Complaints

This profile includes complaints for SBC Waste Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SBC Waste Solutions

  2401 Gardner Rd Broadview, IL 60155-3717

  
• 

  SBC Waste Solutions

  2315 Gardner Rd Ste A Broadview, IL 60155-3700

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of ************ IL. ************ contracts with SBC Waste Solutions. Today *** only picked up half of the trash that was placed properly at the curb. I pay for 3 trash cans to be serviced and only two had been picked up. Trash can be placed next to the cans properly for pick up. None of the trash bags were picked up. I have attached the trash that was never removed. I called to ask why, I was told to email pictures, and I would receive a phone call back. *** when there is what they consider bulk items; they charge an additional fee. Which I have always paid without complaint. Today when customer service called me back, they stated that all of the trash was picked up and someone in my household placed more garbage out to the curb after picking up. That was a complete lie. I am still at work; my husband and son were both at work when the trash was picked up. I received a text picture from my son stating that all of the garbage had not been removed. The third garbage can have a sticker stating they were not picking it up. I pay for a service every month and I expect service. *** told me that would not be sending any one out to service the trash and it would have to wait until next week. This is a completely unacceptable response. I want my fee for this week reimbursed since they did not do what I pay for, and I want a result immediately. 

  

  Business Response

  Date: 11/07/2025

  Hello,

  SBC was also alerted of this incident by Village of ************ staff who were fielding the very same complaint - someone from our organization reached out to the individual who filed the complaint yesterday. My understanding of that conversation's conclusion was that Ms. ***** had agreed to withdraw the BBB complaint after speaking with my colleague.

  Thank You and Best Regards,

  Will *******

  Business Development Manager

  SBC Waste Solutions

  Customer Answer

  Date: 11/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint against S.B.C Waste Solutions****** has been resolved.  The owner of the company reached out to me and resolved all issues regarding this matter.  Please close the complaint.
  
  Thank you,
  
  ****** *****
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SBC waste is continually causing damage to my garage. They have dented a section of my garage door, tore/dented flashing around my garage door (Caused by the robotic arm hitting the flashing as they grab or return the tote) and dented the downspouts for my gutters on my garage. I have reached out to them numerous times over email, didn't receive a response, then reached out to them over ******** messenger, for which they finally responded and their associate ***** ***** was unprofessional in his response to me. ***** claims that they (SBC Waste) only keep 2 weeks of camera footage from their garbage/recycling truck cameras. So if you happen to not report the damage you've found on your property within 2 weeks, *** denies the damage you report to them. I find this to be pretty ridiculous because all of the damage aligns with where the garbage cans bump against my garage when they return the totes/cans to where they were originally stored against my garage. The damage started as soon as *** adapted the robotic arms which grab the cans from where they sit, dump them into the garbage ****** on the truck and then return them to the area they were grabbed from. The truck driver operating the robotic arm is not careful when he is operating it, and usually slams the totes/cans into my garage. I have included pictures of my downspouts that shows damage from June and damage that I noticed from the same area today. There is more damage to the downspout compared to back in June when I took the initial pictures. I have a video of the truck/robotic arm causing damage but i cannot upload it to this claim. You can access it here: *************************************************************************************************************************** I would like them to pay for the damages they have caused.

  

  Business Response

  Date: 10/27/2025

  Hello,

  Please see the link provided to the video on ****** drive showing the height of the damage not consistent with the height/placement of our cans. This is something that happened 5 months ago which we disputed with the resident at the time of the incident. The video the resident provided does not show any damage being done.

   

  **********************************************************************************

  Customer Answer

  Date: 10/29/2025

  Complaint: 24060893
  
  I am rejecting this response because:
  
  The damage absolutely coincides with the height of the *** waste totes/cans.  *** continues to deny that they caused the damages because I didnt notice the damage within their 2 week window where they can review the footage from their trucks camera.  You can see the truck operator bounce the tote/can off my downspout in the video I posted a link to from my Dropbox.   
  

  I have submitted more pictures showing the damage lines up with the *** totes/cans.  Visit this link to view pictures showing that the damage lines up with the *** totes/cans. There is also a video from todays pickup showing where the tote was located before and after the robotic arm moved the tote and that its now resting on the downspout.  I also included a video of me explaining the location of the damage and how it lines up with the *** totes.  
  
  *************************************************************************************************************************************
  
  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 11/04/2025

  We appreciate the opportunity to respond to this concern and understand the frustration that can arise when property damage is suspected. SBC Waste Solutions takes all such reports seriously and thoroughly investigates them.

  In this case, the resident first contacted us more than two weeks after the alleged incident occurred. Because our on-board video monitoring system retains footage for a maximum of two weeks, we were unable to review video from the date in question. We immediately spoke with the driver servicing this route, who confirmed that no contact occurred with the residents property.

  The resident later provided a video which he claims shows our driver bouncing the refuse container off his downspout. However, after reviewing that video, it clearly shows our driver placing the container down carefully - review of the video shows clearly there is no bouncing or impact reminiscent of bouncing whatsoever. While the can is rested against the downspout after being placed back, there is no evidence of impact or damage occurring, because when the can is placed back it slides into a groove in the downspout where there's an existent dent. In fact, in the video, this dent is visibly present before the driver sets the can down, and remains unchanged afterward.

  While the resident has stated that the damage is consistent with can height, he has not provided timestamped photographic or video evidence demonstrating that the damage occurred during our service and not that of the previous hauler. Without such documentation, and given the timing of the report (and furthermore that we are now 6 months after the time the resident reported this to us) *** cannot assume responsibility for the claimed damage.

  We also note that the residents requested repair estimate of $1,800 for minor downspout and garage door dents appears disproportionate to the scope of work described based on typical market rates (e.g. $4-11/linear foot of downspout and approx. $50/hr in labor, not a very labor intensive repair).

  *** remains committed to delivering professional and courteous service to all residents. We encourage prompt reporting of any future property concerns so that available footage can be reviewed and appropriate follow-up can be conducted in a timely manner.

  Respectfully,

  SBC Waste Solutions

  
  

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24060893
  
  I am rejecting this response because:

  The repair estimate is what I have listed because not only does the downspouts have to be replaced but also the aluminum capping around the opening of the garage where it was damaged as well as the whole door section has to be replaced where it was dented.  Its an insulated door so there is no way to repair the dent.  Call around and get quotes to have a whole door section replaced and aluminum capping custom made for around the door and youll see for all the repairs Im not exaggerating the cost.  Nothing is cheap these days.  Garage door sections are expensive!
  

  As for time stamped video footage, what exactly do you want me to do?  Replace the downspouts, capping and door sections on my own dime and wait for you guys to damage it again?  If you look at the photos I originally sent you and compare them to the photos and video I sent after last weeks pickup, you can see the downspout, especially on the south side of my garage is more crushed in than the original photos show.  Your driver places my cans back carefully for a week or two, then goes back to his old ways of slamming them back into my property.  Its obvious that the damage is caused by the operator operating the robotic arm in a careless way.  Last weeks pickup footage I supplied shows the operator banging the can off my downspout again.  Today he gracefully placed it far away from my garage because Im sure you told him I was complaining again.  Heres this weeks video:  ***********************************************************************************************************************************************

  Its time you admit responsibility that you caused all this damage and pay for my repairs and we can be done either this till you damage my property again.  At that point I will make sure you and I both have footage of the damages occurring by reporting the damages right away.  I will check my property every garbage pickup if I have to. If everything is fixed/repaired and then all of a sudden theres damage again, then its obviously on your operator and the damage hes causing to my property.

  I obviously cant show you new damage each week because you just go back to saying this original complaint happened months ago and theres no proof of damage because my property is already been damaged by you and I cant show you fresh damage without repairing everything first.  So the basis for you not being responsible for the damages is ridiculous.  I would have to mount a camera directly over my cans so that you cant make excuses anymore - and Im not going to do that.  My footage last week shows contact between your cans and my property when the cans are picked up and returned to where they were.  Everything thats damaged is this aluminum or thin steel (on the garage door).  It doesnt take much of a hit to dent/damage aluminum and thin steel.  

  Sincerely,
  

  **** ***********

  

  Business Response

  Date: 11/07/2025

  We appreciate Mr.Ostaszewskis continued communication and the additional details provided. SBC Waste Solutions has once again carefully reviewed all materials submitted,including the most recent video link shared on November 5, 2025.
  
  After thorough review, we find no evidence within the video or prior documentation that confirms our vehicle or driver caused the damages described. The footage shows the container being handled and set down in a controlled manner, with no visible contact or impact consistent with the type of damage claimed.
  
  While we understand the frustration surrounding this situation, there remains no verifiable proofsuch as clear time-stamped footage or third-party evidenceshowing SBC equipment directly causing the damage in question. The dents and other issues appear preexisting, and there is nothing in the materials provided that definitively links our operations to any new damage.
  
  For these reasons, *** cannot accept responsibility for the claimed repairs.However, as a precautionary measure, we have reminded our route manager and driver to continue exercising extra care when servicing this location. *** remains committed to maintaining professional and respectful service for all customers and will continue monitoring the site to ensure ongoing satisfaction.

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24060893
  
  I am rejecting this response because:

  I have submitted time stamped footage showing contact being made between the *** trash bins and my property and *** refuses to accept the fact that the contact being made between the trash bins and my property, no matter how lightly they are being placed, is causing damage.  
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my bill as soon as it arrives. The bill covers 3 months of service. Today, on trash day, I received a call that my account is locked and the garbage won't be picked up due to not paying the last bill. I asked for the supervisor and asked her why they didn't notify me during the three months between billing as my account should show I pay immediately after receipt way before the due date and they said they sent 5 notices via mail. I checked the **** informed delivery and there were no notices sent. I asked for a bill to be sent via email to me and set it up for immediate payment. Then they said they couldn't take it off hold until I paid the fee via credit card AND a truck return pickup fee of $60 dollars per the male *** I talked to. Even after that they said they couldn't contact the garbage truck to add it back to the route!I have proof from **** informed delivery that I never received any notices. If they had called before trash day it would have been handled. I sent a check and paid via credit card with the supervisor so I expect a refund of the double payment and refund of any return truck fee since the truck hadn't come by yet to pick up. She won't guarantee my garbage will be picked up today as she can't contact the driver but later said she'd talk to someone.*** needs to fix their processes of contacting people on the day of pickup that a bill was missed (not delivered) and the garbage won't be picked up.

  

  Business Response

  Date: 09/18/2025

  I just spoke with **** on phone for nearly an hour - we have resolved the issue - there's some sort of technical error on the backend of our billing system with her profile that we are immediately investigating, meanwhile confirmed the check she sent per her request would be applied to next billing cycle since we have not yet received it but were in immediate receipt of her credit card system. Her trash was recovered 9/17 w/ no return fee.
  After speaking with **** and her providing me with screenshots/recordings from her end of our web-*** online payment portal specifically regarding email notifications, I realized it was not congruent with what I saw on my end of the system but can confirm she was not receiving email notifications that we show were being sent to notify her of nonpayment. Giant technical misunderstanding, customer and I both feel issue resolved and she will confirm as much upon being reached out to for response by BBB - we tested to make sure the email notification is working now but still agree there is a backend issue that I am going to take immediately to our system engineer to identify and repair.

  Customer Answer

  Date: 09/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Both of us were right. It was their 3rd party software system that caused the issues which they will address.

  Had we both known of this issue earlier,  I would not have filed this complaint.

  Sincerely,
  **** ****

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******* I had a business in ****** and needed a dumpster service when I talked to the sails man I asked if this was a month to month service not a contract and they said yes I was never told I would be put into a 5 year contract unfortunately I had to close the business because my landlord no longer wanted to rento to me and I only ever saw this two pages that Im going to attach and no where in them it says anything about a 5 year contract I contacted them about canceling the service and now it turn out there was a third page they never showed me the only thing Im asking is to cancel this account *** sales people are preying on small businesses owners who trust what they say please help . Also I agreed to $80 dollars a month and they charge $134.59 total with fees that were also never explained to me . Ill add pictures of invoice too please please help I dont know how to get out of this

  

  Business Response

  Date: 08/08/2025

  As ***'s business development manager, I will only speak to what I know and what is legally binding as I was not a part of any conversation between the sales *** and customer.

  The contract has a front and back side, the customer did not upload the back side containing the contract's terms and conditions - I have uploaded the front and back page of the contract with information relative to this complaint highlighted in yellow.

  First and foremost, directly under the customer's signature it clearly staters "THE ***** AND CONDITIONS ON THE REVERSE SIDE ARE PART OF THIS AGREEMENT. PLEASE READ THE REVERSE SIDE AND ACKOWLEDGE ACCEPTANCE. YOU AGREE THAT AN EMAIL OR FACSIMILE COPY OF THIS AGREEMENT BEARING SIGNATURES MAY BE TREATED AS ORIGINAL. CUSTOMER ACKNOWLEDGES THAT THEY DO NOT HAVE A CONTRACT WITH ANOTHER SOLID WASTE VENDOR. IF CUSTOMER HAS PREVIOUS AGREEMENT WITH ******, CUSTOMER WILL BUYOUT AGREEMENT WITH ****** OR SIGN FUTURE SERVICE AGREEMENT. THIS IS AN AUTOMATIC RENEWABLE CONTRACT."

  The terms and conditions on the back side, which I know for a fact has been provided to the customer again just recently by our paralegal, clearly state the customer is subject to price increases and added fees based on increased industry-wide costs (i.e. increased dumping at landfill prices) incurred by the contractor. In June of this year, the customer's trash service was accordingly increased from $80.00 to $86.00. Furthermore, on the front page of the contract is a box that is circled saying "Fuel/Environmental fees apply" which are reflected on the invoice.

  It is the customer's responsibility to read these terms and conditions as their signature on this contract is a legally binding acknowledgement of said terms and conditions.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Negotiated Written Contract Date: 09/13/2021 monthly fixed rate for 3 years $55.00 * After 3years fixed rate of $55.00 starting 09/13/2024: Annual increase of NO MORE Than 5%* 5% increase of $55.00 = $2.75 monthly which changes my monthly to $57.75 monthly All the details are in the emailed letter addressed to the Sales Executive **** Flood and ****** ******* in an attempt for a satisfactory resolution.* This email was sent after a dozen or more exhausting calls of no avail to **** Flood and several customer service ladies ( ****, Efmpialda, ****** ********** and ***** ) from office at phone number ************ * I have paid my bill every month before the due date with the exception of November - January due to me waiting on a call back from customer service which I never received. * S.B.C. Waste Solutions continue to bill me noncontractual charges and invalid late charges.* S.B.C. Waste Solutions refuse to honor the negotiated written contract that I have with them. I continue to pay the correct amount per the contract 5% increase of $57.75 for 1 time a week garbage pick up service. They are not honoring this portion of the contract either. I have not missed a monthly payment but they have missed seven (7) scheduled pickups.* ************** Dates: 4/8/25, 4/15/25, 4/22/25, 5/6/25, 5/13/25 * I am asking that S.B.C Waste Solution to honor their contract. Remove all the incurring noncontractual charges and late fees and start billing me correctly at $57.75 monthly with a 1 time weekly service pick up.* As stated in the email. Since the beginning of this contract I have had multiple billing issues with this company. **** will always resolve them and assure me that it was not intentional. That it was a technical software billing error.* I'm hoping that this issue will be resolved in the name of good faith and customer service. As stated in my email. Please honor the negotiated terms of the negotiated written contract.Thank you for your help.

  

  Business Response

  Date: 06/13/2025

  Good Morning,

   

  What is your account number or address so we can review your contract and get back to you ? 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reached a satisfactory resolution with S.B.C. Waste Solutions Principal *********************** ********************** regarding this complaint ID ********. ************************************************************** will continue to honor the negotiated written contract that is in effect. They will also remove the past due account balance of non contractual charges and fees totaling $157.72. They will continue to honor the weekly service pick up. Mr. ********************** thank you for your prompt response in resolving this matter.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December I fell behind on my bill and SBC Waste stopped taking my garbage and left stickers on my trash. It took me awhile to catch up but after 2 months I was and they started taking my trash again. But then the bill for the time that I was catching up came out and became past due so they stopped picking up my trash again for the last month. When I called and explained that the only reason I am behind is because they charged me for when they werent picking up my trash they told me that they bill regardless for services rendered and compared it to renting a house and going out of town for two weeks. Yet, they stopped providing me services all together for 2 months in December and January and now the month of April. I kept putting my trash out and they refused to take it therefore I should not need to pay and no one at that office seems to be able to help me aside from them telling me they understand but their company doesnt offer credits.

  

  Business Response

  Date: 04/24/2025

  Hello,

   

  Hope youre doing well. Your account is showing a balance of just under $200 a month. We will offer a 1x courtesy credit of 1 month off if you pay the balance in full this week.If you can assure payments are on time each month we can assure you getting services on time. We appreciate your business. Please send confirmation to us that the payments have been made and then we will issue the courtesy credit to you that day. 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23240043
  
  I am rejecting this response because:
  I am writing in regards to a complaint that I filed on 4/23/25 that has still not been resolved.  The invoice that I received in question has two quarterly service charges of $74.82 and it also includes a late fee because I called to dispute it with them and they wouldn't do anything about it and told me that I just had to pay.  I did not have my trash picked up for most of December and January.  And then they also stopped picking up my trash at the end of March beginning of April.  They came back and offered me a one month courtesy credit but they did not pick up my garbage or recycling for over 3 months total.  I am expecting one of these quarterly invoices being waived since I do not feel that I should be paying for service that was not offered to me.  I understand that I was behind and that was why they stopped picking up my trash.  I called and tried to work out a payment arrangement and told them that I couldn't pay all at once.  I did make a partial payment but they told me that they would still not pick up any of my trash until I was paid up to date in full.  No exceptions.  So even though they refused to pick up my trash, and knew that I was struggling to pay it, they still continued to charge me for services that I DID NOT RECEIVE.  
  
  When I called to dispute this resolution with the company, I had to receive a phone call back because my account was not noted and then they did not even have anyone there that knew about the BBB complaint or could look anything up. They would not listen to my explanation that they are still overcharging me for something that I did not get and would just get quiet, and say, I'm sorry, we hear you and sympathize but can't do anything else.  Just sounded like a scripted answer as they could not give me any other answer than that.
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 05/07/2025

  We will have someone reach out . 

   

  Do you have phone number to be contacted at

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 year contract with this company with the mutual understanding between the sales *** and myself that this would only be a 1 year contract with no renewals. I was told this was not a problem.After twice more signalling my intent not to renew, I am being told my contract automatically renewed for 5 years and if I don't comply, the company threatens me with legal action.I feel deceived and disrespected.

  

  Business Response

  Date: 02/28/2025

  Hello zack 

   

  the contract early said 1 year with a 5 years auto renewal. Standard terms in the industry are 5 year with 5 year auto renewals. 90% of all garbage companies have 5 years deals. We made the courtesy to give you the first term a 1 year and you never said anything about the renewal part. This was clear all in your meeting with the salesman as you never read the contract . This simply your mistake of not reading the contract you signed. Please understand for future reference and do not try to point the finger at the vendor. 

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22934370
  
  I am rejecting this response because your business is in violation of several Federal Laws. Please see the attached document for a more detailed response.
  
  Sincerely,
  
  **** Serek

  

  Business Response

  Date: 03/03/2025

  hello again,

  The statue that you sent does not explain anything about an evergreen clause. The statue is arguably, questionable in the state of ********. Allstate laws are different and this looks like it would not apply on top of that. It doesnt state anything about your claims your having against us. We have been fully transparent with the contracts, and you simply just did not read it. Again, this is not on us. This is on you. Next time when youre signing contracts, you need to read them fully. 

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22934370
  
  I am rejecting this response because:

  I understand that evergreen clauses are industry standard, however the ************************ has made legislation that makes it easier for customers to get out automatic renewals. Federal Laws apply to ALL states. Illinois is not unique in this situation.

   

  The law states that getting OUT of the automatic renewal needs to be at least as easy as it was to enter INTO the original contract.

  In this case I signed and sent my contract by email. Therefore, according to Federal Law, I should have been able to cancel the automatic renewal via email, which I did in at least THREE separate occasions, all of which were ignored by your company.

  I was then threatened with legal action, essentially bullied into paying you over one thousand dollars to be released from my contract.

   

  You tell me: how is it fair that you get to break Federal Laws, but I have to pay for it?

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep recieving bills with the incorrect price and all attempts to get this corrected have been ignored.

  

  Business Response

  Date: 11/20/2024

  This issue has been resolved with the client and they are completely satisfied with the results. 

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep calling them to solve this issue we have with them about going up with price like more than 20 % per year. And very hard contract to cancel.They should not be in any business at all if treat the Custumer's with disrespect. Nobody changes the price like this *** company almost every month a new price. Wow for real lets do something about this alltgether. This is not ethic at all. The did send me by mistake the cancellation fee for another business. Thats mean everybody is trying to live them but they make it impossible to cancel with those fees they impose as to cancel.

  

  Business Response

  Date: 11/19/2024

  I am writing to inform you that the issue referenced in BBB Complaint #******** regarding contract disputes has been fully resolved to the satisfaction of all parties involved.We sincerely apologize for any frustration and inconvenience this matter may have caused. At *** , we are committed to maintaining the trust and satisfaction of our customers by upholding the highest standards of service and continuously improving our processes.
  Please let us know if there is any further information you require or if there are additional steps we need to take to officially close this case. We appreciate the opportunity to resolve this matter and thank you for your assistance in facilitating a positive outcome.
  

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract with lied sale ******** *** want you to sign and said your contract do you start until you clear with current company, "LIE"?Sale *** said, they will contact current company for you. You do not have to do anything. "LIE"?Sale *** said, they will prorate you to next year. They did not. "LIE" again?Asking you to contact your current company for them. Asking you to get the contact for them... Asking you to do they job and want the business. NO good.

  

  Business Response

  Date: 10/11/2024

  Thank you for bringing your concerns to our attention. We understand the frustration expressed in the complaint and would like to clarify the situation. The customer entered into a contract with ***, and *** invested over $2000 in the purchase and processing of new equipment specifically tailored to the customers needs. However, the customer then used the terms of our service agreement to renegotiate a lower rate with their existing hauler, placing themselves in a double contract situation.
  
  To assist, *** sent a certified cancellation letter to the customers hauler, successfully terminating their agreement. Despite this, the customer has submitted a self-serving complaint to the BBB, seemingly to pressure *** into voiding its valid contract.
  
  Per Illinois law, our contract remains enforceable, and the customers actions raise concerns of potential contractual fraud. As a result, the customer must either honor the contract or buy out the agreement due to the significant financial investment *** made on their behalf.
  
  We are a proud woman- and family-owned waste hauling business that stands by both the law and our commitment to ethical business practices