Business ProfileforClearcover, Inc.

My son was rear-ended by a Clearcover insurance policy holder on February 6, 2024. We had to babysit Clearcover every step of the way in order to get the process moving forward. Clearcover wasn't happy with the pictures their adjuster took, for instance, so we had to go and take pictures of the damage for them. Every step forward required a phone call from us. It took them almost three weeks just to determine whether to total the car or not, which they did end up doing. We sent the title and keys to the totaled car in the next day. Finally, on March 4th we were informed by Clearcover that they would be sending two payments for the totaled vehicle. One direct deposit, the remainder in a check. I have never had an insurance company split payments up this way. The problem is that is is now March 5th, 2024. We had to turn in the rental car on February 29, 2024 because they would only cover it for so many days. Now, I am paying for a rental car as I wait for their check to come via snail mail. Then I have to wait for the check to clear before I can use it. I don't have the check yet, so this could go on for another week or more. The cost of the the rental car at this stage is not reimbursable. I can't buy a replacement vehicle until I have all of the money from the claim. There is no sense of urgency from this company and they could care less. I spoke with them several times. In fact, I even said that I was going to file a complaint with the BBB and the ****** of ************ of Insurance here in our state and their response was, "Go ahead." Now it looks like I am going to have to take the owner of the car that hit us, who has the policy with Clearcover, to small claims court so that I can get reimbursed for the rental. I would think twice about ever getting a policy with this company. You are putting yourself at risk by doing so. Their tagline should be, "Victimizing victims since 2016"