Customer ReviewsforBusey Bank

If I could give zero stars, I would, I woke up in morning to find out my entire bank account and check was drained. My debit card was still working at this time, but I cannot access my online banking. I later found out I was hit with fraud and these occurred all over the world, for example London, China, and So on and so forth. I would’ve thought that you would allow me to see my banking information to prevent fraud however, they allow the fraud to continue and disabled me from viewing anything on my account. I went to my local branch to dispute these transactions and get a new debt card. Only to be handed a piece of paper that gave me a 30 day notice that I would be essentially fired from their bank. Although the people at this branch were super nice, the fraud department clearly does not have the best customer service and did not have any empathy for all of my money vanishing

If it were possible I would give this negative stars. They don't know what they are doing. They seem to work by their own wims, not baking rules. Unnecessary demands, unreasonable demands. Would never ever recommend Busey, the bank they bought was awesome. Can't wait for the day I can close the accounts there.

Bank hours in Decatur, IL locations are not customer friendly. I don't know how the working public is supposed to use this bank. OK for retired people and those who don't work I guess. Not impressed.

i never Had A Issue with *** **** ** ************ The Moment The company switched To Bussey My Entire Life changed My Account Is Always In The Negative No Matter What... I Have Direct deposit & Soon as it post my account go straight to over draft charges nonstop which causes me To be Behind on my Bills I wish i would have Left The moment *** **** ** ************ left Bussey is A Complete Rip off!!!!!!!!

Me and my wife recently split up. I opened a separate checking and savings account. I was assured several times that there was no way she could access my account. Was told that I was the only one with access. She was able to go into the app and see my account. I was told to change my user name and password, that the account was linked to my SS number and if she had the password and username she could still looks at it. So I changed the username and password. Woke up this morning and found out she had transferred $10,000 out of my personal account, into the joint account, and then withdrew it from the joint account. Contacted Busey and basically they gave me the runaround telling them I must have given her the new username (I didn't), maybe I left my phone out and she got into it ( we don't live together anymore and never see each other) and other things. Will not take responsibility for their screw up, allowing her access to an account she is not authorized to access. So, if you are a Busey customer, be aware that your account is not secure and anyone can just gain access and drain your account.

I have never banked at Busey Bank. I'm in reference to the knoxville ave in peoria, il. I have a loan that I got thru South Side bank. Busey bought them out. For me to make a loan payment online it will cost me $5. Really, to pay on a loan online would cost me an extra$5. Crazy! Every other bill I pay, I pay online. So I go to the bank to make a payment with my debit card thru another bank. Busey won't take it. The only way I can pay is to write a check. It's the only bill that I have to pay with a check. I can't justify doing any banking with Busey again after this loan is paid. Worst bank in Peoria!!! I gave 1 star because it won't let me give 0.

I wish it were possible to give this bank negative stars! My sister and I are dealing with aging parents and have been granted permanent guardianship over our mother and temporary guardianship over our father. Busey Bank has been given the appropriate documentation that shows we are the guardians, but refuses to uphold the court order. The order make us the guardian over our parents accounts, but Busey refuses to abide by the order that says my father should NOT have access to the accounts. We intend to make the account a custodial account when we receive the permanent guardianship over our father, but in the meantime we only need them to assure us that he will not have direct access to the accounts. We were told that they can't do that - IT IS A COURT ORDER FROM THE STATE OF ********! They are blatantly disregarding a COURT ORDER. They allowed him to order a debit card - in VIOLATION OF A COURT ORDER. We were then notified that the account would be closed in 30 days - with no explanation. Finally we were told that they are closing the accounts due to a "conflict between account holders" - there is no conflict ! They just refuse to follow the court order. NEVER EVER will I recommend this bank to anyone!