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Business Profile

Airline Ticket Agency

cheapbestfares.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airline Ticket Agency.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/20/22 I purchased 6 tickets from this company for a one way flight from ******* to ****** for 4/1/23 for $1680. As I was attempting to check into the flight the day prior my reservation was showing it did not exist. I spend an extensive amount of time trying to contact this company to resolve this issue and they continuously kept pushing me off and blaming the airline when the airline was saying it was cheapbestfares that canceled our flight. Eventually we learned from delta this company was an unauthorized agent and not permitted to issue tickets and violated circumvention rules and ticketing. We ended up having to repurchase new tickets through delta airlines on 3/31/23. After this incident I began the request for a refund. They initially agreed to refund me, but then never sent the money. I then contacted *********** for assistance. Cheapbestfares told *********** they had a no refund policy for cancelled flights, even though we did not cancel the flight. cheapbestfares violated the rule and Delta cancelled the tickets and refunded the money back to cheapbestfares. *********** then refused to help any longer. After a week of back and forth with the company the company agreed to give me a partial credit of $908.40 on 7/3/23 that can be used up until 7/3/24. I am now trying to contact this company to use the credit. I tried a few numbers which are now out of service. Eventually, one person did answer to say they had to verify the e-credit and would call me back. I am now trying to contact the company again for an update and am unable to reach anyone.

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked flights back in February 2022 to fly from ******* to ********** on 7/7/23 we weren't able to keep the flights as the original reason why we were going dates changed and we couldn't make the new date. So I called as the original person I spoke to when booking said I could cancel at any time and get my money back. Well when I called they said they could only credit me. I wasn't happy but was ok with that. My original price I paid was ******* they are only crediting ******. I tried to get on their website today and call and both aren't working I am now out all my money and credit. This is a horrible business practice I am seeking my full refund.

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the site to shop for an airline ticket. They had the best price (about $500). I filled out the required info, including payment. 10 minutes later they call and say the ticket I purchased is no longer available but they have another one that is similar to the day/time of the first one, but it costs twice as much ($1100). I say no, cancel the transaction. The rep says hold on while I look for more discounts I can apply, then comes back and has a slightly lower priced ticket ($800). I say again to cancel the transaction. The rep gives me a short speech about how the price market is in real time and I can check it for myself and see thats they are offering the best price. I tell him to cancel the ticket and transaction. He comes back with another ticket option for around $700. I tell him enough is enough and I want the whole thing cancelled. He finally cancels. This seems like a bait and hook attempt. I will be watching my bank acct closely.

    Business Response

    Date: 03/02/2023

    Dear *******, 
    Greetings! 
    Complaint ID:     19450607
    We have read your complaint and we are not able to find the details with your name or email. Requesting you to provide more information so that we can look into the matter and help you. 
     
    Kind regards,
    *******************

  • Initial Complaint

    Date:01/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a flight ticket with this website few days ago hours later I received an email asking me to call the selling agent I did call them and they said the price I paid is not available after getting a confirmation email from the agent and also from the airline also the agent try to sell me tickets for literally double of the price I paid and changing my travel dates then I asked them to cancel everything few days later I got another price alert that the price went down for the same travel date I want it and the same thing happened I purchased the tickets and the same story happened I got and email asking to call them the excuse was exactly the same price is not available and the agent again insisting to sell me tickets for double of the price on different dates

    Customer Answer

    Date: 03/07/2023

     
    Complaint: 18886830

    I am rejecting this response because:is obvious that they are just giving some source of excuse they know exactly about my issue and in their website you can find the same issue with other customers also I want to add that several days after this situation my credit card number was compromise with some fraudulent activity and this was the only place where I used the card so also this business should be investigated in reference to this 

    Sincerely,

    *************************

    Business Response

    Date: 03/20/2023

    see attachment 

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a flight with this company. I didn't receive an email confirmation. I have a screenshot of the purchase and it says in process. My bank account has been charged more than the original cost too. Now i am finding out this company is a scam. I called and they won't cancel my purchase and assures me there is nothing wrong but will not send me the tickets. There was another man in the background yelling about a fee to cancel. I searched up reviews once I didn't get the confirmation and they were all saying company has scammed them too, same way. When I called the man kept saying wait, give me a minute but wouldn't say anything to me. At that point I pulled up my bank account and watched as the transaction was posted as we spoke. It was like he was waiting for the money to go to him. Please help.

  • Initial Complaint

    Date:11/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I book a ticket yesterday, and it was confirmed but pending, I texted their customer services and they told me it will take 4 hours to be approved, after ******************************************************************************* that the price doubled. that is an illegal scam, nobody cares about stopping those scammers, I lost another day waiting for those scammers to confirm my ticket

    Business Response

    Date: 11/19/2022

    Dear *******,

    Greetings!

    We have checked your reservation and found that, it never went through and was declined by the booking engine. Therefore, you never received the confirmation email with e-tickets. We tried our best to validate the information provided by you at the time of booking.

    The fare cannot be the same because the fares are dynamic. As the booking did not go through, the amount was never charged from your card. We have mentioned the booking terms and conditions in the email that was sent to you stating that the booking is not confirmed.

    We will appreciate your understanding.

    Kind regards,
    Customer Service

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18391527

    I am rejecting this response because: That is straight lie , they do that all the time ,even they called me that the ticket is not longer avinable the ticket is still online waiting for next victim , they using click bite what is illegal , they have very low price online to get clients and then switch the price when the client make purchase , that is illegal and the sxplanation is just not real and fake , so they can keep scamming people freelly . 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There website allows air ticks bookings. They get your credit card info and tell u one price then call u saying it will be double. They don't honor there pricing. I had to cancel my credit card. They originally told me it would be less than $600 then on the phone were trying to charge over 1k

    Business Response

    Date: 10/21/2022

    Dear ****,

    Greetings!

    We strongly recommend everyone to check the availability and fares directly from our website rather than checking it on any third party website to have a seamless transaction without any hassles.

    We will appreciate your understanding in this matter.

    Kind regards,

    Supervisor

     

cheapbestfares.com is NOT a BBB Accredited Business.

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