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River North Collision Repair, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got side swiped and went to this business to get repairs done. They told me the repairs would be $7,400 and then they told me it would be $10,700. I had no problem paying for my car to get fixed correctly. My car was in shop for two weeks and I didnt hear from them. I contacted them to ask how long my car would be and found out my car was a a whole different car shop 30 minutes away from where I dropped it off at. They dropped my car off to a tour bus company located at *****************. I asked them why my car was taken there without permission and they said to have the suspension checked. The people at 5919 location told me it wasnt the suspension they are fixing and they were doing body work on my car. I finally was told my car would be ready for pick up monday 01/20/2025. I didnt hear anything back from them on monday and decided to call them. When I called to pick up the car they said they needed another day and I told them no because my rental car was ending. They told me give them until 5pm and I did. At 4:58pm I called them and asked was my car ready and they said to give them until 6pm (the collision place closed at 6pm). At 6pm I called and asked was my car ready and they stopped responding. I told him I was coming to get my car via text message and he said no they would drop the car off to me at 9pm. I didnt feel comfortable with doing that so I told him I would pick up my car. When I got to the location they took over 30 minutes to come out with my car. When my car came out I went to open the door handle and the door handle came off. A older mirror that was not compatible with my car was installed and my cameras on mirror are missing. It also had a scratch on it. I told him about it and he told me he would fix it. I told him I would drop my car off on Friday. 01/24/2025. Today i started my car and it is making nosies. I discovered the noise is coming from my heat/ac. My heat was never making noises before and it is a brand newcarwith a 10year warranty

River North Collision Repair, LLC is NOT a BBB Accredited Business.

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