Business ProfileforJacob's Air Conditioning & Heating Inc.

If I could give negative stars I would. The owner is a horrible, horrible person. I never imagined someone working in the customer ********************** field would act with such incredible rudeness. During the initial phone call, he (Mr. *********************** stated he needed an e-mail to send a billing invoice and I assumed I would have X amount of days to pay, as per usual with other heating/plumbing/service companies. After the visit, he asked for the money while still in my home. Obviously I was shocked and tried to explain the misunderstanding. His reaction was to roll his eyes, shake his head, and insult me by assuming I was making up the story to not pay for his visit. I received his invoice with a zero dollar amount owed, basically writing me off as a liar, manipulator, and someone he already jumped to the conclusion had never intended to pay in the first place. Now as an old-fashioned farmer at heart, telling someone their word is no good when you've just met them is pretty much the ultimate insult. This was on a Thursday. Called him on the following Monday to pay the original amount, despite it being zeroed out, and tried yet again to explain the misunderstanding. He argued with me on taking up more than 5 minutes of his time to explain something he didn't want to hear and stated he didn't want me as his customer. This, from a man who was on a phone call with someone willing to give him money for an invoice he had zeroed out. He emailed me a link with the new invoice and promptly hung up on me. I'm in complete shock at how someone who has his own business in a small, rural area where word spreads very fast, could get away with treating decent, honest people so horribly and still stay in business. Paid my invoice and learned my *******

The misunderstanding is completely my fault, after explaining our service call process and costs I should have stated that payment is expected at time of service. I sent a copy of your service invoice so you would have record of what was found and done (not charging for the service was my prerogative). After speaking with you this morning I agreed to resend your invoice with the diagnostic fee as requested - thank you for your payment.