Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on 17th of November 2020 _ I have sent letters to many ****** in their company but all I get from anybody is that It is still delayed but they are still selling them and sending to the new buyers every day - I WAS ONE of their first ****** to purchase the Jamstack 1 which I did receive and I wanted to give that one to my son when I received the Jamstack 2 but I have never been sent, my close to $ 300 purchase --- I contacted *********, who managed the pre-buy, many times and they say it is on the campaign owner (Jamstack) - I am a person who will not give up due to the ethics involved - It is a matter of what is right - PLEASE END THIS TODAY!!

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE REPEATEDLY SUBMITTED TICKETS AND EMAILS ATTEMPTING TO GET CLEAR DETAILS REGARDING THE FULFILLMENT OF MY ORDERS. (DISPLAYED BELOW)ORDER #**** JUNE 21, 2022 (PRE-ORDER BEGAN NOV. 2021) $312.00 ORDER #**** FEB. ******* $70.00 ORDER #**** FEB. 10, 2022 (PRIZE DRAWING AWARD WINNING) $00.00 MY INITIAL ORDER (****) WAS TO INCLUDE A BICYCLE MOUNTING BRACKET, A SECOND GUITAR MOUNT AND THE PHONE MOUNT.... STILL WAITING FOR AN ******** SECOND ORDER (5871) IS FOR THE WIRELESS ADAPTOR..... STILL WAITING FOR AN ******** THIRD ORDER (****) WAS A PRIZE WHEEL WINNING SPIN FROM PAST ******** POSTS, THIS ORDER IS FOR WIRELESS HEADPHONES, WHICH ARE NO LONGER DISPLAYED ON THE JAMSTACK WEBSITE.... STILL WAITING FOR AN E.T.A.WE ARE NOW NEARING THE 4 YEAR **** FROM THE ORIGINAL FUNDRAISING PRE-ORDERING, AND STILL HAVE NOT RECEIVED ALL ITEMS OWED AND PAID FOR. PLEASE PROVIDE SPECIFIC DETAILS REGARDING ORDER FULFILLMENT.I HAVE PREVIOUSLY SUGGESTED THAT IN LIEU OF ALL OUTSTANDING ITEMS OWED TO ME, I WOULD ACCEPT A SECOND JAMSTACK UNIT AND CONSIDER THE MATTER SETTLED.PLEASE REPLY WITH SPECIFIC DETAILS, E.T.A.'S AND/OR ACCEPTANCE OF MY SUGGESTION FOR FINAL RESOLUTION.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Jamstack 2 08/18/24, no information on shipping date was provided. Emailed support several times and received only one email on 09/24/24: "Our sincere apologies for the delay in your order. No worries, our operations team is actively addressing back orders and are committed to delivering your order as soon as possible." Still no word on shipping. I want a refund and have emailed asking for one. This is ridiculous, and now seeing people have waited YEARS for theirs is even worse. Should have checked this before I gave them $486!!

• Initial Complaint

  Date:07/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received a splitting bundle or wireless transmitter. Multiple email inquiries, very little response. All responses vague and placating.

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered the Jamstack 2 on July 1st, 2022. This item has since been release and sold through their website, but my pre-order has yet to arrive. I've reached out and have been told multiple times they have low inventory and are working to get an update. I reached out via email on April 16th, 2024, then was told on the 17th they are waiting for "new stocks to fulfill" the order. The last update received on June 24th was that they have yet to receive an update from their operations team. This is ridiculous as the device was supposed to release summer of 2022. I am requesting that I receive my paid for device ASAP as others have already received their orders.

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an expensive Jamstack2 pre order 3 years ago for my Husband's Christmas present and still have not received it but have recently recieved emails saying they have them in stock.

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased/supported Jamstack as a backer on Indiegogo in November 2020. Over the last 3+ years, It has been a constant string of frustrations, challenges, and shortcomings in dealing with the Jamstack organization. Their biggest issue: COMMUNICATION. Getting anyone to respond to an email, ******** post, or contact form through their website can weeks, and that's if they even respond at all. At first, it was delay after delay in the development, manufacturing, and then shipment of the product. True to form, communications from Jamstack were few and far between. The messages backers did receive were vague and offered no concrete dates. Anytime date periods were given, they were always "adjusted" later on, multiple times. After waiting over THREE YEARS, I finally received my Jamstack 2 unit in December 2023. However, as units were being shipped I received an email explaining that the unit won't work out of the box with Android phones and that the Android app was not yet available. To get the unit working with Android, it is necessary to update the firmware of the Jamstack. They provided instructions on how to do that, which I followed to the letter. After multiple attempts, I was unable to update the Jamstack. I have attempted to reach out to Jamstack support multiple times since December. I have even provided a video of the issue and submitted it to their team. I have received no response from anyone at Jamstack since January 6. It is now February 29. It's clear that the Jamstack team has zero desire to support their product or the people who supported them. Because of that, I have no interest in patronizing their business. I have asked twice for a full refund and have received no response. (Screen shots included) Stuff happens. Much of this happened during a difficult time under next to impossible and unpredictable circumstances. I legitimately understand. There is however NO EXCUSE for the complete lack of communication, customer care, and support.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $299.99 for a Jamstack 2 and have not received the product or a refund. I pre-ordered a Jamstack 2 on October 25, ************************************ early 2022. Two years later, in October, 2023, I received an email stating they were expecting to begin shipping soon. I asked for a refund and spoke to someone via email, but the refund was never given and now they are ignoring my requests. I've done nothing wrong except trust this company and wait for 2 years. There's no contact phone number available on their website and the phone number associated with BBB *************) appears to be disconnected. it's been over a month since I've received a response. At this point, Jamstack seems like a complete scam. Be very weary of purchasing from them.

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20041249
  
  I am rejecting this response because:
  JAMSTACK has pushed back their fulfillment date more times than you can count on 2 hands. Myself as well as many others  understood when the pandemic was a current event.  This was despite the fact it had already been over a year prior i was told fall then summer then fall again.  I ask you,  does any viable start up or otherwise "business" have legal obligation in fufilling orders?  Jamstack has gone far beyond the point of providing any sort of possible excuse for an in ability to fulfill thousands of orders. I have seen so many angry investors posting on every social media platform Jamstack creates. Each has had the same complaints as I, no reply, no delivery, no compliance and an over all feeling of being scammed.  There was a point where I could have shown more paitence and chose to wait. That point is gone when Jamstack opens all new social media accounts so the complaints can be erased and blocks me from their new social media because myself and others called them out on it. JAMSTACK YOU HAVE SAID THE ***** FINAL PHASE AND CLOSE FOR 2 YEARS. EVEN **** HAS DELIVERED THE BRONCO AND YOUR AMP CANT BE FINISHED? I won't stand for this. You have insulted me by blocking me and ignoring me and I am not alone. I hope the BBB posts this in their public complaints so in time the others will find my complaint and we can all force you to face up to the laws you have broken and the $ you have stolen from you backers. You are required to deliver product in a time frame which you have far exceeded. How dare you still try to hide behind the pandemic. You have taken so long you have literally ruined your own product. It is no longer even original or anticipated. If u think I will let u lead me down a path of waiting for a refund for months that turn into years you are sadly mistaken. You need to be held accountable both legally and morally for your actions. You can not claim start up for 4 or 5 years. Your company has tge like of a phone sale scam company. They don't fulfill promise and they face fines and even jail. You have no right to ask any of the people to wait any longer as you hold their money.

  *************************

  ave taken people's money and had 0 literally 0 fulfillment. Imagine since 2020. BEFORE THE PANDEMIC THRU IT AND AFTER! NOTHING BUT EXCUSES AND LIES. STOP THEM FROM scamming more people please! This is seriously illegal and wrong. Please help!

  Business Response

  Date: 05/24/2023

  Hello,

  Thank you for reaching out to us about this complaint from *************************. Attached is a screenshot of the email I sent to *************** on Monday May 15th 2023 at 9:29 AM in response to our email exchange (second attached screenshot). 

  **************** pre-ordred the Jamstack 2 unit through our Indiegogo fundraising campaign on Nov 22, 2020. Unfortunately the production run was delayed due to supply chain issues rising out of the global pandemic - issues regrettably outside of our control. Our Jamstack team is now in the final stages of testing out the firmware, and we expect to have the Jamstack 2 smart amp shipped to customers in fall 2023. We continue to have the pre-order available for purchase on our website, along with the line of JS2 accessories. Updates on the product have been posted regularly on our Indiegogo campaign page, here: ********************************************************************************************************************

  Below my message here I am including the message I sent to *************** on Monday May 15th 2023, to his ************************ email address.

  I am happy to answer any questions and can be reached at *********************************

  Best regards,
  *** at Jamstack
  
  --------------------------------------------------------

  9 days ago (Mon, 15 May 2023 at 9:29 AM)
  
  To:************************
  Hi ******,
  
  Thank you for getting back to me. 
  
  I'm sorry to hear that you're feeling like you've been scammed! I do understand your frustration in the waiting process - we've had to postpone the shipping date on several occasions due to closures and delays in the manufacturing chain. Those facts are frustrating for us all.
  
  We're delighted to finally be in the end stages of the development of the Jamstack 2 smart amp. To convey this forward momentum to customers, we're planning to post a 'progress bar' on our website, so that updates in the process are visible to people as we edge nearer to our final shipment date. We're a small team here, and mostly musicians ourselves, and we're eager to get this amp out into your hands! 
  
  You mentioned "Money back has been requested with no reply 3 times." If you prefer to have your purchase refunded I can certainly set that in motion for you. 
  
  Our social media manager refers people over to the customer support team here when any questions arise, so I've reached out to you here to open this conversation. We did relaunch our channels there in anticipation of the upcoming product release for pre-orders. The Jamstack remains available for pre-order through our website, as well, in tandem with the accessories available for it. I've been testing out the Jamstack 2 amp myself at home, and running the firmware through its paces - we want to be sure we're putting out the best possible item. 
  
  I'm here to help, if you have any questions. 
  
  All the best,
  *** at Jamstack

  Business Response

  Date: 06/01/2023

  Hi ******,

  Thanks for getting back to me. 

  We can certainly refund your original purchase amount of $299.00USD, as outlined in our reply to you at ************************ on Monday May 15th 2023. We issue refunds through PayPal - do you have a specific email address connected to an account there? 

  Refund requests an be sent to our ********************************* email address. We won't be automatically issuing refunds to individuals who pre-ordered the Jamstack 2 unit, because we're in the final stages of getting the Jamstack 2 smart amp ready for release to them. We're very grateful for the support of early Jamstack supporters, and continue to work toward the launch of the Jamstack 2 amp. 

  Our current projected shipping time is late summer / early fall 2023. To help address the concerns of folks like yourself who have been waiting on the JS2 release for quite some time, we've decided to post a progress bar on our website, with specific dates for benchmarks along the way, leading up to the shipment date. We'll be updating that progress bar as we hit those benchmarks getting the Jamstack 2 out to everyone who preordered it. That way everyone (existing and new customers included) can check the status as the shipment date approaches. We expect to have that progress update available to everyone in the next couple weeks.

  In the meantime, our most recent ********* post for Jamstack 2 ********* can be seen here: ****************************************************************************************************************;
  
  You can reach us any time at *********************************
  

  Kind regards,
  *** @ Jamstack

  
  
  

  Customer Answer

  Date: 06/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Not because the business satisfied me or my wishes in any way what so ever but because at this point I may as well wait it out. Besides, I don't have a PayPal any longer to recieve payment. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/28/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19996602
  
  I am rejecting this response because: clearly you can see in my screen shots the date of my purchases was in 2021 .. no where then did it say **** in the summer to be released. Might say it now on the website but that has nothing to do with the fact I got told over and over when I would receive it and one lie after another for years .. communication is terrible but not only that but to say when I purchased it was in ********************************** my screenshots 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/04/2023

  Hello BBB,
  
  Thank you for reaching out to us about this complaint.

  The Jamstack 2 amp is available on our website only as a Pre-order, here: **************************************************************************************
  

  Specifically, the details for the items purchased in this order can be seen here, and are posted with a 'summer 2023' shipping date: **************************************************************************************/products/jamstack-2-with-wireless-accessory

  Attached is a screenshot of that detail, along with a screenshot of the product description, where the summer 2023 shipping date is visible.

  Our current projected shipping timeline is late summer 2023, though we're not yet able to confirm an exact projected shipping date. It may possibly be fall 2023, as we have not control over constraints in shipping and supply chain issues.

   We sent a newsletter by email in mid-April to all purchasers, explaining our updates. That message was an amalgamation of the two most recent updates posted to our Indiegogo campaign, detailed below:

   - We posted a progress update to Indiegogo earlier in April - that can be seen here: ***********************************************************************************************************

  - There's a video from ***** posted to Indiegogo before that one, as well: ****************************************************************************************************************;
  
  We're very grateful for the support of early Jamstack supporters. We know it's hard to wait on things. We'll continue posting progress updates to Indiegogo and emailing these updates out to customers through our newsletters as the finish line comes nearer.
  
  Above all, we remain eager to get your Jamstack 2 amp to our customers, and continue to work toward that launch day!
  We can be reached at ********************************* with any questions - we're happy to help.
  

  We can be reached at ********************************* with questions, any time. 

  All the best,
  ***** @ Jamstack