Reviews

This profile includes reviews for Equity Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Equity Residential has 84 locations, listed below.

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  Equity Residential

  2 N Riverside Plz Ste 400 Chicago, IL 60606-2624

  
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  Equity Residential

  711 Mayton Ct Bel Air, MD 21014-5315

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  Equity Residential

  35 Sharon Rd Waterbury, CT 06705

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  Equity Residential Property Management

  1500 Stonehaven Dr Boynton Beach, FL 33436-6524

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  Equity Residential (Westerly at worldgate)

  13000 Wilkes Way Herndon, VA 20170

Review Details

• Review fromAlexis M

  Date: 07/21/2025

  1 star
  This review is specifically for the Ayla at ********** apartment complex owned by Equity Residential. Management is incompetent. The garage gate is always broken & Im certain they arent paying enough to get it properly fixed. They changed the garage gate opener to a camera/sticker situation and you have to pull up so close to the gate that you risk your car getting hit. The elevators are broken all the time, if you cant take the stairs due to injury or disability then you just dont have any access to the pool or gym, period. Im sure fixing them is a money problem too. They fired the cleaning crew (again Im sure to save money) and bought a giant robot vacuum to roam the halls. As someone who lives on the top floor, Ive only ever seen it once. The hallways, stairwells, and garage are always dirty & full of trash. They took away the package lockers (again probably a money thing because the package lockers were owned by *****) so now if you have something delivered its just sitting out in the open in a room that any resident can access, so packages get stolen all the time. And honestly the worst thing theyve done is take away the trash. There used to be 2-3 trash chutes on every floor that lead to dumpsters in the basement. They decided to lock ALL TRASH ROOMS except a single one on the first floor, so now trash is constantly overflowing. The chute literally cant close because its so full all the time and they continue to threaten residents with fines if they dont properly dispose of their trash. Im honestly not sure what they expect us to do with our trash at this point. They have installed a camera into the single trash room they left open so they can see who leaves their trash sitting. They tried replacing the trash chutes with valet trash that gets picked up at your door but its obviously not enough to properly handle the trash issue. Do NOT live here. My husband and Is lease is almost up and we are running far away from this place.

• Review fromEva M

  Date: 04/29/2025

  1 star
  MOST PREDATORY BUSINESS I HAVE EVER RUN INTO. STAY AWAY!! They only exist to steal money from people and offer nothing in return.

• Review fromDaniel C

  Date: 03/10/2025

  1 star
  Absolutely horrendous staff all smiles and corteous to fill in quotas and apartments until you bring up valid concerns that impact your way of living in their appartments. Whether its noise complaints or even maintenance items that were left out months even after moving in....But im glad the 3 gals in the reception have the time to talk about their struggles with dating and ****** over the concerns and requests of the tennants that live within the property......The ***** Apartments (*************)

• Review fromGarrett B

  Date: 08/13/2024

  1 star
  ***** Infested Apartment and Gaslighting ManagementDo Not Move Here! I have lived here 3.5 years. The only pros are that the concierges are great and the views are decent. In addition to the ***** infestation, trash is left in the hallway, loud drilling often occurs without warning, theres one working elevator for 30 floors, and there have been massive floods and a fire.I started seeing a concerning amount of roaches 3 months ago and maintenance called an exterminator who came every 2-3 weeks. Since then, I have seen over 40 german roaches in my apartment in every stage of their lifecycle (adults, nymphs, egg sacs). This continued after I completely stopped cooking, using the kitchen, and having guests over in an effort to contain it.Last week the exterminator came (inexplicably after 4 weeks) and claimed the ***** infestation was getting better. I was happy but skeptical as I still saw two roaches in the bathroom the week before. After he left, I checked the kitchen trap and there were 3 moving adult roaches and an egg sac. After 3 months. In a clean kitchen I havent used.Given how this has destroyed my mental and social life with no end in sight, I asked management to let me out of my lease early solely due to the infestation. Management ignores that the exterminator didnt check the traps and refuses to let me out of my lease outside of paying a 1.5 month ($7k) termination fee. Management claims seeing 3 live roaches and an egg sac days ago is not indicative of this taking months to resolve. Im sorry, WHAT???I have not had a pest issue in 15 years of apartment living, and it is obvious the roaches are coming from inside the building (Id see 4-5 yearly in my first few years and this infestation happened as they are replacing the elevator behind my kitchen wall). I almost didnt move here because there were two prominent reviews mentioning huge ***** issues at the time. Really wish I listened.

• Review fromcaleigh A

  Date: 06/05/2024

  1 star
  Absolutely terrible. I lived at the ************ in ** for over a year - conditions were heinous. Had mold, asphalt falling from my ceiling and not a care in the world by management. Save your money - this is not a good company.

• Review fromMegan G

  Date: 05/14/2024

  1 star
  RUN, DO NOT RENT FROM THE HUXLEY in ************, **. I submitted an application for an apartment, was approved, submitted my deposit and two days later, I was notified that the apartment was not available due to system error. However, another apartment was available for an additional $1,000 per month. The leasing consultant, **** and the Property Manager - *** were unwilling to accept the error on their part and offer the apartment for the original amount. This is a classic bait and switch. Do not rent from this company. They lack ethics. Shame on THE HUXLEY.

• Review fromTim B

  Date: 04/27/2024

  1 star
  I live in an Equity apartment and my lease is up in two months. They gave me a ridiculous quote with an increase and called me every single day harassing me for a week about it, I was buy that week so I went to the leasing office to speak to someone and was told they don't handle renewals in the leasing office. Anyway, this is how awful the team at Equity is. I didn't choose to renew my increased rent with them and the day after I was looking for somewhere else to move and noticed on the Equity website my unit was offered for the same move out date as my lease ends for $500 less than what I was offered as a renewal. Not only do they scam their tenants like that, not treating us with any human dignity, they also nickel and dime for water, hot water, common electricity charges etc... all of these expenses should be covered either in my actual rent or in my own electric utility bill. Plus parking is outrageous, it's the same price for commercial parking in the area, there should be a discount for tenants. All they want is your money and as much of it as they can grab.

• Review fromOscar A

  Date: 04/13/2024

  1 star
  I am a fairly new Tenant here, But I am already feeling the pinch of how far these people greed goes. A little perspective, I only moved in here because my two boys needed their own rooms, NOT because it's a great location, S**** the location! I would live in another county if I had to. SO far my rent has exceeded the 3k threshold OUTRAGEOUS! Now because my lease agreement is up, now suddenly they charge a Different rate for a Month to month Lease? Isn't that some sort of violation? especially since they Never and I mean NEVER produced a Lease note outlining the new rates and gave me a copy with my signature, what is even worse, they even charge for Hot water here. I know - right? I am trying to get out here, This place feels more like a prison than home. TO anyone that is looking to rent here, Don't bother, these misers are to scrooged about the bottom line. Mr. ***** never gives refunds, he instead justifies his charges in one form or another. My final question, How is a group like these people allowed to do these type of business practices? Why have they not been sued yet.? These people PREY on the little people, They eat you alive and spit you out.

• Review fromMo M

  Date: 03/30/2024

  1 star
  Ive never felt so blatantly robbed by a management company. I live in a pretty standard one bedroom apartment in a quieter neighborhood in ******. Im a good tenant. Im already overpaying for my 688sqft apt at $2,120. My renewal came in at $42 more. Plus, theyre adding more fees for Smart Rent. Equity Residential charges us RUBS fees that are outrageous; I end up paying over $70 a month just for trash. TRASH! Then they tack on billing fees each month, and they took away all trash chutes so we are forced into the valet trash for $30 a month. Meanwhile, half of the community doors dont work properly, keypads and call boxes are frequently going down, its never really clean anywhere, and the manager decided to fine anyone who leaves their garbage can out past 9am or before 8pm for valet. Im just waiting for them to start charging us for elevator usage. They are incredibly greedy and unethical. I absolutely hate how much theyve ruined my experience at my apartment because its otherwise a really great place and location, and it used to be managed by Greystar who were actually incredibly helpful and ethical. They never charged us outrageous fees or RUBS. IM DISGUSTED WITH THIS COMPANY, they really should not be in business.

• Review fromChristian D

  Date: 03/07/2024

  1 star
  Unethical and borderline criminal! Lease Renewal Offers every year have exceed 10%. Most recent as of a week ago on 3/1 was 13% which FAR exceeds inflation and Cost of Living Adjustments. The lease renewal team sits at a corporate office and not on the premise and are completely dismissive of issues raised. We had a Carbon Monoxide detector go off after a compressor ran for 12 hours and when we raised it in our lease renewal process it was completely ignored and the ** of our location essentially told us it never happened. ************************ (**********, ** Specific):Theres a reason the rates are lower than other places around. Always maintenance issues that only get bandaid fixes. Older building that you can tell needs TLC. Going through lease renewals is a pain and goes through a corporate office that doesnt care about the issues you have here (leaks, compressors, etc.). Unethical approaches for the corporate leasing office that can't even easily transfer you to a management team.Love hearing your upstairs neighbor? Great! They installed hard surface throughout that has no insulation so unless you're on the top floor, you'll always know where your upstairs neighbor is in their apartment.The *************** and leasing teams themselves are really nice. But everything after you move is a total mess and there is no urgency by Equity or the ** to actually make this place better.