Business ProfileforNext Door & Window

On June 28th, 2023, I purchased ten ****** windows from their Elevate collection through Next Door and Window. The windows were installed on October 3rd, 2023, by Next, on October 5th I contacted Next Door and Window to inform them that each of the 10 windows had multiple defects on the interior wood trim, and the window cranks location did not match the pictures viewed by me at the time of purchased. Over the next couple of months several workers from Next came to inspect the windows. The solution proposed by Next Door and Window was a couple tubes of caulk, without addressing the window crank location and warped bezels surrounding the locking levers.With nearly $20K invested in the windows that solution is unacceptable. In December Next Door and Window said they would contact ****** to inspect the windows, and has repeated that statement many times, yet here we are 6-months after installation and NO ****** rep has arrived, and Im stuck with defective windows.On top of that Next Door and Window created the problem by failing to report the defects after The new windows are checked double checked triple checked a total of eight reviews for accuracy and exactness. Needless to say, customer service is NOT one the Nexts strong points here. Additional pictures available upon request.