ComplaintsforBELOMAN

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The morning of october 7th 2022, I had an appointment to have my air conditioning checked for leaks/pressure tested/filled. The technician (I didn't get his name as he did not introduce himself) after getting to the inside part of the unit, (the evaporator coil) informed me that he would likely need to get someone else on the call as his vacuum pump was "on the fritz" as he put it. He then asked me if I had a nut driver, I did and wanting to help get things going I went and got it. He then told me to remove a few screws. I'm no stranger to doing some home repairs myself, I went ahead and pulled them out. He then looked behind the plate removed with the screws and stated that because the threads on the bolt that attaches to the part of the unit coming through that removed plate were misthreaded that the whole unit would have to be replaced. But also that he didn't really know, that I'd have to call the manufacturer and find out for myself. On top of not having the equipment required to perform the service I explicitly requested in working order, not having his own tools on him, having no problem just telling me to do the work for him, he was overtly obtuse, abrasive and rude throughout the entire time he was here, it could not have been more clear that he did not want to be here and did not care whatsoever. I emailed Beloman about the issue and got an email response later that day that read: "Got it. Thank you." I asked if there was someone else I should be speaking to and got no response whatsoever. So they charged me 60 dollars to not even have the tools to do the job, ask me to do it for them, produce no results, have no answers, and be rude all at once.

  

  Business response

  10/21/2022

  On Tuesday, October 18, 2022 we were notified that a client of ours issued a complaint to the BBB regarding a customer service issue.

  On Wednesday, October 19, 2022 I contacted *** ****** to personally address his concerns.  He discussed his dissatisfaction with the level of service our technician performed in his home.  It is always our goal to achieve 100% customer satisfaction with every interaction we have with a client.  Obviously in *** ******** eye we failed on this particular service call and that is not what we strive to achieve.

  In response to our conversation with *** ****** we are going to do the following:

  1.) Immediately refund him back the $60.00 service call fee by either returning his check (that has not been processed) or issue him a company check for $60.00
  2.) I asked *** ****** to please if he could snap a picture of the model and serial number of the coil that he purchased elsewhere to see if we could help him get a new coil or part under a manufacturers warranty even though his coil was not purchased through our company.  There is no promise or guarantee that we will be able to get this done, but we sure will try to help him if we can.

  
  Sincerely,

  ***** ** **********

  Customer Service Manager
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩