Statefarm and Progressive pay you, I tried to have them come to a middle ground but they deem $15,411.20 unreasonable of an estimate. I refused to communicate with you ************ because you instructed me to seek an attorney at the end of August on a recorded line. Considering you have been paid $3000.28 from Progressive, the swiftest amicable route is to have me tow my vehicle out of your shop so we can put this behind all of us. 
  
  Sincerely,
  
  ************