Business ProfileforOstling & Associates Attorneys at Law

Date of transactions: May 12, 2023 ($300.00) May 17, 2023 ($300.00) Business was committed to provide legal services. However, I made the decision to request a refund for a second time via-email to the legal assistant on file October 17, 2023. My email was then forwarded to the business manager same day. On December 18, 2023, I also sent another email just to confirm that I was on the wait list for the refund but did not receive any response. Due to no response, I called the business at the end of December to confirm I was on the list, in which it was confirmed. I have been informed several times that the refund process can take up to 90 days, and that refunds are only processed once a month. However, based on the most recent date that I requested a refund (Oct 17, 23) it has been well over the 90-days. It is now February 21, 2024 and it seems as if I have been given the runaround in regard to my situation. The last employee that I spoke with was friendly and said she sent out an email to the owner for more information, but it has been almost two weeks since we had this conversation. I have tried to give grace, but I find it very unprofessional that I am always told to give them a call back regarding my situation when it really should be the other way around. All I ask of this business is for an honest and timely update regarding the status of my refund.