Complaints

This profile includes complaints for Green Air Care Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Air Care Group, Inc.

  1566 Barclay Blvd Buffalo Grove, IL 60089-4530

  
• 

  Green Air Care Group, Inc.

  800 W 5th Ave Ste 100H Naperville, IL 60563-4918

  
• 

  Green Air Care Group, Inc.

  3257 N Sheffield Ave Ste 113 Chicago, IL 60657-2270

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23, 2024, **** Alekseviek, Vice President of Green Air Care, inspected my condominium's air conditioning ducts for mold. He informed me that mold remediation and an Aeroseal treatment were necessary and quoted a total of $5,520 for the job. I issued a check to **** for $3,000 as a deposit toward this work.Despite assurances that a representative named ***** would follow up to schedule the service, I received no communication from the company. When I inquired the following day, ***** informed me that Green Air Care does not perform mold remediation, advising me to hire an external provider for that service. Following my complaint to ***** regarding Green Air Cares misrepresentation, she contradicted her initial statement and asserted that the company did provide mold remediation, sending me an email with a revised work description to that effect. However, when I sought confirmation from **** via email, he contacted me directly and reiterated that Green Air Care does not, in fact, perform mold remediation services.Due to this misrepresentation, I canceled the contract and requested an immediate refund of the $3,000 deposit. Although **** claimed he had processed the refund directly to my bank account, no funds had been received. Following my written demand, ***** *********, another company representative, alleged that a refund check had been mailed; however, no such check arrived. Upon further review of the initial estimate, I noted that **** did not document my $3,000 payment.I have enclosed the supporting documents for this complaint.

  

  Business Response

  Date: 11/04/2024

  Customer did request a refund for the ***************** but expected it to be the same day. Since the original check was already deposited, we had to wait till it clears before we can issue a refund. Ultimately the refund was issued within 48 hours.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22490790
  
  I am rejecting this response because: Dear BBB,
  
  Thank you for accepting and following up on my complaint. In response to your recent correspondence, I must inform you that representatives from Green Care Air have provided misleading statements regarding my refund. Despite their claims, they have neither deposited the $3,000 refund into my bank account nor sent me a check for this amount. Since October 24, 2024, Green Care Air has repeatedly asserted that they mailed a check to me, which I have not received, nor they provided to you any evidence to support this claim. They are misrepresenting the facts to you as they have done with me. This is precisely the reason for my complaint against Green Air Care. They claimed to have sent a check, yet this assertion is demonstrably false. Green Air Care has failed to provide any substantiating evidence to support their claim, such as a copy or image of the alleged check. This lack of proof underscores my concern regarding the accuracy and integrity of their statements.They are engaging in fraud and deception!

  I appreciate your assistance in helping resolve this matter.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/08/2024

  Refund check has been sent via **** on the 25th of October. We have reached out to customer asking to wait over the weekend and if not check arrives, customer is welcome to come pick one up from our office or we can send another check with ****

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the businesss response regarding complaint ID ******** and am satisfied with the resolution. However, I wish to clarify that I received the $3,000 check refund today, November 11, 2024, via regular mail. Therefore, the claim that it was sent to me on October 25 by **** as stated by the Green Air Care representative, it is not true.

  I want to thank the BBB for its assistance in helping me recover my funds. 

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized ****************** cancelled December 2022. Delivery refused 09/25/23. **** camera supporting refusal. Then they charged my credit card they had on file from years ago. Cancellation notice sent December 31 and had further texts supporting my stance on never doing business with this company. I received no product and they used my old card on file for $274.00. This is unauthorized charge to my card. On 06/29/23 I had further texts with ****** advising them to never contact me again as I would never do business with such an unethical place and now they did this.

  

  Business Response

  Date: 07/24/2024

  Please see the attached document.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 20654821
  
  I am rejecting this response because:

  I cancelled all services and filed the complaint 10 months ago.  
  

  They didnt respond I do not accept and do not want anything to do with this unethical operation they call a business who processes unauthorized transaction on my credit card for services cancelled in 2022!
  

  I do not accept!

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/02/2024

  Customer cancelled their membership and refund of $274 dollars for the customer has been issued on 9/26/2023. We are not sure what else the customer would like for us to do at this point - we have met their demand to refund the products they did not want.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday April 22, 2022 I ordered an air conditioner from Green Air hoping to use the coupon for $1500. I was told the air conditioner would cost **** dollars. At first I was happy with their service but things changed very quickly. The unit wasn't really working but I figured the reason was because I needed my air ducts cleaned. The unit only worked if it was 80 degrees or lower outside. I decided to give the company this year to have them come out and clean my unit.The tech told me I needed a new capacitor and preon which would cost around 500 dollars. How could I need all this when I had the unit for one year. I told the tech they had lowered the size of my unit and it wasn't big enough for my house. In 30 years I never had a problem keeping my house cool and that my windows weren't great and all the other problems he was saying to me. I decided to call the owner about the problem and he said I needed some wiring that I declined to get for the unit. Why would I pay $**** dollars for an air conditioner that isn't going to work. When the tech came he never said that was a problem . The owner told me even if I ha paid the 500 the unit still wasn't going to work. Does this make any sense to you? The owner was the rudest person I have ever dealt with in my life. I have been in the service industry for over 40 years. He was belittling me the entire time. I told him I was contacting the BBB and he said he would write a response back saying I was angry and it was fine. According to their contract it says "100% satisfaction, If for any reason you are not pleased with your final outcome we will either redo the job or refund you accordingly. I have attached all the persons I received from them.

  

  Business Response

  Date: 07/24/2024

  Please see the attached document.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had this company Greenair care came to the house and installed a new AC unit. its only been few years and unit is not cooling. I have spent $7000 to get this installed. when I contacted the company, and they are asking me to pay about $250 month to keep my warranty active. I have never seen any new ac units given up on someone. person I have spoken to over the phone was so rude. she keeps asking me to pay the money. I had an issue soon after the unit was installed and had someone come out to check it out. technician told me that it was not properly installed. So, I have nothing but a problem with this company. Please help me resolve this issue with them.

  

  Business Response

  Date: 07/24/2024

  We had installed the unit in June of 2022 with no issues. Dec of 2022 customer called and asked to review the unit. We explained that we can come out and also suggested that customer signs up for preventive maintenance which is required by the manufacturer to ensure they have parts and labor warranty for years to come. Customer declined to sign up for the Preventive Maintenance. We did go out and identified humidifier cord has been disconnected and the issue was fixed. We have not heard back from the customer and consider this case closed.

  Customer Answer

  Date: 07/27/2024

   
  Complaint: 20505568
  
  I am rejecting this response because:

  
  Complaint: 20505568
  
  I am rejecting this response because: when we called the office to send someone to look at the unit, the person who answered the phone was very rude. She asked me to pay for the past due membership, which I have no idea what she was taking about. She refused to send someone at the house even after she confirmed my unit is under warranty. as per the message received from the company after a year of complaint. Last time a person came to my house was after a week of installation, because the initial tech who installed a unit didn't connect the wires correctly and it was causing the problem with the thermostat. and that was the last time someone came to the house and also answered my question about humidifier working properly when asked. I really wish I have gone with different company to install my unit. Lots of people have told me why I have gone with this company. They have a reputation of forgetting about the customer after installing the unit. As we can see it took them only a year to respond for the complaint. This really tells you what kind of people you are dealing with. I hope this complaint is taken seriously by BBB and should take some action about the company.
  Sincerely,
  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/02/2024

  Per our last communication, we have corrected the issue the customer had with the humidifier and notes from our Tech states that all is in working order. If there any additional issues with the system we would be happy to look into it and repair. At this point we show no further request or issues that are outstanding. We do over ***** install every year and always want to ensure all our customers are happy. We are open to discussion.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/2022 I have signed the agreement to purchase new Furnace Carrier Comfort 96% AFUE ***** Btuh with 20 years of warranty for labor and parts to replace the existing one from Green ******** as recommended by the Sales person **** that came and inspected the space for the Furnace and my **** SQFT Condo. The price I paid was $4,310.00. On Christmas 12/25/2022 installed above listed Furnace stopped working. The technician came and said that there is nothing that can be done. Since the temperature was below 0, I had no choice but to let them replace the Furnace. The replacement Furnace is Carrier Performance 80% AFUE ***** Btuh. The price I am paying this time is $6,135.00 which came to the overall price of $10,445.00 for one less efficient furnace installed and one brand new efficient furnace that is sitting on my balcony and reminds me of the extraordinary price I have paid for my lack of experience and knowledge and overall common sense that have led me to bankruptcy because I have trusted that Green ******** is a professional HVAC Company. I would like to also mention that I have been laughed at my face by the Green ******** Technicians that came to install the Furnace both times, because I was played out by Green ******** Sales like they are not the same Company and I have been advised to file this complaint by the Green ******** Technician that came to connect my AC in April 2023.

  

  Business Response

  Date: 07/24/2024

  Please see the attached documents.

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 20200884
  
  I am rejecting this response because:

  I have paid full price for two furnaces and have one.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/02/2024

  Both installations have been approved by the customer, allowing us to replace the system - which is a conclusion mutually we agreed to proceed with. We are not sure what else we can do at this point, when all work has been done per agreement. If this was a small product we can take back or remove to keep the customer happy we would have, but given that it's HVAC installation, we can not simply come back and remove it and leave the customer we no furnace. We are open to suggestion.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to purchase a water heater around September 30, 2020 and receive a quote from **** from Green ******** (see Exhibit A). It shows that it only has 7 years of warranty, which is different from the 10 years he promised over the phone. I talked with **** and told him that I wouldn't purchase it without a 10-year warranty. Then he sent me another email quote (see Exhibit B) with 10- year warranty on the same day. So I purchased the water heater and a humidifier at the price of $1700 (labor included). On December 16 2022, I noticed that the water heater stopped working and we had a leak in the garage, where the water heater was installed. I called the Green ******** and paid $299 emergency service fee to get the issue resolved or at least stop the leaking. A technician came to my house, stopped the leaking, and told me that the water heater died. I talked with **** at Green ******** on December ******************************************************************** since it is still within the 10 year warranty. As I was talking with ****, I discovered two things: 1) The warranty was 6 years, not 10 years. The email quote that **** sent to me in 2020 was deceitful. 2) In the quote sent by ****, he took out the language of "Recommendation to make sure maintenance is done on an annual basis. Warranty will be dropped to 1 year warranty only if not following this guide". I wish I could see that note in 2020. But sadly the note was sent to me on December 2022, after the water heater died. I had to agree to pay $700 to fix the issue because we cannot survive the winter without water heater ($211 for expansion and $489 for labor costs for a new water heater). But with the deceitful business practice at Green ********, I think a refund of $589 ($100 for overcharge on emergency service and $489 for labor costs on installing the water heater) should be returned to me. I wouldn't buy the water heater if I knew it has only 6 years of warranty. Thanks for your time.

  

  Business Response

  Date: 01/18/2023

  Thank you for your submission *****************. Green ******** was not previously informed of any issues or concerns, until receiving a BBB inquiry.
  Yes, it appears that there was a mix up with the warranty on the original water heater sold by **** from Green ******** in October 2020. The discrepancy is whether the warranty is 6, 7 or 10 years. This information was discussed and per my understanding, resolved between you and **** (the manager who handled your account since contacting us in December, 2022).
  However, the warranty discrepancy doesn't factor into this particular scenario. The warranty is upheld with regular maintenance on the equipment. Green ******** was not hired to perform maintenance on the water heater since the installation date 2 years ago in 2020.
  In December, 2022 the original water heater was replaced under warranty at no charge, though there was no maintenance performed.
  The $299 service call fee was for dispatching a service technician after business hours on 12/17/22 due to a water leak. The option was given for you to turn the water heater off until the morning and we would dispatch a technician at no charge the following morning. You requested and agreed to an after hours dispatch at a rate of $299. Those details are attached here for your reference.
  The additional charge of $700 was for the water heater expansion tank, a separate item from the water heater itself.The expansion tank releases pressure so the water heater doesnt overheat,crack, fail, etc. This was a recommendation from **** and you agreed. Invoice is attached here for your reference.
  **** is the manager assigned to your account. He did try contacting you with no response.
  We would like to resolve any issues or concerns that are outstanding. Please call our office at ************ and ask to speak with *******. She will put you in touch with ****-hes usually out on the field.
  I look forward to assisting you.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18643553
  
  I am rejecting this response because:

   

  **** told me on the phone that the expansion tank is $211 and the installation fee for the new water heater is $489. And after the technician was done installation, he was in a rush to leave and ask me to sign for the invoice of $700 right away. I assumed it is the same as we discussed on the phone and signed it. After the technician left, I realized that they put down $700 under expansion tank and put down $0 for the water heater installation. If you check on the internet for the same type of the expansion tank, it costs no more than $100 per unit. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 01/25/2023

  Thank you for your update. **** and myself have both tried to call you directly to discuss and resolve. A partial refund has been approved.

  Please contact me at ************ or ************************************************

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************