Reviews
This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 382 Customer Reviews
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Review fromJennifer H
Date: 07/27/2025
1 star*************** location. Management all of the ones who run this store so unprofessional. So many complaints with HR and nothing has been done. They will follow employees around talk in front of customers about confidentiality situations. So many missed treated employees at this location. HR do better. Look into all of your management/leads who run this place. Employees have proof and have made many complaints with HR.
ULTA Beauty
Date: 07/30/2025
We always want our guests to feel valued and well taken care of during their visits. Providing the best service possible is very important to us. Well be reaching out to you via email shortly to gather more details. Thank you for bringing this to our attention. Wishing you a wonderful rest of your day.Review fromChristian J
Date: 07/27/2025
1 starI had to pay $11.26 for what should have been an even exchange when I was given the wrong product. Scam artistsULTA Beauty
Date: 07/29/2025
Hi *********. We are sad to hear that you had a negative experience at our store. We appreciate you bringing this to our attention, as we are always wanting to create a better shopping experience for you. We'd like to connect and discuss this further with you, and we will be reaching out via email. Thank you.Review fromVictoria J
Date: 07/27/2025
1 starHello, I work in the same mall as Ulta In ** Mall. As a daily visitor of the mall and a regular shopper at Ulta beauty, I have dealt with shoddy service for some time now. Just the other day I was buying something, and the sales woman rang up a white lady during my turn as if I didn't matter. Another time I went, I asked a lady could I go ahead of her because I was standing in the line between her and her 4 friends talking over my head. The Ulta sales woman just saw me change places and come to her line, then she made me wait until she rang the other lady to insult me. I was shopping in Ulta today and I asked one of the managers if they had any specific skincare with tea tree. Reluctantly she pointed me to a tee tree mask and walked away. She asked me no question. I went to her after nothing I asked her for was there, and asked her again for an eye cream, cleanser,toner or moisturizer with tea tree oil. She said I don't know. I said is there anyone here that would know? Then she said she will check online. I said not your website, your checking online. She said no, ******. That's when her attitude was too disrespectful for me not to chime back. The manager that I know started demanding that I leave instead of hearing me out because she said I pointed at the girl. I disputed, then the manager banned me from the bathroom. Which is probably what she wanted all along. I think that's why the Ulta employees have been giving me the eye. because I use their public restroom. I actually help keep it clean.ULTA Beauty
Date: 07/29/2025
Hi ********. We always strive to provide the best service possible to our guests, so we're sorry to hear this about your recent visit. We'd like to connect and discuss this further with you, and we will be reaching out via email. Thank you.?Review fromLaura C
Date: 07/20/2025
1 starI purchased the birthday gift they had on my account and neglected to add it to the cart correctly so I was charged for it. Ok my mistake, I understand. I immediately chatted with **************** and they said the credit as an accomodation and will need to be issued after shipping. I emailing customer service and the email conversation took ten rounds of back and forth providing information to them without success and my asking to escalate to a manager. They wanted my phone number which I already provided and I was done. I cancelled my account and am done with Ulta. Offers have been worsening and points do not get you what you used to. I haven't encountered such awful customer service in a long time. I'll happily spend my money elsewhere.ULTA Beauty
Date: 07/22/2025
Thank you for sharing your experience with us, *****. We will follow up with you via email to clarify this further for you. We hope you have a great rest of the day.Review fromBeth V
Date: 07/19/2025
1 starOn Saturday, June 28, 2025, I had an appointment with ******, an "Elite Stylist" at the Ulta Beauty on ************** in ********, **. I specifically requested a shoulder-length cut with face-framing layers. My hair was long, reaching below my shoulder blades, when I arrived. Unfortunately, the result was far from what I asked for. My hair was cut much shorter than shoulder length, and instead of just face-framing layers, I ended up with short, layered pieces all over my head, resembling a **** cut.Throughout the service, ****** didn't check in with me about the progress or show me the cut until it was fully dried and styled. Even another Ulta employee commented negatively on the cut at the register, to which ****** responded dismissively.I appreciate that the salon manager at the store gave me a full refund for the service. However, Ulta needs to look into the quality of service provided by this stylist. This isn't a small mistake. She didn't listen to me and gave me a dramatically different haircut that should never have happened without a discussion first.ULTA Beauty
Date: 07/22/2025
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit.Hi ****. We are also happy to hear that the manager was able to provide you with a full refund for the service. If you have any other questions or concerns, please don't hesitate to reach out to ************** directly on our website. Have a great rest of the day.Review fromErica C
Date: 07/19/2025
1 starI am a platinum customer and I do most of my shopping with Ulta online. However, each time I've walked into this store --either by myself or with my teenage daughter, a ************ police officer has shown up to patrol and shop the specific aisle on which I'm shopping. After my daughter and I were done shopping and went to the register, the officer was there at the front of the store with one of the male workers having some fake conversation as if they were guarding the door. Corporate Ulta: if you're having inventory loss problems at this store, as an employment lawyer, the advice I give my clients is that the loss is very likely happening from the inside. And also, since people who steal tend to do so in their own backyard, your workers are looking at the wrong customers. The manager and/or other workers at this store are engaging in racial harassment and are exposing this business to litigation based on this racial harassment.ULTA Beauty
Date: 07/20/2025
Hi *****. We always want our guests to feel comfortable and valued when they shop with us, so we're sorry to hear you feel this way about your visit to our Collierville Location. Were always looking for ways to improve our service, so we appreciate your honest feedback and will pass it on to our team.Review fromKam B
Date: 07/18/2025
1 starWorst customer service I have ever experienced.I live in an apartment with secure lock boxes for packages. The apartment is locked, but has doorbells for corresponding apartments right outside the door in case someone can't get in. This is important context. I saved up for an expensive perfume that was available online for my girlfriend's 30th birthday. She mentioned she wanted it months ago, but with some personal things going on, our budget has been stretched thin (I've had a lot of recent medical bills). I got an email saying it was shipped, but no estimated delivery date was available when I went to track it. This was on a Thursday. On the following Monday, I log in to see it had been delivered Saturday. I received no email stating this. I went and checked the lockboxes and it was not there. I looked outside and it was not there. I looked by my apartment door and it was not there. I even checked the back door near the alleyway just in case. I called and they said to wait 24 more hours and if it doesn't turn up to call again. I called again (it's now Tuesday) and they said they would investigate. On Friday I receive an email saying the carrier claims it was delivered, so there is nothing they can do. I was home all day on delivery day, no doorbell rang, no knock, no email... how was I supposed to know? I believe it was left outside and stolen. They are refusing to refund me, and now I have no gift for my partner as again, I already had to save for this. I am so upset, because I didn't think it wasn't delivered, it just wasn't delivered properly to prevent theft and that is not my fault. Even if they had just buzzed the apartment, I would have gotten it from them if they couldn't get in to use the lock box. There is no empathy besides scripted "Oh I know it is frustrating to not receive a package" and to make me wait an entire week to tell me what I already know is ridiculous. I want the money back to get her something else, but now I have nothing.ULTA Beauty
Date: 07/19/2025
Hi, Kam. Thanks for reaching out about this and bringing this to our attention. We understand how frustrating situations like this can be and we want to make this right. We have reached out to you by email so we can look into this further with you. We hope you have a wonderful rest of your day and your next experience with Ulta Beauty is a better one!Review fromNettie L
Date: 07/18/2025
5 starsAlways a great experience but yesterday was exceptional. ****** at the ************************* AR location took a great deal of her very busy time to help me choose the best makeups for my aging skin. I felt phenomenal when I left.ULTA Beauty
Date: 07/19/2025
Hi there, ******! We love hearing this as we pride ourselves in making a great experience for our guests and will be sure to pass this along to our store team so ****** gets the recognition she deserves! ?? We look forward to seeing you again soon!Review fromErinn M
Date: 07/16/2025
1 starI went to the Ulta in ******, about to purchase items for $60. I was asked to enter my phone number. I told the cashier I dont have an acct and I didnt want to give my personal info. I was told there is no **** button and that I could provide an email. I again reiterated that I didnt want to provide my contact info for a simple transaction. Was then told, rather rudely, it was required to protect the company. Ok. Im interested in protecting my privacy - so I left the items and the store. I have shopped at other Ultas and there is always this annoying insistence and assertion that I cant return anything without providing personal information. As I dont return cosmetics, I just nod and pay. But saying you wont or cant complete a transaction without it is a flat out lie and if not illegal, is super dodgy. Clearly theres another motive there. Ill be shopping ******* from here on out.ULTA Beauty
Date: 07/19/2025
Hi *****, thank you for bringing this to our attention. Were truly sorry for any confusion or discomfort this experience may have caused, and we can certainly understand how this would be upsetting. While our refund policy does require providing a phone number for a return, you are not required to create an Ulta Beauty Rewards account. Having an account can make the process easier, but it is not necessary for shopping or making returns. We appreciate your feedback and will share your concerns with the manager at this location to help make the checkout and return process clearer moving forward. You can also find our full refund policy here for more details: ****************************************************************. If you have any additional concerns, please reach out to our ************** team at your earliest convenience either via ******** Messenger, Instagram Messages, X Direct Messenger, or through the ************** Center on our website so that we can assist you!ULTA Beauty
Date: 07/19/2025
Hi *****, thank you for bringing this to our attention. Were truly sorry for any confusion or discomfort this experience may have caused, and we can certainly understand how this would be upsetting. While our refund policy does require providing a phone number for a return, you are not required to create an Ulta Beauty Rewards account. Having an account can make the process easier, but it is not necessary for shopping or making returns. We appreciate your feedback and will share your concerns with the manager at this location to help make the checkout and return process clearer moving forward. You can also find our full refund policy here for more details: ****************************************************************. If you have any additional concerns, please reach out to our ************** team at your earliest convenience either via ******** Messenger, Instagram Messages, X Direct Messenger, or through the ************** Center on our website so that we can assist you!Review fromSandi S
Date: 07/16/2025
1 starBought a clear NYX lip gloss online, only to find that a used item was shipped to me! Yes, the wand had a brownish-mauve lipstick stuck to it that could be through the clear container AND the seal was broken. Absolute top-notch quality control, as you can imagine, prior to my item getting shipped out. To make matters worse, I then had to return it to the store to get a new one which defeated the purpose of ordering it online. But once I got to the store, the very rude manager sent me in the general direction of where I can find the item in the store. No help whatsoever. Im done with Ulta.ULTA Beauty
Date: 07/19/2025
Hi *****! We're sorry to hear that this was your online shopping experience, we completely understand how frustrating this can be. As a policy, we do not resell products that are opened or used. You have our attention on this and we're committed to ensuring you have a great experience as our Guest. We're glad to hear you were able to return the product, please know you're welcome to reach out to us if you have any further questions or concerns. We hope your next experience will be a great one!
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