Business ProfileforReliable Mechanical Services

Date of the Transaction: • February 2: Requested a new furnace from ******** **** ****** *****. *** assigned Reliable Mechanical Services. Amount of Money Paid to the Business: • Paid $2,275 for non-covered costs on February 2 (Invoice #****). What the Business Committed to Provide: • ******** **** ****** partially approved a brand-new furnace, and Reliable Mechanical committed to installing a ******* brand furnace which is equivalent to my old furnace quality. Nature of the Dispute: • Furnace installed was a "*****" brand, not the promised ******* brand. Furnace malfunctioned next day after installation and leaked water to the basement. Multiple attempts to contact Reliable Mechanical for resolution were unsuccessful. Whether or Not the Business Has Tried to Resolve the Problem: • Reliable Mechanical did not reply to my texts and phone calls or those from *** for days. Eventually, they refused to acknowledge the issue, mocked the Consumer Protection Division, declined to take back the broken furnace, and refused to cover hotel expenses. The malfunctioning furnace has been sitting in the basement for six days, with water leaks possibly causing rust on its parts. Reliable Mechanical has not visited since the installation. Account/Order/Tracking Number: • Invoice #**** for the payment made. If the Issue Involves Advertising: • The issue is not related to advertising. When and Where the Ad Was Seen or Heard: • N/A Conclusion: • Seeking immediate removal of the failed furnace and a refund. Also, reimbursement for hotel expenses due to the non-functional furnace. Specific Request to BBB: • Resolve the dispute by having Reliable Mechanical take back the failed furnace and refund the payment. Also, I demand reimbursement for hotel expenses incurred due to the lack of heating caused by the malfunctioning furnace.