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Business Profile

New Auto Parts

GTHaus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against GTHAUS, located at **********************************. I made a purchase through their website on April 25, 2025, I ordered a valved axle-back exhaust system for my vehicle, a 2022 ***** RC-F at a price of $3,685.22. At the time of purchase, the product was listed as in-stock, I also verified via email if the item was in stock and ready to ship and GTHAUS gave me false information and said yes the item is in stock and I was led to believe it would be shipped within a reasonable timeframe. As of 5/30/2025 the item is still listed as in-stock on their website, however the fact of the matter is they are several months behind on production and these items have an undisclosed lead time of up to 8-12 weeks. This is unethical and misguiding to the consumer, to purchase a product under false pretense and expectations. Since placing the order, I have made multiple attempts to follow up regarding the shipping status.I have called them at their business phone number on May 6th 2025, May 16th 2025, May 22nd 2025, May 27th 2025, and most recently on May 29th 2025. Despite several phone calls and emails and all my attempts at trying to find out what is going on and when I can expect to see the item I purchased, I have not received a tracking number or any confirmed shipment details. It has now been over a month since my order was placed, and I still have no indication of when, or if, the product will ship. All of my questions are met with vague responses. I am concerned that GTHAUS is engaging in misleading business practices by advertising items as "in stock" when they are not, resulting in unreasonable delays and poor communication with customers. Additionally, this lack of transparency has left me uncertain whether I will ever receive the product or a refund.I am requesting a full refund of the amount paid $3,685.22, or immediate and expedited shipment of the product within a clearly defined timeframe. I have attached copies.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car exhaust from this company around 2 years ago. Part of the mechanism that controls the exhaust noise has failed, and the company has not honored their warranty to get the exhaust repaired (by them or a local shop). I have shared with them video of the failure and they agreed to have the part looked at by a local shop. After agreeing to this, they have not called me back.I would like them to honor their warranty. To date, they just say they will look into it and never call me back. This has been going on for 3 months. I have called 5+ times now.Sales order #: 8686 Amount spent: $3,304

  • Initial Complaint

    Date:06/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased exhaust from GTHAUS in November of 2022. I have not received the item as of today. I contacted the business several times, each time getting an excuse as to the delays. I finally requested a refund and my refund was accepted but never sent.I would like a full refund of $2,494.00 for a product that I never received.

    Business Response

    Date: 06/05/2023

    Refund request has been processed and mailed out 05/23/2023 via ***** We recommend that you contact your local post office directly for more information and assistance as they are responsible for the final delivery. We sincerely hope that you will receive your refund check soon. Thank you.  

    Customer Answer

    Date: 06/05/2023

     
    Complaint: 20139953

    I am rejecting this response because: it is the business responsibility to ensure the check is mailed out timely and received timely. The business needs to resend the refund/check via Fed Ex or *** as signature required package.

    Sincerely,

    ***************************

    Business Response

    Date: 06/05/2023

    Thank you for your response. You should receive this refund check very soon. To accommodate your request, we would need to process a stop payment on the check that is already in transit to you and wait for our bank to confirm this check has not been cashed before we process a new refund check, causing more delays for this refund to reach you. Please contact ** at ************ so that we can better assist you. Thank you.   

    Customer Answer

    Date: 06/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the refund.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just confirming that all previous opportunities to resolve this issue out of court were not taken. I still have yet to be contacted by ******* to trouble shoot the quality of the products. At this point, a partial refund or full refund/return is my only interest. Ive already requested to have my parts verified for damage and that was not done.

    Business Response

    Date: 03/08/2023

    We have responded to all of the customer's requests and questions. We have verified through photos and sound clips provided by customer to confirm he received the correct items that were ordered without damage. Customer was looking for a resonator that we unfortunately do not offer. If there are any outstanding questions that have not been answered, please call us at ************, Monday - Friday between 8:00 AM - 6:00 PM. We will be happy to help. In response to the customer's request to return for a refund, we will consider accepting any new, unused items that have not yet been installed on the customer's car already. Please let us know how we can help. Thank you. 

GTHaus is NOT a BBB Accredited Business.

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