Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed a contract with euro tech windows in late July this year with sales **** and he advised us at that time that we were approved for financing. We were told our windows would be put in by the second week of September. I called them numerous times from August until late September leaving messages and emailing them trying to find out a date that the windows would be put in. They never called me back or responded with a date or that there was a problem with our financing. Then I was called in the end of September by the man, ****, that installed the windows telling me the windows are in and ready to put in. So Oct 3 or 4 after the windows were 3/4 of the way installed in my house, an employee came to my home while they were still working on installation, and told me our financing didn't go through. We called the office and talked to ********* who said the company knew since August 9th that we weren't approved because my husband isn't on the deed to my house and we were financing under his name only. We asked her why weren't we told about this before the windows were put in?! She said euro tech dropped the ball on it. She said we would need to add my husband onto my deed, which costed us another $225. Then they tried to run my credit without my permission but I have locks on my credit report. Now they are telling us we need to figure it out basically or find other financing.

  

  Business Response

  Date: 10/15/2024

  Ms. Dougherty,

   

  I do not understand why you would put your financial records on here after you stated the bank never contacted you. To put this simply you filled out a loan document with a 3rd party lender and represented your husband as the owner of the property. See your application that you so kindly provided. Your husband was not on the title of the home so they put your loan on hold until you can provide the documents needed. We have spent alot of time going back and forth regarding this and you refuse to understand that we are not the bank and cannot help you secure this loan. You simply have to contact the bank and provide those records but you spend this valuable time arguing and making complaints. Your windows were sold, measured, made and installed within a 2 month time period which is phenomenal considering they are custom made. You had 2 months to secure the financing and have not done so and now are making threats and slandering our company when we upheld our end of the contracts and still have not been paid for the work that was completed. 

  Customer Answer

  Date: 10/15/2024

   
  
  Complaint: 22424342
  
  
  
  I am rejecting this response because:I filled out the application with your sales reps. I never spoke or received any emails from the finance company regarding not being approved. You had that information and never shared it with me. You're rep put the application in and I never heard anything after that. 
  
  
  
  Sincerely,
  
  
  
  Heather Dougherty

  

  Business Response

  Date: 10/15/2024

  Heather,

   

  Since Service Finance Company LLC is the company that you will be making payments to you should reach out to them to complain for lack of communication regarding your loan. That part has nothing to do with our company. 

  Customer Answer

  Date: 10/15/2024

   
  
  Complaint: 22424342
  
  
  
  I am rejecting this response because: I just spoke to the finance company who told me they have been waiting since Oct 3rd for your company to sign the loan documents. 
  
  
  
  Sincerely,
  
  
  
  Heather Dougherty

  

  Business Response

  Date: 10/15/2024

  How can we sign a loan document that doesn't exist? If you have fixed your loan documents then we will reach out to the finance company in order to be paid for the work completed. 

  Customer Answer

  Date: 10/17/2024

   
  
  Complaint: 22424342
  
  
  
  I am rejecting this response because:I spoke to service finance and they advised they have been waiting since Oct 3rd for your company to sign the loan paperwork. 
  
  
  
  Sincerely,
  
  
  
  Heather Dougherty

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have hired Euro-Tech to install new windows. Firstly they have installed incorrect ***********. We ordered Matte Bronze but installed Matte black. Secondly, windows were not sealed properly. The installation job performed poorly. There is gap on the sides that leaking breeze. My little kids were suffering from cold this winter and gas bills went higher. I was told that bill going to be 30% lesser after new windows installed. I have order form and contracts paperwork as evidence. We called the company and service tech found evidence of gap that produces air. I have called many times and asked for a resolution. They are not cooperative, moreover their response is very rude. I need BBB support and help to resolve this issue.

  

  Business Response

  Date: 02/26/2024

  **************

   

  We have explained several times that you are responsible for staining or painting your interior trim. This is a service we DO NOT provide and it is on both your contracts and work orders. This is where your air infiltration is at and has nothing to do with the window itself. We have explained this to you and the person you have calling the office on your behalf. We were told that you understood what needs to be done yet you reach out to the BBB as if it was not explained to your already. We are not trying to be rude in anyway but there is only so many times we can explain the situation over and over again without showing some signs of frustration. We install windows only, we do not paint or stain anything. The windows that were installed in your home work perfectly and have no air coming in around them.  

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21343266
  
  I am rejecting this response because:
  We are  concerned  about the installation of windows and the color of locks.

  
  Installation of windows: Windows are installed poorly. The inspector came from Euro-Tech to inspect and he found that 
     * the sides among sloppers were not treated properly
     * there are  gaps, loose areas, not nailed
     * Did Breeze test and result came positive (Breeze)
  I do not agree that paint or staining of interior trim will stop leaking drafts. 

  
  Color of locks: We ordered matte bronze but they installed matte black. When they installed the windows we asked them about color. We were told that locks would be changed but nothing happened yet. 
  Sincerely,
  
  **************

  

  Business Response

  Date: 03/01/2024

  **************

   

  As previously explained on the phone with the service department the color of locks that you chose was the color that you received. The samples of the locks were shown to you the day of the sale of the windows and you seen first hand how the locks were going to look. That is exactly what was provided to you with your windows. We offered to change the color for you if you wanted something different but the color or finish that you want is not something that we offer. As for the installation of the window we did exactly what we were supposed to. You are responsible for the sealing or staining of the interior wood per your work orders and contracts. 

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21343266
  
  I am rejecting this response because:
  

  Color of the locks and hardware are different than what we ordered. We ordered ********** locks and hardware but black locks and hardware were given  (order form is attached).

  Windows are installed poorly  ( inspection report is attached).
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased new windows to be installed in my home by Euro-Tech on 01/20/2022 for $10,000. I live in ********* and we experience all of the seasons, especially winter. The new windows that have been installed are becoming terrible addition and decision. The windows have some sort of defect or they have been installed improperly leading to water settling inside of the home as well as a constant draft. After any sort condensation the windows also become almost impossible to see out of. The consistent condensation will only lead to a mold/mildew build up which is very dangerous health wise. I have contacted the business and they are aware of the situation and they have contacted the manufacturer of the windows. The manufacturer stated that the product does not have a defect and Euro-Tech stated that based off of the photos I have provided to them, it does not support my claim of any error. Euro-Tech has also changed my payment amount with any notification, back charged my card for months already paid, and has accused me just tying to avoid payments because Im having financial problems. I have made all payments since installation on time and have no problem doing so. The company has not even offered to return for an inspection of the installation. This is a very expensive and disappointing experience as a customer.

  

  Business Response

  Date: 06/13/2023

  **************

   

  Your first complaint is when there is condensation inside the home you cannot see out of the window. We explained to open the window to allow the moisture to escape. Your second complaint was when it rains you cannot see outside the window. We explained the screens do not protect the window from getting wet. You have resulted to calling the employees names when we cannot grasp the reasons for your complaints since this is something that homeowners experience all the time. The windows are not defective. We also do not take any payments from you. You financed the project with a finance company. We have no control over your payments since it is not with our company nor do we see any of them. You will need to speak with your finance company regarding this complaints. 

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20176045
  
  I am rejecting this response because: ************ has not properly assessed the problem.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/14/2023

  *****,

   

  You never asked for us to look at the windows. You simply stated what was happening with the windows and assessed them yourself. Condensation build up on the inside of the home is something you would need to fix. Lowering the humidity in the home and allowing air to circulate is something you will need to do as a homeowner. As far as the rain build up on the outside of the window. What would you like ** to do? We cannot stop it raining over your house. Having awnings built is always an option. There is also coatings you can put on the exterior of the glass that will help the rain slide off. The will not however fix the screens getting wet. 

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20176045
  
  I am rejecting this response because: I never stated I asked you to look at the windows, I said you never tried to. I contacted you about the windows several times and I was even told that the windows that were installed in my home sat on a boat for over a year. If this is a professionally ran company that has completed a job that the customer is displaying a constant concern why would you not try to see the problem for yourself? Youre saying I assessed it myself but I do not install windows that is what you get paid to do. If I knew the fix I wouldn't sit in my house with a constant breeze and potential mold build up. The way you have chose to handle this situation and continues to handle it is only showing a lack of professionalism and care. 
  
  Sincerely,
  
  *********************