We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

MistHub, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received order confirmation over a week a go. Money has left my account. Haven't received shipping info or any update. Reached out to business 4 times and haven't had a reply.

    Business Response

    Date: 06/07/2025

    Hello!

    Your order MH494225 has been processed and fulfilled and is still making its way to you as per **** tracking.

    **** tracking: 9434611206217820125981

    Please refer to the following link for the **** tracking page.

    ***********************************************************************************

    Please let us know should you need further assistance.

    Customer Answer

    Date: 06/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 26, 2025 with Misthub for 4 disposable vapes. My order was supposed to be delivered on April 3, 2025 and I never received the order. I have wrote 2 reviews on their website and I have sent them an email and no one has responded to me. I received an automatic email from the poor review i wrote and have responded to it twice now and still nothing from Misthub.

    Business Response

    Date: 04/28/2025

    Hello!

    **** may have faced a scanning error/unforeseen event in their delivery network that has affected your package.

    Upon checking, we have attempted to file a claim but were unable to as **** indicates that claim has already been filed but not on our end.

    (Please see attached screenshots)

    We kindly request that you send us a screenshot of the e-mail from **** confirming that the information has been completed and if they were unable to provide a resolution. This information will be provided to our warehouse team for review.

    **** tracking: 9400111106150832708195

     

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Selling vapes online to minors, not verifying identity.

  • Initial Complaint

    Date:02/26/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got less than half my order because they didn't put enough postage on my package and lost money. They made no efforts to make amends. I'm not even getting my $15+ shipping refunded after **** states they messed up the shipping as you can see from screenshots. And order protection was a waste of money too. I deserve my shipping and order protection refunded... why would i need to use order protection to protectme against errors their business made?!

    Business Response

    Date: 02/28/2025

    Hello!

    We have recently sent a reply to your concern on our inbox as well.

    Please refer to the following message.

    "As a one-time courtesy, we will refund you the shipping fee for the entire order you have placed. It has been issued to your account with us through a $20 gift card/code which you can you towards your next purchase.



    Future instances if and when your order encounters the same issue of having "Unpaid Postage", you can let us know as soon as you find out and we'll always be able to reship OR refund the products in case they are out of stock. **** does not notify us of these unpaid postage errors unfortunately.




    Let us know should you need further assistance."

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:02/20/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few weeks ago I ordered ***** from an online company. 5 out of 10 did not work. I tried contacting the company. None of their phone numbers work and can only be done by email. They offered for me to mail them back and they will determine if I can be compensated. My problem is, I paid for a new working product and they were not. I am offered zero guarantee when I return them. I must pay for shipping. I asked if I could have them just replace the non working ones and they told me no. I would have to reorder which means I would have to repay shipping again. They offered 10% discount which isnt even half the shipping. I am seeking to have replacements sent to me.

    Business Response

    Date: 02/26/2025

    Customer was asked how many of the items were needed to be returned so that a return label can be provided. We have stated that the customer shall be compensated once the warehouse has confirmed receipt of the return. The return label is a form of compensation for the shipping fee that was initially paid for and that a gift card exceeding the value of the defective 5pcs can be offered on top of the 10% discount code that has been mentioned as a gesture of goodwill

    Business Response

    Date: 02/26/2025

    Customer was asked how many of the items were needed to be returned so that a return label can be provided. We have stated that the customer shall be compensated once the warehouse has confirmed receipt of the return. The return label is a form of compensation for the shipping fee that was initially paid for and that a gift card exceeding the value of the defective 5pcs can be offered on top of the 10% discount code that has been mentioned as a gesture of goodwill

    Business Response

    Date: 02/26/2025

    Customer was asked how many of the items were needed to be returned so that a return label can be provided. We have stated that the customer shall be compensated once the warehouse has confirmed receipt of the return. The return label is a form of compensation for the shipping fee that was initially paid for and that a gift card exceeding the value of the defective 5pcs can be offered on top of the 10% discount code that has been mentioned as a gesture of goodwill

    Customer Answer

    Date: 03/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they send a shipping label and compensate for the shipping fee. Previously I believe it was $14.60. 

    I have not received a shipping or return label nor did they offer to compensate for the shipping fee before. 
    Sincerely,

    ***** *********

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought two items off their website with my first order one item arrived defective so they issued me a gift card which I then used to purchase two more items ( one using the gift card and then paying the difference with my debit) and the item that I used the gift card on wasnt in stock so they decided to give me a refund. Now instead of refunding to my debit card which is what was used for the purchase they just decided oh h*** well just give you that $ back on your gift card so you have to shop at our s***** a** store again? What a f****** scam of a business!

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 10th, ************************************** 2 shipments. The order shows as fulfilled on their website. One bottle of liquid was missing from the order completely. On their website, they have a contact us section, but the link for their live chat option is not clickable. and there is no other contact information listed. They also make you pay for "Order protection" which seems to be the only way to report problems with your order. Seems like a really scammy business practice.

    Business Response

    Date: 12/05/2024

    We sincerely apologize for the delayed response as this has fallen under our spam folder.

    We believe that we have already compensated the customer with the appropriate amount as the order protection purchased by the customer handled this already. The customer was already refunded for the missing item last June 20, 2024 as she has already filed a claim through order protection. The item in question was not shipped out due to the lack of inventory at the time of fulfillment. We sincerely apologize for this matter. We however, did not receive any complaint through our customer service email. The refund included the appropriate taxation that came with the out of stock item.

    These facts are supported by the images we have provided with this response.

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed that even tracking my order of was being sent to the other side of the country. I've called at least 4 different phone numbers that do not work, and they haven't responded to any of my emails, but they sl seem to send me advertisements. Also it said that a roadman9k.com was who I was booked by. And when you call them. **************, it gives you a message saying there's a high call volume.

    Business Response

    Date: 12/05/2024

    We sincerely apologize for the delayed response as this has fallen under our spam folder

    To address this issue, we have received this concern and addressed it accordingly already. We received the complaint of one shipment being shipped to our warehouse in *********. This is due to the NY state regulations preventing direct shipment from one of our warehouses directly to **. We have informed the customer of this issue. We have also received only a single email regarding this and have responded accordingly. As for the calls, we were going through a transition period at that point in time and that rodman9k is also associated with us. 

    We have provided photos supporting these facts.

    We believe that this issue was already addressed accordingly and that the customer already received the parcel being disputed as stated by the tracking information. The provided image of the tracking information we have attached is the only one that has been redirected to our warehouse. The other 2 shipments have been shipped and delivered to the customer according to USPS. 


  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/26/2024 I ordered off Misthub's online site.I haven't received my order and the number listed on there site is not working.

    Business Response

    Date: 12/05/2024

    this matter has already been resolved as the customer already filed a chargeback for the issue. 

    it seems **** has lost this parcel after picking it up from our warehouse before it got the chance to get scanned. 

    We also provided a photo of the last interaction and response of the customer to our attempt to resolve this matter. We have issued refunds for the items that were out of stock and that the parcel has been packed

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on the vendors website on Nov 18th with estimated shipping to arrive at my location within ***** days. 10 days after the order was placed, there has been no shipping confirmation...and reaching out to the merchant has been nothing but a stall. I originally reached out to them on Nov 25th, and was told that it might take a little longer than expected. I reached out again on Nov 28th and asked them to provide me tracking information or cancel the order. I was then informed that they would not cancel the order until they could get confirmation of shipping which could take up to 3 buisness days. I then told them that if there has been no tracking information, then the item has not shipped. Overall, this has been a bad experience from a company who is refusing to refund due to their own logistical issues and appears to be trying anything to prevent returning my money. In the mean time, my resources are tied...preventing me from purchasing elsewhere.

MistHub, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.