Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Dentist

mycharlestondentist.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for mycharlestondentist.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

mycharlestondentist.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 20th I had my wisdom teeth removed by Dr.oh at mycharlstondenist and he was extremely ruff I had to get the dental assistant’s attention so I could tell her I was in pain because apparently he didn’t hear me moaning in pain it literally felt like he was breaking my jaw and on top of that I asked them to run it through my health insurance because I called my health insurance to see if they covered it then they only ran it through my dental insurance and after a month i still didn’t get my money back for the down payment and here we are 3 months later almost 4 and I’m still waiting on a check they said they sent it was supposed to be here long ago but they refused to put it through my health insurance like they said they would my check was supposed to be mailed Friday the 2nd of jun and it’s Monday the 5th and I have still yet to get my money I paid for the worst dentist work I’ve ever had in my life

      Business Response

      Date: 06/06/2023

      ***** presented in our office on 03/01/2023 for consultation on extractions of wisdom teeth due to pain. Appointment was scheduled for removal of wisdom teeth on 03/20/2023, procedure of all 4 wisdom teeth was completed while patient was on nitrous and the procedure went well. Patient returned to office on 03/22/2023 with pain on the lower areas with concerns with the openings, doctor did an exam and everything looked normal after extractions.  Patient was reassured and advised that it takes time after extractions for healing. It was noted that patient felt better after hearing that everything looked normal. 

      Emily's dental insurance had coverage for extractions of wisdom teeth and was billed on 03/20/2023.  We received the payment from Delta Dental of Arkansas on 04/07/2023. Medical was billed on 05/15/2023 after a phone call from ***** requesting it be billed to medical provider. Medical insurance billing by the office is not something that is normally done if the dental insurance has coverage, but as a courtesy we did assist with the billing and we received that payment on 05/25/2023 and immediately requested a refund through our corporate office, which takes 4-6 weeks for processing.  It was requested to put a rush on this process due to ***** being upset. Check was process and mailed to patients home address on 05/31/2023.

       

    mycharlestondentist.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.