Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Exercise Programs

Pound 4 Pound Fitness Equiptment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refurbished Octane Lateral X8000 Elliptical machine from Pound4Pound Fitness Equipment on August 24th. I initially contacted the business within a day of making the purchase due to some concerns I had about the width of the machine. I spoke with a *** who assured me there would be no issues with the machine being able to fit through my door once he took the legs off. The *** also indicated that he was going to pull the elliptical from inventory within a day and he should have it shipped to me by the week of Sept. 1st. I didn't hear from the *** last week, so I tried calling Sept. 4th for a status. No one answered. I used the contact feature on the website to request a cancellation. No one responded. I called the business again Sept 8th a recording advised to text for a fast response. I sent a text, no response. I tried using the chat feature on the website, it's always offline. I submitted another message requesting a cancellation and received no response. I called again Sept. 9th, no one answered and the mailbox was too full to leave a message. This business is very nonresponsive. I'm going out of town and I wanted to make contact with the business to discuss options for delivery of the equipment rather than cancel. But, it's impossible to get anyone on the phone. I don't want the equipment sitting in my driveway while I'm away, so I decided that the best course of action was to cancel the order. As stated above, I've requested cancellation of my order twice and the business has not responded. I've tried all avenues to resolve this at the lowest level, but it doesn't seem as if the business intends to cancel my order or provide a refund for equipment they haven't shipped yet. At this point, I don't want to patronize any business that doesn't respond to customer requests.

    Customer Answer

    Date: 09/10/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ******** ********

Pound 4 Pound Fitness Equiptment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.