Business ProfileforIllinois Lift Equipment Inc.

11/29 - We decided to buy the forklift ****** 8FD4U Forklift from ILLINOISLIFT company 11/30 - We wired $33,699.00 USD to ILLNOIS LIFT EQUIPMENT (1117).12/04 -confirmed money is received 12/11 - We are told there is a Standard preparation lead times are approximately 20 business days from the confirmed received payment date 12/4/2023.-From our understanding our order needs to be double checked and fixed before they *************, and it would take up to 20 days for them to fix it once the payment is received and confirmed. The payment was received and confirmed on the 12/4/2023. So, we are expected to receive our machine around 12/24/2023. 12/19/- Follow up 12/26 - Follow up 12/29 - told our order is currently #7 on the schedule to get assigned to a technician.12/29 - Follow up 12/29 - Due to the busiest time of the year, our order is still waiting. A list of parts needs to be ordered to fix our machine in the Inspection report. Given an option to send our forklift with the parts, additional $2,500 for us to fix the forklift by ourselves. 01/04/2024 - We declined the $2,500 check.01/16/ Follow up 01/17 - told our forklift order is currently with a technician.(FINALLY)01/25 - Follow up 01/25 - told the list of the parts that were just ordered yesterday (1/24/2024) for the standard preparation of your unit.SO THEY JUST ORDER THE PARTS. Unbelievable. 01/25 - My Boss follow up 01/31 - called their office to complain 01/31 - Sent email to supervisor 01/31 - We told that a technician is currently working on your lift. And there is no shipping estimate day yet. Also given the option again to send our forklift with the parts, with an additional $2,500 for us to fix the forklift by ourselves. 02/01/- We send them the final email. Until this moment, we still haven't received a guarantee shipping date or delivery date. Last 2 months we have rent our own forklift due to the unprofessional service. We don't want the machine anymore. We want our $33,699.00 back.