Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Stearns & Foster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firm high end mattress from one of Stearns and Foster from LIVING SPACES FURNITURE $1800.00+ They delivered the mattress. I am experiencing pain from the sagging and are requesting a replacement. I have contacted LIVING SPACES and have tried to send all the information to them regarding our complaint. I paid $100 for an inspection and my claim was denied. because they stated that it was denied because it must be 1.1/2" I don't believe the service inspector had accurate measurement. He was not competent and properly trained.I demand a replacement *********** family has purchased *************************** mattresses for 50 years....If I don't get any response I will continue to file complaints and hire an attorney According to the class action lawsuit, noted -Sealy includes an express written warranty on all bedding purchases that guarantees replacement, repair or refund of the mattress or box spring if the products develop or exhibit certain defects through normal use. Two examples of listed, common defects are body indentations of 1.5 inches and unnatural sagging.I just want a replacement!!!!

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firm high end mattresss from one of Stearns and Foster online retailers. $3800.00+ They delivered the mattress as ordered. After a few months the (firm) ******** has developed large troughs in both my side and my wifes side of the mattress. We are experiencing pain from the sagging and are requesting a replacement. I have contacted Stearns and Foster and have tried to send all the information to them regarding our complaint. I have photographed all sides of the mattress as requested. I have included all the labeling on the mattress. I have included the purchase receipt as requested. Thay are nowrequesting a sticker on the mattress which we do not have. It was not on the product when delivered.

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a mattress via online Stearns and Fosters. After a week the bed started to cause lower and upper back pain. My husband and I decided to request a refund. They finally decided to agree to process the refund. I have now been waiting almost a month to schedule a return/refund pickup for the mattress. No one is responding, I called their customer service and Im told they are still processing the refund which I was told took **** days from the date they began the process. Its been 19 days. Still no news and they had to escalate the ticket so someone would call me. I am a bit worried this is turning into a prolonged situation and I am not sure why. I had to make a payment on a mattress in suppose to have refunded. Their lack of communication on this process brings much doubt they will be following through with their return of this $6200 mattress thats not able to be used. Even though they agreed to refund me in January.

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wont let me warranty my defective ****** and foster mattress through your company when the store near me closed. I understand mattress firm is a retailer. But the store closed near me. I dont live near any mattress firm stores so they cannot help me. Before they closed i tried warranty it at the store. they keep sending me the same defective used mattresses and charging me for it. Is that fair? No i shouldn't have to keep paying for defective mattresses this fraud. Suppose to be new with no defects. Now i went through your warranty process and it got approved. but you keep trying to send me back to the mattress firm who cannot help me. I cannot get to the store there are none near me. Why cant you just send me a factory direct new reserve pillowtop soft mattress? The claim went through on your website and retail store closed around me . So what do i do mattress firm cant help ? Should i just dispute fraud on the credit card that what this is at this point?

Stearns & Foster is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.