ComplaintsforChicago Office Technology Group, Inc
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Complaint Details
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Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have 3 printers leased by this company. One of which stopped connecting to the internet as it was not sending out a signal. I call on a Monday, but nobody got here until Thursday. Turns out they sent the wrong kind of tech as these idiots have a hardware tech and a network tech. From my point of view, I don't care. I stated my problem clearly and they sent someone out that does not have the parts to repair. Then I find out later they have to order a part? Why do they have to order parts? Apparently after speaking with the service manager, he is highly incompetent as he does not have a stocked warehouse to solve problems. The people in the call center are also incompetent as they obviously don't understand anything and perhaps might be better off working at a big box store warehouse stocking shelves. I have found the entire group of people I encountered to be sub-par and the organization of the company to be lackluster at best.......which clearly reflects on the incompetence of leadership. I want the equipment removed at their expense as I have no desire to work with a group of incompetent idiots.Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid our bill on August 31, 2022, and according to our bank statement it cleared our bank on September 1, 2022. I have been receiving calls daily asking me for payment and I have explained to them over and over again and gave them the authorization code from our card statement. I have ordered toner for a week straight for our printer and have not received it because they say we owe the past bill for $1703.30. We have done business with this company for 7 years and when ******* was taken over from XBS Midwest is when all the problems started.Initial Complaint
07/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We switched over to COTG to provide our company with printers and service. Part of the service was to return our existing printers to our previous service provider. A return authorization was provided that included instructions and a list of the inventory to be returned. A pick up was scheduled and all of our old inventory was picked up at both our locations. This was back in April. To this day we continue to receive invoices from our previous provider stating that all equipment has not been returned. I have reached out numerous times to COTG with no resolution. No one can even confirm what items were sent back. Now we are in collections with no resolution in sight.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.