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          Find a Location

          Health Alliance Medical Plans, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileHealth Alliance Medical Plans, Inc.

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            3310 Fields South Dr

            Champaign, IL 61822

            Visit Website
            (800) 851-3379

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/28/2019

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Based in Champaign, IL, Health Alliance is a provider-driven health insurance plan serving Illinois, Indiana, Iowa, Ohio and Washington. Established in 1980, Health Alliance is the largest health insurer based in downstate Illinois and is part of Carle Health, an integrated system of healthcare services. In Illinois, Health Alliance offers individual and employer group plans, individual and group Medicare Advantage plans and Medicare Supplement plans.

            Products & Services

            Health Alliance Medical Plans, Inc. is an Illinois domestic stock insurance company that offers the following commercial products in Illinois:  large Group, small Group, individual ACA, short term, medicare supplement and group prescription drug plans.

            Business Details

            This is a multi-location business.

            Find a Location

            Health Alliance Medical Plans, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3310 Fields South Dr, Champaign, IL 61822
              BBB File Opened:
              1/18/2001
              Years in Business:
              36
              Business Started:
              2/1/1988
              Business Started Locally:
              2/1/1988
              Accredited Since:
              10/28/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              574
              Alternate Business Name
              • Health Alliance Connect, Inc.
              • Health Alliance
              Business Management
              • Ms. Brandie DeLahr, Regulatory Compliance Manager
              • Ms. Jana L Perry, VP
              • Mr. Dennis Hesch, CEO
              Contact Information

              Principal

              • Ms. Brandie DeLahr, Regulatory Compliance Manager
              • Ms. Jana L Perry, VP

              Customer Contact

              • Ms. Brandie DeLahr, Regulatory Compliance Manager
              • Ms. Jana L Perry, VP
              • Mr. Dennis Hesch, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/21/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              My daughter, ***** (I am her mother), who has Type 1 Diabetes, is in college in Colorado. Before she left, I phoned Health Alliance--our health insurance provider, to ask for a list of endocrinologists in the Fort Collins area who would be covered. They gave us the name of Dr. ****. Each time ***** has had a medical appointment with Dr. ****, Health Alliance has refused to cover it and I have appealed. Each time they have covered it after the appeal has gone through. Now they have written to say they will not cover any future visits. Just to reiterate: Health Alliance gave me the name of this doctor and told me she was covered on our extended plan (I signed ***** up for the college plan), and now they declare that they will, henceforth, not cover this doctor? I have explained all of this in a letter to Health Alliance. I respectfully ask the Better Business Bureau (who has accredited Health Alliance in the past--I saw the BBB plaque when I was in their office) to intervene and request that Health Alliance cover the doctors they themselves suggested we turn to for medical help. Thank you so much.
              Read More
              Read 5 More Complaints

              Customer Reviews

              2 Customer Reviews

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              Most Recent Customer Review

              Jamie P

              11/17/2022

              Due to an error made by a Health Alliance customer service representative, I am out over $600. In summary, the rep told me the incorrect date for when my coverage would end, so I scrambled to find new coverage very quickly even though I was still technically covered by Health Alliance for the next 2 months. Again, I paid over $600 unnecessarily because of this error, and over the course of many months and many phone calls with other customer service reps, they were unable to offer me a satisfactory solution to their error. Ultimately, they refused to reimburse me for the other coverage that I only enrolled in due to their error. Would not recommend. For a company that revenues over $10 mil annually, you would think they could afford to reimburse their member of almost a decade a few hundred dollars to rectify their error.
              Read 1 More Customer Review

              Local BBB

              BBB of Central Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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