Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dumpster Services

RedBox+ Of St. Louis Metro East
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ten yard dumpster for a seven day rental to arrive on June 27th, 2025. I could not select a pick up date for exactly seven days after because the following Friday was Independence Day and then the weekend. They charged me for the three extra days, but they added that charged after I paid the initial price. I was refunded for that after speaking with an employee for the business, but it involved some persuading. He stated that they do offer weekend pick up, but it was not an option of their website. The worse part is the dumpster had a one ton limit. I was cleaning out a mobile home. The dumpster consisted mostly of empty detergent bottle, water bottles, paper products, DVDs, and a few pieces of furniture. They are claiming it weighed nearly 3.5 tons. They can not provide proof of the weight just says on a statement. There is no way a 10 yard dumpster would be able to fit nearly 7000 lbs. They refuse to provide the actual weight. This is very unprofessional.

    Business Response

    Date: 07/21/2025

    We called **************** and after we got through to the manager, and were provided the full and empty weight, it became obvious that something happened with their system when we rolled onto the scale empty as the empty weight was nearly ***** lbs less than the standard truck empty weight.  We disputed the charge with **************** who conceded that they were in the wrong and we refunded the charge to the customer.  I called ***** and left a voicemail and ***** was kind enough to give me a call and he stated that he appreciated us resolving his issue and he was also kind enough to change his two star review to a five star review online.  My understanding is that this dispute has been resolved to his satisfaction.  I have attached the invoice with evidence of the the refunds for the weight and the extra days. 

    Customer Answer

    Date: 07/22/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** *****

RedBox+ Of St. Louis Metro East is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.