Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2023 Personnel Concepts advertised to help our church/child care center to purchase labor law posters for the 2023 calendar year. I purchased these posters on invoices ********** and ********** for a total of $251.80, prior to knowing that we could get these for free from the government or print them off. I paid the invoices in hope to be done with this company. Since then they continue to call into the church every week to insist we do not have the correct "updated" posters and we will be fined $13000.00 if we do not purchase these right away. This is a complete scam, and I have asked them repeatedly to stop calling and harassing us. They get very aggressive on the phone and insist we purchase these posters, even though we are currently up do to date, and we now get them elsewhere. I have advised Personnel Concepts of this, and they keep using scare tactics to try to get us to purchase. I want the harassing calls to stop immediately, and our church's money returned to us in the amount of $251.80 for the stress and inconvenience they are causing.

  Business Response

  Date: 11/30/2023

  We have reviewed this matter internally and have taken steps to honor the customers request to cease future contact, and initiated the requested refund.

  We have issued a credit on the account in the amount of $251.80,which will be refunded to the customer. Credit confirmation ******** for account **********. Please anticipate a 2-4-week processing time for the refund check.

  To resolve this matter in good faith, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the additional information to also be added to suppression.

  While government notices and forms can be accessed without charge,it is essential for businesses to maintain the accurate display and timely updates of pertinent notices. Our posters and subscriptions provide reliable reimbursement guarantees and automatic notifications for significant updates.These solutions eliminate the necessity for businesses to constantly monitor various government websites, ensuring they always have the latest information readily available.

  We genuinely apologize if our communication came across as aggressive or caused any discomfort. We value the opportunity to examine the complaint and addressing the customers request.

  Best Regards

  Customer Answer

  Date: 12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************