ComplaintsforCore 3 Property Management

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company had a listing on their website for a 3-bed, 2-bath for $1650/month with no utilities required by tenant. We (myself and ****** ******) toured the unit twice- along with another unit in the same complex that had the same no-utility advertisement- and both times were reassured that no utilities were required. At one point there were up to 5 listings in this complex on their website with the same claim. We signed a lease with this company on March 7th. The responsibilities section in the lease states that lessor must put water, electric, gas, and trash in their name before move in and first day of lease “if applicable”. We signed this section under the impression that none of those services applied to our case. We paid $110 in application fees, $1650 in security deposit, $500 in pet deposit, and $542.47 in first months rent, all prior to receiving the keys. When picking up the keys and move-in package, ****** asked one more time to ensure that no services were required and they confirmed. We have since paid $3300 in rent. On May 1st, we were charged $119.28 for electric. We contacted the business and were told not to pay and to wait for more insight. On May 15th we were charged $36 for water. On May 20th we were told by the company that we must pay the utilities and that it was “regrettable” that “it was not made clearer verbally”. We would not have signed this lease knowing the utility requirements, and we were not made aware of them until we had already spent thousands of dollars. They still have listings of units in the same complex falsely advertising no utilities. I have attached 3 of their false advertisements for this complex, our original lease, and our email exchange with the company regarding the issue. As stated in the emails, we wish to have our rent discounted to account for the utility amount we now have to pay or to be transferred to another unit.

  Business response

  05/22/2024

  On page 4 of the lease, section 12 it states "12. UTILITIES: LESSEE is responsible to begin the utilities of electric, water, gas and garbage collection if applicable, the first day of the
  lease term or move-in date and extend to the end of the lease term or as renewed. Failure to pay utilities when due to the utility company
  or as reimbursement to LESSOR after payment by LESSOR has been made shall be deemed a breach of the terms of this lease. LESSEE
  acknowledges responsibility and agrees to pay all utility charges billed during the lease term within 30 days of invoice date. A fee of $35
  per occurrence shall be assessed to LESSEE for utility bills not in LESSEE’S name and as a result thereof paid by LESSOR and charged back
  to LESSEE’S account to be paid. LESSEE shall keep heat high enough to prevent pipes from freezing. Failure to do so will cause LESSEE to
  be responsible for all subsequent damage. LESSEE shall supply its own light bulbs, shower curtain and rod, and smoke detector batteries.
  LESSOR agrees to furnish the following utilities:
  NONE"

  The lease states outright that no utilities are included.  The tenant appears to have misunderstood when it says none it means nothing is included, and they are responsible for the utilities.  We will not reduce the rent to compensate when the terms are clearly listed in the lease.  

  Customer response

  05/22/2024

   I am rejecting this response because:
  
  I am not referring to the “NONE” written within the lease. I am referring to the “None” listed under Utilities on all of your website listings for units in this complex. 

  I have referenced this exact section of the lease in multiple communications to this company. The lease makes a vague statement saying, “lessee is responsible to begin the utilities of electric, water, gas and garbage collection if applicable…”. The keyword in that statement is “if applicable”. All advertisements for this unit, all verbal communications with your employees, and all physical handouts supplied to us upon touring, stated that none of those services were applicable. We signed this lease under the COUNTLESSLY REASSURED impression that none of the listed utility services applied to our unit.
  

  Since my first call regarding this issue, one unit’s listing has been changed to state “Landlord covers trash”. Seeing as garbage collection is listed as one of the possibly applicable utility services, and assuming that your advertisement is truthful, why would it say NONE under lessor responsibilities in the lease?
  

  This section of the lease then states that services must begin by the first day of lease/move in. Your employee also stated that your office policy is to not give out keys until services are in the tenant’s name. I have rented with you previously and that was also the case. When we picked up the keys (on move in day) we asked specifically if we needed utility services set up and she still said no.  
  
  You falsely advertised this unit and many others. We confirmed multiple times before and after signing the lease that we had no external responsibilities, yet it wasn’t until nearly two months after signing this lease that we were made aware of them. We would not have signed this lease if we had been properly informed. 

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Core3 Property hired a third party contractor to conduct repairs on their property, *** * ****** **, which neighbours my property. Their contractors, caused damage to our lawn and shattered 9 of our large exterior paving stones which were one our property. Upon my request for their support in correcting the fact that their actions (or those of their alleged contractor) damaged my property, they dismissed me and simply said it was not their fault. This is a standard case of a corporation refusing to acknowledge harm done to an individual, not simply the property damage but that my wife and I, both of whom are disabled, had to move our property behind our gate to prevent further damage given their lack of regard for private property.

  Business response

  03/22/2024

  Thank you for reaching out to us. We're truly sorry to hear about the property damage you've experienced. However, after conducting a thorough investigation, it has been determined that neither our team nor our vendors are responsible for the reported damage. We understand your frustration and apologize for any inconvenience this situation has caused. If you require any further assistance or clarification, please do not hesitate to contact us.

  Customer response

  03/22/2024

   I am rejecting this response because: after living next to *** as an abandoned property for 3 years we did not have any issues until Core3 began sending a series of contractors to the property. We have had our front yard driven upon several times which can be forgiven however: sometime at the start of this month, nine of our outdoor pavers which were on our side of the property line were either a) deliberately smashed or b) ran over. This is unacceptable and we request that Core3 replace them. My email communication with the Core3 has been fruitless and instead of them  putting in a concerted effort to contact their contractors, they have decided it sufficient I play phone tag on their behalf. I request that they show due respect and accountability for the actions of those they hire. This is neither neighborly conduct nor a community oriented way to run a business.
  

  Business response

  03/25/2024

  We understand your frustration and want to assure you that we have taken this matter seriously. However, it's important to note that waiting two weeks to report damage can affect our ability to investigate.

  Following your notification of the damage on March 21, we promptly reached out to both our staff and vendors who were present at the property a few days before March 8. They have all confirmed that they parked on the street adjacent to the property. Despite our efforts, there were limitations to further investigate without a specific date, considering the potential timeframe was 2-3 weeks ago.
  

  We sincerely apologize for any damage to your property. Based on the limited information provided, we have reached the extent of our ability to assist further.

  Customer response

  03/25/2024

   I am rejecting this response because:
  I was not aware I had to monitor my property so diligently for fear of damage by a third party. To blatantly pass blame to me is beyond the pale. I’d like to see your contract language on who is held responsible for damages done by labor that is contracted out.
  
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  See the attached documentation as well as the attached photos/ videos. File limit has been reached, but if you need more photos/ documentation please contact the individual filing the complaint.

  *Names have been changed to protect the innocent
  Saturday, October 7th,2023 - Gas Leak
  Cause of leak - The tubing that connects to the stove in my apartment, the previous tenant had
  cleaned it. When it is cleaned, it can corrode the lining of the pipe over time and cause a tiny
  pinprick hole, because the chemicals eat away at the material. I had been getting headaches
  severely and smelling gas now and then when I would go near my kitchen or in my kitchen. I
  could never figure out why it smelt like gas, and it didn’t smell like natural gas, it smelled like gas
  when you turn your stove on to use it. On this day, my dad came to get me for work and we both
  smelt it strongly in the doorway of the kitchen right next to the stove. I told my dad to call
  Ameren and see if there was a potential leak, and come to find out there was. Core 3 Property
  Management did not bother to check the stove before I moved in, among other things, and I
  lived with a deadly hazard for 6 months before I was able to figure out what it was.
  Conditions
  When I first moved into the apartment the condition of the apartment was filthy. *******, my
  friend who helped me settle in, and I cleaned that apartment top to bottom before. See pictures/
  video attached to this document of some of the conditions we came across. The carpet had
  never been washed at all, when we shampooed the carpet it reeked of animal urine and was
  brown with clumps inside the liquid.
  The mice have more than likely chewed the installation in the building and when the heat is put
  on, all you are doing is heating the outside. It’s always cold in this apartment no matter how
  much you turn up the heat. No matter how much you try to weatherproof the apartment to keep
  the cold air out, it’s freezing. It was so cold that my pet tarantula, who requires heat to survive,
  had to stay with my parents because the apartment was ice cold, even with the heat on.
  Additionally, the very front window was never secured. My dad found out the day that I moved
  out, the only thing keeping someone from coming into my apartment was a block of wood that a
  friend of mine had made. The wood was put in the window so that if someone were to try to lift
  the window outside, it would get stuck and wouldn’t allow access. If my friend had not put that in
  my window, I could have possibly had a break-in as the window did not lock properly or seal
  shut.
  Mice
  The mice lived in the walls. When I asked the property management what they were going to do
  about the situation I was informed that they had contacted ***** and that they had come out to
  the apartment complex. There was evidence that they had come out, a large trap was set
  outside of the apartment building to keep any new mice from coming in. Or at least, that was the
  intention. As stated before, they were inside the walls. See the attached video, talk to tenants
  living in the building, and look at the pictures attached. This problem was never taken care of
  and probably has since not been resolved.
  Other Information
  My apartment was put up for sale once again only days after I moved out and turned in the
  keys. I turned in the keys on February 26th, 2024 and I got a notification from ****** that the
  apartment was back on the market on February 28th, 2024. No doubt this apartment has not
  been inspected or cleaned.
  This apartment never had a proper shower head, the one that was left would not stay upright
  and constantly fell. ******* helped me install a new showerhead. There was also not a single
  shower curtain or rod to even hold one up when moved in. [See attached photos] The place had
  a strong scent of sewer and I was told when I asked property management, that **** [ or
  whoever manages the sewer system ] had cleaned the sewer system a few days prior. The
  smell lingered for months, and I had to light incense numerous times to be able to even breathe
  properly. Not only was there a smell of sewer, there was a smell of cigarette smoke which was
  prohibited in the building as well as a strong mold smell. [See photos attached for more
  evidence] I contacted property management about the mold that was in my living room above
  my window air AC unit and right under my neighbor's apartment. It was never resolved and I
  was forced to spray bleach, and other chemicals to kill the scent while trying not to have my
  health infected.
  Inside the oven when it was inspected after the gas leak, a strange set of what looked to be
  animal bones were charred and left.
  Neighbors
  The neighbors that lived directly above me, made the apartment building unsafe for everyone to
  live in. ****** and ****, both fought nonstop, loudly above me. Constantly screaming at one
  another, or **** screaming at ****** for everything under the sun. Numerous times the cops
  were called. He was also physically abusive to ******, and I would hear her cry and scream for
  him to get away from her. He would bang things around upstairs, as well as come into the
  hallway of our apartment building, slamming doors and screaming at the top of his lungs. He
  would harass me to the point I almost had to file a restraining order if I hadn’t moved. Inside his
  apartment, from what I could see, was filthy. Food was left lying out, dirty dishes piling up in the
  sink, pieces of the floor missing, and trash was strung about everywhere.
  **** had gotten so angry before that he ripped the door off the hinges when ****** tried to
  keep him from coming back inside. He let both his dogs run free and ended up losing one and
  then left one dog in the middle of our apartment hallway with no indication that he was coming
  back. I was forced to call ******** County Animal Control.
  
  

  Business response

  03/22/2024

  In response to the complaint made for **** * *** **** *.
  
  The unit rented was dated but was cleaned after the former tenant moved out prior to ****** moving in. No upgrades were done after the last tenant left, nor being promised to any new tenant coming in. The Property Manager received an email from ****** on April 25, 2023, about her interest of the subject property. She was then scheduled for a key check out on 4/27/2023 at 12:00 pm for a self-guided tour and inspection of the apartment. We do ask all rentals be viewed prior to applying.
  
  ****** then applied the same day and was approved with conditions of either providing a co-signer or paying 6 months of advanced rent. She was accepting of the advanced rent option. The lease was to begin 4/1/2023 for a period covering 12 months. She was able to transfer her utilities and provide the required insurance coverage as well as pay the 6 months of advanced rent and picked up the keys the following day 4/28/2023. There were no complaints with the condition of the apartment after the key checkout or move in.
  
  ****** had submitted a work order via phone for the gas line on 10/13/2023, we sent maintenance immediately followed by hvac/plumbing who made the repair the same day. There were no reports made of the apartment’s temperature other than one work order submitted on 10/07/2023 for the thermostat not working and again was completed the same day.
  
  We hire professional pest control and secure any holes reported by tenants or pest control to deter them from entering the building. There was never a work order submitted by ****** for this issue.
  
  When we arrived to conduct the move out inspection for the apartment, we immediately began to research the the ceiling damage in the living room and could not understand why this wasn’t repaired, nor reported for follow up. There was a work order submitted and assigned on July 28, 2023 regarding the neighbors upstairs a/c may be causing her ceiling to leak, but no mold mentioned and no other reports were made. There were no reports of any issues with the shower head, we do not provide shower curtain rods if they are not the type secured to the walls. We do not provide shower curtains or hooks at any time.
  
  We did not receive any complaints from ****** regarding the upstairs neighbors nor were any work orders made. There was one instance where she brought in a notice from animal control that she stated was taped to the door (we picked up a dog that may have been yours), but never stated any fear of the animal or issue. We just asked her to put the note back on the door so whoever’s dog it was could be made aware. Nothing else was said nor reported.
  
  ****** stopped in the front office on 2/21/2024 with a check for 2 months of rent stating she was breaking her lease and moving out at the end of the month, nothing as to why she was leaving early, other than she was moving. If the unit is rented prior to the early termination penalty she has paid she will receive a refund of the difference.
  
  We do rely on our tenants to report issues of any kind that are affecting their use and enjoyment of the units in which they rent. No additional reports were made regarding the ceiling and no reports were for fear or safety concerns by ******.
  
  We were taken back when we saw the complaint from ****** as she was in contact with us often regarding other building issues. We had received work orders, after hours calls, and follow up from ****** on several occasions and couldn’t understand why the issues that she states caused her to leave went unreported or lacked follow up.

  
  

  Customer response

  03/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  03/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I left my apartment to go get groceries and left my apartment key inside thinking I was only going to be gone less than an hour. My dog decided to claw at the door and ended up turning the deadbolt. I called the la doors after hours line and they said I had to call their locksmith. I left three voicemails for them and no one called back. The landlord then kept telling me that they would not dispatch maintenance to let me into my apartment and that I had to call a locksmith. The told me that they were not willing and refused to unlock my door for me. This isn’t the first time this has happened and they are unwilling to rectify the situation. So now when the locksmith does show up, or if they show up, I have to pay them $100 to unlock my door. The first time this happened, I called them during hours and instead of answering the phone they picked up the phone and hung up on me two times when they still had 30 minutes left of office hours and charged me $100 for their locksmith to come out and let me into my apartment.

  Business response

  03/21/2024

  ***** has been a resident since 2019.  In all leases that have been signed in this 5 year period they each state the following: "Core 3 will not send someone out for a lock out. If it is during our business hours, you may stop by our office to check out an additional key. If it is after hours, we recommend calling a Locksmith."  It is our policy that we do not come out for after hours lock outs as stated in our lease.  I have attached our lease, that was signed by *****, indicating the verbiage above.  This can be found under "Core 3 Maintenance Charges" Section 8.2 "Lockouts".  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm trying to get my deposit back from them. I gave them notice to move out due to structural and health code issues. I had moved out and they are trying to charge me for extra stuff like paint on the walls that are different colors and it was like that when I moved in. There are maintenance issues, they have broken my lease many times. The refrigerator never worked and my food spoiled. The subflooring is rotted. There is a mouse issue as a result my dog got sick, I almost had to go to the hospital and he passed away. My dog was my service dog and I am a disabled American vet.  They don't maintain the properties. I am trying to get my deposit back.

  Business response

  12/26/2023

  Dear ****,
  Thank you for bringing your concerns to our attention. We understand that tenant-landlord matters can be sensitive, and we genuinely value your feedback. We have thoroughly reviewed your complaint and would like to address each of your concerns.
  Regarding the paint on the walls, we have reviewed your case, and we have credited the amount deducted for paint and light bulbs back to your account. We appreciate your clarification that the wall colors were consistent with the condition when you moved in.
  Concerning maintenance issues, our records indicate that all maintenance requests were marked as complete on our end. However, we understand that discrepancies can occur, and we regret any inconvenience caused. If there were lingering issues that required further attention, we require notification from the tenant in order to address issues promptly. 
  Regarding the refrigerator, we regret the inconvenience caused by its malfunction. We encourage tenants to report such issues promptly so that we can take swift action to repair or replace faulty appliances. Unfortunately, without prior notification, it becomes challenging for us to address and rectify these situations in a timely manner.
  We are truly sorry to hear about the mouse issue and the unfortunate passing of your service dog. We take these matters seriously and want to express our heartfelt condolences. Please share any pertinent details or documentation related to the mouse issue, so we can conduct a thorough investigation and, if necessary, take corrective measures.
  As for the early termination fee, it is outlined in the lease agreement you signed. We appreciate your understanding in this matter.
  Kindly provide any additional information or documentation that may assist us in addressing your concerns more effectively.
  Thank you for your patience and cooperation.

  Customer response

  01/01/2024

   I am rejecting this response because:
  
  They are still trying to charge me extra after numerous times of breaking my lease and due to their negligence caused the death of my service dog who was registered 

• Initial Complaint

  08/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started living in this apartment a few months ago. I am a disabled man living on Social Security. Every single month I receive an exorbitant bill with many unjustifiable charges. The bathroom has been a constant nightmare, and I have had to call emergency services as I fell many times. Whenever there's an issue, Core3 Properties charge me exorbitantly. It's very similar to victim-blaming. I have paid hundreds of dollars for no reason at all. I am in absolute disbelief. They have charged me hundreds of dollars for little to no reason. A screenshot is attached.

  Business response

  08/21/2023

  Hello ********,

  We recently received your complaint about the charges on your account. We want to address your concerns and provide some clarity on the matter. It's important to us that we maintain transparency in all our interactions with our residents. Upon reviewing your account and the associated maintenance requests, we can confirm that the charges were related to after-hours maintenance services that you requested. Any maintenance requests that fall outside of our regular business hours are considered to be after-hours services, which incur additional charges due to the specialized attention and resources required to address urgent matters promptly. If you would like to set up a call to go over these charges, please contact us at ************ or you can reach upper management by email at **************** to go over each charge individually.

  We look forward to speaking with you,

  Core 3 

   

   

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into **** * ******** ** in the beginning of this year with a 6mo lease at $650 as a last resort as we moved here from Michigan and wanted to move back but plans have changed and needed to re lease this unit for an additional 6mo which raised the rent to $675 when we first sighted the contract we were promised that the problems we had would be fixed as we put in technicians requests the first request we put in was for the bathroom bathtub since the lever was broken the water was either scolding hot or freezing cold it was not fixed until a month or so after our move in as we continued to live here things were slowly unraveling such as a stove when turned off is still hot which can cause a fire while we sleep and an AC unit which they claimed was fixed that does not work in our unit it is hotter inside this unit that it is outside and on the days it is in the 90’s degree it is absolutely unbearable not only has the AC and stove issue not been fixed but the sink is also leaking creating mold in the kitchen I am not looking for compensation I just ask that Core 3 Property management take responsibility and repair what we are priced for and make this unit for us to comfortably live in and bearable since we had to re lease this unit.

  Business response

  07/22/2023

   

  We strive to complete all work orders in a timely manner. In some plumbing and HVAC situations we utilize licensed contractors rather than our maintenance to ensure the best repair. When tenants do not respond to schedule or answer the vendors call this slows the process. We intervene when the vendor notifies us they cannot reach the resident. We understand the tenant is not happy about the lease rate change for a month to month option.  This is standard practice in the industry as property owners prefer a more stable lease period. 

  We have repaired all of the issues as follows prior to this complaint coming to us:

  No water from shower head was repaired by our licensed plumbing vendor *** ********. The tenant requests to be present so the vendor had to work their schedule with the tenants but the work order was sent to them when as recieved.

  Stove gas pilot light causes heat on the top portion of the stove, this is normal for these types of stove. Our tech inspected and the pilot was functioning normal and advised tenant this was normal for non electronic ignition type stoves. 

  Leaking sink was re-plumbed next day after the work order received.  No mold was present - suggested cleaning.

  Water heater needed parts - parts house could not locate the parts in a timely manner and the water heater was replaced by *** ******** our licensed vendor.

  AC unit repair was dispatched to DMI our licensed local HVAC vendor - tenant requested to be there. Vendor notified us when they showed the male occupant came to the door in underwear and the tech wasn't comfortable going back in. We rescheduled at the vendors next availability and the property manager went with the tech to assure no issues to complete the work request. 

  We strive to provide quality and timely maintenance to tenants. Sometimes we must prioritize emergencies, labor and vendor schedules to the the demand of issues at any time. 

  Thank you for the opportunity to respond. 

  ******* *****, Peoria Area Manager

   

   

   

• Initial Complaint

  08/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***** ******, I am coming to you out of extreme frustration and utter disappointment while dealing with the team at Core3pm company and you are my last resort! I am full of hope that you help me find a solution to my problem before the problem escalates. I am an international student who arrived in the United States last Saturday. I hired your company because I was looking for the best property management company to help me find an apartment while I am still outside the United States. I put all my trust in this company hoping that the team will be honest and hardworking and provide real support and honest services and I called them several times to make sure everything is in order. Thus, I have booked and leased an apartment through the Core3PM website and the apartment is located on (200 South Grove St. - Unit B), and as a foreigner coming from outside the USA, I completely relied on the pictures provided on the website when I signed the lease and paid the full security deposit and 400 USD in my account for rent. According to the fact that the apartment was EXTREMELY different that what the website described on the listing post, I requested support from you team members ( ***** **** * ******** ******** where explained and proved the horrible situation and requested to break the lease and a full refund for my deposit and rent. However, they only provided me with runaround UNACCEPTABLE solutions. I FULFILLED MY PART OF THE LEASE CONTRACT BY PAYING THE DEPOSIT AND THE RENT! And your team did not do their part of the contract! and I did not receive the service that I paid for. Thus, I requested a refund! Please help me settle this matter as I am still struggling since I arrived in the USA and I do not want to take this issue further and escalate the situation. I just want my money back and my lease broken. Thank you so much for your understanding and cooperation. Sincerely,

  Business response

  09/09/2022

  This matter was resolved through our attorney. If there are any pending concerns, please feel free to contact our company attorney. Thank you

• Initial Complaint

  05/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  About a year ago the property management had to “force entry” into the basement of my apartment building for an electrical issue. The only way to get into the basement is through my kitchen for through the center of the world that is located outside my front door. I was at work and was unable to provide them access to the basement so they forced their way into the basement through the storm door breaking the door and leaving it after they left. They never fixed the door and fast forward almost a year, I get home and noticed there is a light on in the basement. Only person to have access to the basement is myself. I called the police and they opened the door to search and saw that the door to the basement was open and all the lights on in the basement. Nobody was in the basement at that time but that does not negate the fact that CORE 3 gave no care for my safety or privacy by leaving the door ajar giving anyone the ability to sneak down there. I’ve reached out to them about 4 times before someone got back to me. They were quick to deny me any sort of credit for their mistake and I told them, “Forget the credit, I just need someone to call me back and discuss the situation. Still go this moment and 4 phone calls, I have yet to speak to the property manager regarding the issue. It’s principality at this point. It shouldn’t be this difficult to report an issue or to receive an apology for their mistake! The door has been fixed since and they feel that is enough, stating that because there is no more issue that there’s nothing they can do…that must include letting me speak to the property manager. I’m wanting to make their actions known as they are unrighteousness and could potential bring harm to someone’s wellbeing, along with a credit on my account for their mistake. Thank you!

  Business response

  05/10/2022

  Hello,

  I would like to start by clarifying the record. A year or so ago, we had a maintenance emergency in the building that you denied access to repair. Since it was an emergency, we used the secondary basement access to get into the basement. This did not affect the door's structural integrity and did not leave the basement unsecured. 
  
  We have been in the basement a handful of times with various maintenance issues within the last month or so. It is possible lights were left on, and the wind blew the door open. Since you have submitted the work order, we secured the door, adding more secure hardware. The kitchen door in your apartment has an interior lock on it, preventing anyone from being able to access the inside of your apartment through the basement as well. At no time has anyone entered your apartment or has your apartment been left unsecured. 
  
  In this complaint, you claimed that you could not speak with anyone. You had spoken with a few people, including the assistant property manager for the property you reside in. Our policy is that you speak to the assistant property manager before being further escalated to the property manager. It is our understanding that you requested a meeting, and she was willing to meet with you, but you did not get back to her to meet. Many people within the company are able and willing to speak with you. We also have several ways for you to report an issue with your apartment. You did take advantage of the online option, and your complaint was handled. Choosing to only speak to one person when there are several other people better suited to help you is only going to cause a delay in finding a solution. If you would like further assistance, you are welcome to reach out to the assistant property manager to schedule an appointment time as previously discussed. 
  
  As your claim that the basement door was unsecured for a year has been dispelled, no credits will be issued. 
  
  Thank you.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved in to my apartment under core 3 property management on 17th Dec 2021. But the apartment was not cleaned. Carpet is all dirty and wore out. Carpet has holes in it which could hurt and cause health issues. Balcony also has hole in it. It’s too dangerous to use balcony. It’s been almost a month and nothing has taken care of. Core3 says they won’t replace the carpet but the apartment is not in in condition that can be stayed in due to dirty, patch, damaged and worn carpet. I want the carpet to be replaced and balcony wooden thing to be fixed.

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